Customer did not leave a comment.Tammy H.
Customer Reviews for MidGard Self Storage Cox Blvd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.Amber R.
Customer did not leave a comment.ERIK M.
Extremely convenient. Return receipt was accurate and prompt. If needed, will definitely use again.Rashad L.
First of all, Nicole helped us with the rental and was very courteous and professional. Even though she was having internet issues, she handled the check in & out quickly and smoothly. She is a great asset to the UHaul business! During our time with out UHaul trailer, we had a flat. This was handled through UHaul and our assistant was kind, courteous and professional. He stayed in touch throughout the process of getting the flat fixed and us back on the road. I just wish I remembered his name so that I could mention him here. Overall, our rental was very easy and enjoyable thanks to the professional team with which we came into contact. We will definitely use UHaul whenever we move. Much thanks to the UHaul team!Bret L.
Everything went smooth and the lady at the desk was helpful and super nice!Leah S.
Customer did not leave a comment.Amy W.
Customer did not leave a comment.David W.
Customer did not leave a comment.GREGORY P.
It was very well run and friendly!!Jennifer L.
The service is always excellentJohn P.
Customer did not leave a comment.John T.
They did not have the appliance dolly or blanket I had ordered. The car dolly did not match the pictures of the previous use, the straps on the car dolly were worn down and unreliable to secure a car for an 11 hour drive, the taillight of the dolly went out an hour into the trip. The cab of the truck was not clean. It was covered in dirt, crumbs, and trash. Overall horrible experience and made the move incredibly more stressfulDanniele B.
Customer did not leave a comment.Denishia G.
The MidGuard location is well managed with polite, caring, competent professionals. It is a pleasure Dr king business there.John P.
The girl there knew absolutely NOTHING about the truck. When I asked about anything, her reply was "I don't know." No attempt to look any answers up or help in any way. It was appallingly bad service. UHAUL, TRAIN YOUR STAFF!!!Kara B.
Customer did not leave a comment.THOMAS P.
Customer did not leave a comment.Janett R.
Longer ramps on the 26 footters... Mine was way too short and too steepArlis P.
We only took the truck about 12 miles and no money was refundedSherry T.
Customer did not leave a comment.Jessica T.
Customer did not leave a comment.Jose C.
Miserable U-Haul experience. I reserved the truck pickup at another location and was moved, without my consent, to this location. Staff at the original location was bewildered when I showed up looking for my reserved truck. 414 Cox location was in 25mph construction zone, staff was friendly and had a truck, but I was still behind schedule. Ultimately, I didn't get to use the truck for the purpose I rented it for because of the change in pickup location and to drive time/route changes. I put a bunch of miles on the truck, wasted gas money, wasted my time and the people's time I was picking up a purchase from. Because of running so late, their time did not allow for the transaction to happen. Truck sucked, no cruise control, mirrors wouldn't stay adjusted, sounded like the engine was struggling sometimes even with no load regardless of tow/haul or no tow/haul settings. Your asking for what you can do for your next customer, how about making the situation right for one you have monetarily hurt? I would honestly like a refund and additional compensation for my wasted time. Don't send an email with the reservation location and then change reservation locations. Don't change customer pickup location without direct contact and consent to do so.Brian S.
Customer did not leave a comment.Deborah D.
I paid for furniture pads but they were not in the truck. I was charged a cleaning fee and the truck was not dirty when I returned it. The truck was not well maintained. The check engine light came on while I was driving it back to the store. I will not be using this location or UHAUL again.regina B.
Nothing. It was a great experienceLOUKISHA A.
The lights were Not working properly. I was not able to take my motorcycle to Savannah with me for my job.MICHAEL R.
Customer did not leave a comment.Nicholas J.
Nicole.is good.at what she does and.you can tell.she love what she doesBERNARD B.
No instruction where to park the truck since no one was there, had to park it in front of the buildingâ€¦..small parking lot I will mention tooJustin S.
Customer did not leave a comment.Lucy E.
Customer did not leave a comment.Dan R.
NA - the service was great and professionalism of Nicole was superbSteve P.
Truck was ready on time. Truck was clean and in good operating order. Staff was friendly and professional. Would rent from them again.JOEL N.
Clean the truck it stunk and it rattled terribleLinda B.
Midguard in Sheffield was exceptional! The van was ready and clean. The check-in and check-out process was very streamlined. Itb was an excellent experience!William B.
Customer did not leave a comment.Heath W.
Customer did not leave a comment.Keith S.
Customer did not leave a comment.Leon S.
