Customer Reviews for Midgard Self Storage Anderson
(U-Haul Neighborhood Dealer)

87 reviews

3215 N Hwy 81   Anderson, SC 29621

(864) 642-1669

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(864) 642-1669

3215 N Hwy 81
Anderson, SC 29621

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

For some reason the truck required an unusual amount of correction to keep straight.

Jameson G. 
Rating:
5.0

Melissa, the one I got the truck from she was awesome. She was very knowledgeable very helpful with helping me make decisions. Will definitely use that location again.

Michael B. 
Rating:
5.0

In and out fast

Edward B. 
Rating:
4.0

Yes. We also used one of your local movers , McKinney. Movers. I recalled using Michael before, with excellent results. When I told your representative I wanted his recommendations for the movers

JD C. 
Rating:
5.0

Customer did not leave a comment.

Shekeya T. 
Rating:
5.0

Great people!

TIMOTHY H. 
Rating:
5.0

No complaints. Pickup and drop off went very smoothly. Well done.

Jones C. 
Rating:
5.0

Customer did not leave a comment.

tom B. 
Rating:
1.0

Never use U-Haul again reserved 2 times both times became unavailable promised to have my mileage lowered as a being messed up 2 times didn't happen my bill was more than I could afford never again

Star C. 
Rating:
5.0

Customer did not leave a comment.

Penny A. 
Rating:
5.0

Truck had a pull to it if you went over 35mph

Tonya S. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Friendly, fast, easy peasy. Thanks

Greg B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
4.0

Customer did not leave a comment.

Joanne M. 
Rating:
2.0

I received the van a day late, and when I received it the engine oil needed to be changed, the front tire air was low, and the left blinker was burned out. It was an overall poor experience only slightly made better by the employee I spoke to being kind.

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
5.0

The lady who released the rental to me was very prompt and helpful.

Leslie H. 
Rating:
5.0

I was very pleased with the service.

SAMUEL C. 
Rating:
5.0

Excellent, and the customer service was amazing!!

Jay M. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

The associate, Fatima, was very knowledgeable and professional. It was a pleasant experience working with them.

William R. 
Rating:
5.0

They were perfect

Mark G. 
Rating:
4.0

Site was great

Timothy T. 
Rating:
5.0

Customer did not leave a comment.

MIchael L. 
Rating:
5.0

Very professional

Edward R. 
Rating:
2.0

Truck had not been cleaned prior to me using it, pictures of the truck to approve were very misleading, the truck had scratches and marks all over the outside, the pictures did not have any of these in them. Went inside to let the person working know my concerns, she said oh it's ok all U-Haul trucks are messed up like that?? This truck had not been inspected from the last time it was used yet I was expected to approve the false pictures? Not pleased at all

Cyndi M. 
Rating:
5.0

Customer did not leave a comment.

sharon G. 
Rating:
5.0

Customer did not leave a comment.

garth R. 
Rating:
5.0

Customer did not leave a comment.

Samantha M. 
Rating:
4.0

App was slow. Keys were also not inside the truck as described in the app, which could cause issues if pick up is occurring in off-business hours. Return was easy, but again, app was slow.

Grace B. 
Rating:
5.0

Not sure why I was charged $184.96 when it should've only been about $60

MONICA R. 
Rating:
5.0

The associate that helped did an amazing job. She should get a raise!!!!!!

Luke M. 
Rating:
5.0

Customer did not leave a comment.

Jimmy M. 
Rating:
1.0

Very bad service

Said U. 
Rating:
5.0

Customer did not leave a comment.

GREGORY M. 
Rating:
3.0

Customer did not leave a comment.

malcolm S. 
Rating:
2.0

Customer did not leave a comment.

KEVIN E. 
Rating:
5.0

The staff was friendly and they had the trailer I needed. Easy pick up and return. I'll be back to rent from them again.

Daniel A. 
Rating:
5.0

Good job.

AVERY J. 
Rating:
5.0

Explain how the mileage rate works better than they did for me. I oiled the drivers door for you that was squeeking badly.

Eric N. 
Rating:
4.0

It would be nice to be told drop off location upon pickup to avoid surprises. There was some confusion about this that caused an error in billing and I had to call to correct.

Millicent K. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Yvette R. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Had to sweep out back of truck. Wasn't done when we picked up but made sure it was done when we returned it.

