Customer Reviews for Midgard Self Storage Gainesville 2
(U-Haul Neighborhood Dealer)

63 reviews

2779 Dawsonville Hwy   Gainesville, GA 30506

(770) 718-1353

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 718-1353

2779 Dawsonville Hwy
Gainesville, GA 30506

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

valerie l 
Rating:
2.0

Was not expecting to pay $96 for a U-HAUL. For ONE DAY! not even a full 24 hours. Only for 4 hours. Plus the truck was not in good shape. Check engine light was on wouldn’t get out of first gear. It was dirty just not worth my money. I’ll be finding a different moving company next we move, thanks though.

Angel W 
Rating:
2.0

The virtual representative misguided me with the original reservation as it was 150 miles away from my location as I tried to tell her. I had to call in and change it. They couldn't find my location and was sent 13 miles away adding to my mileage. What shoukd have been a simple reservation easy turned into a nightmare. It took so long to get the truck I lost my helpers and had to get the truck another day

ROGER N 
Rating:
5.0

Using the virtual assistant made the process incredibly easy.

Rick R 
Rating:
3.0

Non staffed location, virtual assistant. license wouldn't scan. Brought the truck back with the exact amount of fuel as rented (photos on pick up and drop) was charged for fuel. Needed an additional trailer after we got to location and went to a different U Haul location. They would not rent me a trailer because I already had a piece of equipment out. Waisted several hours. U Haul used to be my go to (I rent 6-8 times a year for my business) but after yesterday I would only use them again as a last resort. I'm done.

DEAN C 
Rating:
5.0

Customer did not leave a comment.

Tina M 
Rating:
5.0

It was a excellent experience, thanks

David C 
Rating:
5.0

Yes she was very nice and helpul

Tabitha S 
Rating:
5.0

Everything was perfect except

BRADLEY B 
Rating:
5.0

No dolly even though I was charged. App is very difficult to use.

NORMAN P 
Rating:
5.0

Customer did not leave a comment.

Leslie Z 
Rating:
5.0

Customer did not leave a comment.

James K 
Rating:
4.0

Customer did not leave a comment.

James G 
Rating:
5.0

Rosie was awesome!

Jonathan M 
Rating:
5.0

Great location, friendly staff

Crystal W 
Rating:
3.0

Our van had mold and mildew in it. At first when we opened it up we thought it was just musty from not being used in a while but shortly after we realized it was mold. I didn’t have time to switch vans before my move but I wish I had.

Lindy A 
Rating:
5.0

Outstanding customer service! Frank and Rosie are very helpful and welcoming. I highly recommend this location for storage as well.

Jacquie T 
Rating:
5.0

Customer did not leave a comment.

Rejana A 
Rating:
5.0

Everything was ready and it was a quick process. I didn’t get the lady’s name that was at the counter but she was absolutely fabulous!

Kamerine R 
Rating:
5.0

Customer did not leave a comment.

Shelia F 
Rating:
3.0

Customer did not leave a comment.

Conniel H 
Rating:
5.0

Customer did not leave a comment.

Steven M 
Rating:
5.0

Pickup was at 9am, Wendy was already there at 8:45 to let me in, had fresh coffee. Highly recommend this UHAUL rental, best place I have been and this is my 3rd move

Joyce H 
Rating:
5.0

very nice and professional staff

Brian B 
Rating:
5.0

Customer did not leave a comment.

Angela B 
Rating:
5.0

Customer service was perfect!!!

Natasha F 
Rating:
5.0

The customer service was extremely nice and very helpful with any questions or concerns. The equipment was great and very clean. I would recommend this location to anyone.

Tammy C 
Rating:
5.0

Every time I rent here, the workers here are amazing! I love coming here

Brisseida R 
Rating:
5.0

Customer did not leave a comment.

Zachary V 
Rating:
4.0

SIGNIFICANT challenges upon returning the truck that was no fault of the return business. They charged me for mileage over the contract amount when I was assured that if the mileage overage was less than 10% over, there would be no charge. Additionally, the return place did not accept my unused boxes and I had no vehicle with which to transport them.

Joan S 
Rating:
5.0

Frank and Wendy are so professional. It makes the moving experience very nice. Their knowledge and their kindness goes above and beyond they deserve the most praise by doing their job. The way things should be done. If more people were like they are this world would be a better place. I cannot think them enough, U-Haul is lucky to have them as representatives

ricky g 
Rating:
5.0

Customer did not leave a comment.

Summer L 
Rating:
5.0

Customer did not leave a comment.

Peter K 
Rating:
5.0

Personnel was VERY helpful and courteous. I will do repeat business here. The lady at the counter was very joyful!!

STUART B 
Rating:
5.0

Mrs. Lady at the front was amazing. She stayed over her hours to make sure that we were taken care of.

CANDIS A 
Rating:
5.0

Customer did not leave a comment.

Peter K 
Rating:
5.0

Customer did not leave a comment.

Theresa C 
Rating:
5.0

Customer did not leave a comment.

Amber L 
Rating:
5.0

Customer did not leave a comment.

Leslie Z 
Rating:
3.0

Customer did not leave a comment.

Austin C 
Rating:
5.0

Was super excellent!

Glenn F 
Rating:
5.0

Customer did not leave a comment.

Cathy D 
Rating:
5.0

Customer did not leave a comment.

Leslie Z 
Rating:
5.0

Customer did not leave a comment.

Peter K 
Rating:
5.0

Uhaul was not well maintained. Alignment was off.

JOHN D 
Rating:
5.0

Customer did not leave a comment.

Peter K 
Rating:
5.0

They were quick to respond when I arrived at the drop off. They asked if I needed assistance backing up the u-haul to which I accepted. The person picking me up after I dropped off the u-haul was late so I was waiting and the u-haul personnel gave me some water and asked if I wanted to sit inside the building since I had been waiting outside for a good while.

Sergio E 
Rating:
5.0

They were very helpful with the return since we were early.

Steven F 
Rating:
5.0

Customer did not leave a comment.

Caleb B 
Rating:
5.0

Customer did not leave a comment.

Noah M 
Rating:
5.0

Ensure the box portion of the truck is swept out prior to the next rental. Thank you for the service!

Bruce I 
Rating:
5.0

Customer did not leave a comment.

Cory R 
Rating:
5.0

Customer did not leave a comment.

Gladys P 
Rating:
5.0

Customer did not leave a comment.

Brian C 
Rating:
1.0

Roach infestation in truck box interior. I’m hoping it did not infest my daughters new apartment. Someone must have used it prior to me for roach infested move.

Bruce B 
Rating:
5.0

Frank was super nice, he helped us log in to our account and really made the experience outstanding. I would recommend this location to a friend.

John T 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA S 
Rating:
5.0

Customer did not leave a comment.

Amanda M 
Rating:
5.0

Customer did not leave a comment.

Kasey H 
Rating:
5.0

Improve computer efficiency. During our booking computer system was extremely slow and certain functions were inoperative.

Dennis W 
Rating:
5.0

Customer did not leave a comment.

TERRY A 
Rating:
4.0

Customer did not leave a comment.

Jeffrey C 
Rating:
5.0

Good location as per nature atmosphere. Very good service & attentive to details personal. Another words Spencer & Wendy AKA mama wolf are cool peple.

Rustam Z 
No reviews have been submitted for this location.

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