Customer did not leave a comment.PHILLIP G.
Keep doing what you are doing. Nicole at this Midgard location is the best!SABRINA F.
Nothing, everything was great .MICHAEL R. Y.
Change the way you do business. I had a 15 ft truck for 6 hours. It ended up costing me $200.00. Why charge $29.95 for the truck then tack on .99 cents a mile. I went 97 and was charged for 112. Then it cost $50 in gas. I feel like was charged entirely to much for the price.PATRICIA S.
Customer did not leave a comment.barbra O.
I would highly recommend this location to anyone looking to rent any type of Uhaul the young lady at this location was very friendly and helpful I would definitely use them againJames T.
Customer did not leave a comment.Dan R.
Absolutely amazing experience was convenient and quick and easy the lady I spoke with Nicole I believe was her name she was so pleasant definitely will use this location for any future needsaubrey P.
Customer did not leave a comment.Darla C.
Customer did not leave a comment.John J.
Customer service was excellent at this locationCHRIS P.
Customer did not leave a comment.DATICIA R.
Customer did not leave a comment.PAULETTE B.
Customer did not leave a comment.Ryan M.
Customer did not leave a comment.Dan R.
I have no suggestions for improvement. The lady working here was a very polite person who helped with all questionsKELLY L.
Nothing Nicole has made this location into an excellent locationJAMES G.
Did not check the vehicle condition report for actual fuel load at departure destination and charged me for fuel when it was return with the correct amount. Uploaded image of fuel load into Uhaul App and was under the impression that it would update when I return the truck. Now I have to wait for my money to be returned to my card.Kerry G.
Great ExperienceVICTOR P.
Customer did not leave a comment.IAN D.
Customer did not leave a comment.SEAN C.
Nothing very satisfiedDENISHA G.
Customer did not leave a comment.HENRY P.
Customer did not leave a comment.CRAIG D.
Customer did not leave a comment.Virginia A.
Awesome rental experience! Check in was super quick and efficient.KIMBERLY K.
The price I was originally quoted was not the price I was charged.DARRELL T.
Customer did not leave a comment.ANGIE J.
The service was excellent and the nice lady that was working the day I rented the uhaul was very professional and sweet!!!JACQUELINE H.
There was some confusion when i returned the truck. I was charged to much but it was fixed in the end.MELVIN R.
Location closed when I arrived. Did not know they closed early on Sunday. I was charged an additional full day rental and insurance because they did not check it in until next day. I am going back to discuss this with them.James H.
Customer did not leave a comment.Barron C.
Customer did not leave a comment.MICHAEL B.
When it comes to renting U-Haul equipment, I am a repeat customer of this location. They provide excellent service and it is always appreciated.Ronald D.
Customer did not leave a comment.ERROLL H.
Customer did not leave a comment.JOHN H.
The people were amazing friendly, helpful, and very accommodating. I would recommend renting here because of the wonderful staff. The van had been rented by someone who smoked in it and the staff had tried several things to rid the van of the smell. The smell was tolerable, but it was not the fault of the employees. The manager helped me with my rental and apologized several times and explained the numerous things used to rid the smell. Once the vehicles leave the lot, the renters can do whatever they want.RONDA S.
Customer did not leave a comment.BESSIE K.
Easy to find and access. Very friendly and helpful.Brian M.
Customer did not leave a comment.DUSTIN W.
Customer did not leave a comment.SHAUN T.
Customer did not leave a comment.Brian M.
Customer did not leave a comment.BENITA H.
It was a very good experience.CLAUDIA J.
Customer did not leave a comment.JEFFREY K.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.BRIAN M.
Customer did not leave a comment.KRISTY C.
Customer did not leave a comment.CURTIS S.
The inside of our truck was very muddy and dirty. Something to consider for the next customer. I took pictures of everything before we left the lot. Overall great customer service, just wish the truck has been a bit cleaner.DAVID J.
Nothing great location, great helpJAMES G.
Customer did not leave a comment.james H.
Customer did not leave a comment.JOYCE F.
Nothing, customer service is outstanding. Equipment is perfect, speed of service is superlativeJAMES G.
Customer did not leave a comment.MONA L.
Customer did not leave a comment.TIM S.
Very easy, called ahead. Equipment ready when we arrived. Customer service very helpful and friendlyDEBORAH H.
Was told my price was going to be roughly $30 and that's what my receipt says. Then y'all are trying to charge me $90 for "additional days". I had the truck for like 2 hours.TODD L.
The representatives were great!!! I would recommend your service to anyone!RACHEL H.