Lutz M. 
Rating:
5.0

Nothing really

Crystal M. 
Rating:
5.0

Excellent customer service.

Duane H. 
Rating:
5.0

The 2 ladies that checked me out were very helpful and kind.

Sherwood O. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
1.0

Charged more than I should have been

Doug H. 
Rating:
5.0

Excellent customer service. Will definitely use again!!

Jody F. 
Rating:
5.0

They were a huge help getting the trailer off the ball.

bill M. 
Rating:
5.0

Customer did not leave a comment.

Bonnie C. 
Rating:
3.0

Customer did not leave a comment.

dave B. 
Rating:
4.0

Customer did not leave a comment.

David P. 
Rating:
3.0

Employee was very helpful and knowledgeable.

RICHARDDEREK S. 
Rating:
5.0

excellent young ladies running the facility. Very helpful and personable

Kristopher J. 
Rating:
5.0

The two young ladies that assisted me were very well informed and helpful beyond normal expected measure. The cheery demeanor actually enriched my day.

Kristopher J. 
Rating:
5.0

Customer did not leave a comment.

benny P. 
Rating:
5.0

The middle seat of the truck had spilled food dried up on it which gave the truck a bad odor. Fortunately it was a short distance that I had to use the truck.

Bruce R. 
Rating:
3.0

Customer did not leave a comment.

Cynthia V. 
Rating:
5.0

Customer did not leave a comment.

timothy D. 
Rating:
5.0

Customer did not leave a comment.

Lucinda J. 
Rating:
5.0

This location needs no improvement. The staff was professional and polite. The woman on duty treated me like she appreciated me using their location. The truck was clean and functioned as I expected. Highly recommend this location.

Ronald B. 
Rating:
2.0

I felt like this location was trying to skimp with the customer. When I got in the car, it had one mile over what the initial contract had. No big deal, I took a picture and re-submitted it. Then when I dropped it off, I had it at the same location I picked it up with. However, they charged me 2 more gallons after I dropped it off. It obviously was very close if they only added a mere two gallons. It's skimping around the edges and trying to stiff the customer. I will never, nor will I recommend, this locaiton.

Bronson S. 
Rating:
4.0

Customer did not leave a comment.

Jack K. 
Rating:
5.0

Excellent customer service

Bartavia H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
3.0

It wasn't that the location was bad it was the whole reservation and pick up experience that just really stunk. I tried to reserve a whole week ahead to make sure everything was good and everything about it went wrong. Quoted a price that was 50.00 off at pickup. Actually had to cancel reservation and redo it!!! It was a mess. Now the return of the equipment was handled AWESOME! The lady at pickup was very nice but they didn't have anything in order and I tried to make the pick up for my husband as easy as possible but it wasn't in the least. Next time( if there is one) I will just wait till day of to get equipment and take my chances.

Shannon E. 
Rating:
4.0

No issues with the pickup location. U-Haul needs to improve it's ability to react to customer reservations and provide accurate and timely pick-up location information. I've had to call to correct something for the last 3 of 3 times I rented a U-Haul truck.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Travis G. 
Rating:
3.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Awsome!!! First time renting a uhaul an it was great!! Definitely recommend!!

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Kiley B. 
Rating:
4.0

Customer did not leave a comment.

JEREMY P. 
Rating:
5.0

Customer did not leave a comment.

Bridget D. 
Rating:
2.0

Knowing how to pull up the reservation and processing paperwork from that information would have saved about 20 minutes in the process. When I asked to add another driver, I was told I would have to call the customer service line again to do so (another 10-20 on hold).

Juanita L. 
Rating:
3.0

No comment

Durrant B. 
Rating:
5.0

Customer did not leave a comment.

Hartmut M. 
Rating:
5.0

Kinsey and Gary were extremely helpful in getting us the trailer we needed when our online reservation couldn't be found.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Customer did not leave a comment.

Jc G. 
Rating:
5.0

Customer did not leave a comment.

Lonnie D. 
Rating:
5.0

Customer did not leave a comment.

Horace C. 
Rating:
5.0

Customer did not leave a comment.

Dylan R. 
Rating:
5.0

Customer did not leave a comment.

STACEY H. 
No reviews have been submitted for this location.

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