For a $19.00 truck I paid $53.00 and I did not like that
Glen Y
Customer Reviews for Midgard Self Storage Athens
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I am highly disappointed in U-Haul. Over the years, I used U-Haul for many personal moves and never experienced anything like this weekend. It was a roll a coaster ride! This one way move was scheduled in advance. Of course, the movers delayed our move. U-Haul scheduled one truck for in town and the other one way. We sat on the phone for 30 mins correcting this, which costed me an extra 2 hours with the movers. While traveling four hours. We had problems with the power steering in one truck and the other truck brakes not stopping properly. U-Haul scheduled a drop off location that we could not use. We had to drive to a different location. It was a nightmare correcting U-Haul errors. Extremely disappointed customer! I will not use nor recommend U-Haul.
Kathleen hNothing . It went smoothly .
Paul TDon’t charge me double when I turn in the truck. I’m still trying to resolve that. It’s not the locations fault.
Matthew WService was great and the equipment was in very good condition.
Russel MAir conditioner needs freon.
Raymond HTeam was excellent. Before I stopped my truck, they were ready to receive my trailer. They quickly responded to my report of non working lights and thanked me for letting them know.
Ricky SEverything was smooth and easy. personnel behind the counter were very professional and eager to help me on my way, not to mention super friendly. This is the second time I've used this location for my U-Haul needs and the building still looks as clean and inviting as it did a year ago. The place has been well maintained, just to say it plainly.
Joshua KGreat overall experience! The car hauler trailer was very impressive!
michael gNo one was in the office and the sign said to call a phone # as the manager was somewhere in the area but no one answered and the automated menu was not helpful at all. After several tries I left a message but no call was returned. I used the key drop off and left. Later in the day I was able to call the manager and got an appropriate response, so it worked out OK but an answered phone call would have been more helpful.
Steve JExactly as expected
JEFFREY BIssued wrong trailer on the contract which made it hard to turn in. Also, they didn’t have a way to input the drop off location correctly. That made it 25 miles inconvenient for the drop off.
PETE CMidGuard is a great place to rent from! Everyone is courteous, friendly, and helpful!
Michael OMidGuard Storage was great! Extremely helpful and friendly. Will rent again from them!
Michael OFriendly and professional I’ve rented from this particular location numerous times. highly recommended
Miles CThere was a little debris in the trailer that I had to sweep out. The employee was very helpfile.
Jim ACustomer service was HORRIBLE. Not a very nice lady I had to deal with that morning.
Felicia HThe person that checked me in went above and beyond providing excellent service!
Mike WGreat service!!
William KInconvenient hours
Melissa JHave all options available.
JILL MMake sure the back of the truck is swept or blow debris out for the next customer. Common courtesy.
Lee ACaring thoughtful and speedy!
Robert SHave unit picked up where it Was rented.
Rosemary Chere is my complaint that I have...even thou I made my Resavation the day before I arrive to pick up the truck, I still had to wait an hour before I was handed the keys... I was the only person waiting. the attended said the truck could not be intered into her computer...even thou I had already made reservations ..Harold Wales
Harold WThe lady working here helped me and my son get a truck on short notice.She explained everything to us and walked us through the whole process.She is very professional and knowledgeable about her job.We will definitely use again and recommend to friends and family.
Ronald MVery friendly and helpful staff!
Drake LThe rep on-site was extremely jelly and courteous. A+ for her.
Keith HThe tank had less than they said was in it upon pickup, but that’s not a huge deal.
Sarah CThe parking area for equipment return was to small to allow the 26 foot truck I had to have enough room to properly park the auto transport.
Robert jNikki and Nita were SO helpful with our truck rental and hooking up the auto transport for us and answering all our questions! Everything we rented was clean. These ladies are professional and super friendly!! Highly recommend this location!
Laura CAbsolutely perfect!!
MARK KNita and Nikki were amazing. If in Athens…I cannot recommend enough. Also, Amber at their other location is a great resource. Nita and Niki go “above and beyond.” I will definitely use them again.
Ryan KNita, Nikki, and Amber were awesome…they walked me through every step…I had to change equipment and acquire equipment on short notice….I cannot say enough good things about their help.
Ryan K