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Aylin P
Customer Reviews for Midgard Self Storage Greenville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rented the van, immediately upon opening the van door we were met with a strong dog odor along with a urine odor that was strong. The seats were covered with dog hair. It was horrible. I spoke to the customer representative and he switched out the van with another one. Well... That van was just as bad as the first. I went to a family dollar and got cleaning supplies to clean the drivers side and the passenger side. Please stay away. I spoke to the next customer representative upon dropping off the van the next day and told him about how dissatisfied I was with the condition of the vehicle when he asked me how was my experience 😳. All he said was ok. WoW!
Timothy CPersonal was extremely helpful.
Andrew DThe packing materials package we bought was at a different location than the truck. There was plen
Linda TI am 100% satisfied with the service they provided to me, Thanks.
SILVIO HThey were very helpful and friendly
Edward SThe customer service here was excellent. The gentleman was really helpful and really friendly. He went out of his way to answer all of my questions and help us with an issue we had.
Joshua CMake return a little better
Eric BNo on was there when we returned the uhaul at about 2-2:30pm.
Matthew HI enjoy being served is was great thank you 😊
Rachel SYes excellent
ALFRED HDisappointed that the truck only had 1/4 tank of gas when we picked it up and the front seat was covered in dirt. Rear reverse light didn’t work. Employees were friendly and efficient.
Michelle DOne of the best experiences that I’ve had with renting equipment from U-Haul.
Craig RAsked for insurance but was told that we declined it and I don't think that three adults against the employee who is very difficult to deal with
Carolyn WThe staff is extremely helpful - even offered cold water from the fridge due to the hot weather
Christopher CGreat staff!
Kenneth LMy experience was great! Very helpful and accommodating!
Dianne FEVERYTHING about the rental experience was positive! I'll be back.
Paul VI originally made reservation at Grove Road location as it is ~2 miles from my house. I showed up at 9:30 for my 9:15 reservation and was told (without apology) that Grove location did not have my reservation and I would have to drive 15-20 minutes to Midgard. I then inquired about returning to Grove location and was told that would be $90 additional charge. At no time did anyone apologize for screw up, inconvenience to me, time/gas wasted driving to Midgard, etc. I thought Grove customer service was as bad as I've seen lately. Midgard was great to work with but that was not my preferred and reserved location. This experience was very disappointing.
lynn sThis location was better than the last location that we got our U-Haul truck from. Customer service was even better.
Sherry WEverything was great thank you and keep up the good work, the employee was the best,friendly staff I have ever met at a storage facility
Rachel SToo expensive!
Rudy MWe had a last minute need for a truck or van in order to move some large items. Midgard Self Storage made the process very easy, the attendant was super helpful and thorough. We'll definitely return to this location should we need their services in the future.
Sean RThank you.
JDC CExtremely nice and helpful staff Will definitely recommend to others!
Kelly WMichael was very accommodating and thoughtful, especially since I have an disability. Living on SSDisability my budget is tight and Michael was very understanding with my situation. I would highly recommend using this place for your moving needs!
Tina HExcellent customer service!
Laura OThe truck I rented was clean but inside of cab had a very strong smell that it had been smoked in a lot. Fortunately the few days I had it, weather was good so I was able to put the windows down. Other than that everything went smoothly.
Wayne LNothing
Linda KMike was very attentive and met all my needs. He was professional while explaining everything to me. However I did have a big problem with the original pick up location. The man there said they were not even associated with U-Haul and told me to leave.No apologies were given from either him nor U-haul phone service. This had put me way behind schedule and caused great anxiety.Original location was at PERFECTION AUTOMOTIVE AND DETAIL, 915 STATE PARK ROAD, GREENVILLE, SC 29609
ANTHONY HCheck engine light was on in vehicle, some minor damage to side of truck.
Jared FWasn’t helpful answering questions. Didn’t know anything about the trailer I pulled for you all and the reimbursement program/process
Ethan CThe guys there are so helpful and knowledgeable.
MICHAEL FThe service was excellent....as...... The clerk was knowledgeable and professional.
Paul SIn contrast to the location in Brevard, the worker here knew exactly what he was doing and we had a quick and easy drop off.
Elijah TGreat service! I was able to drop off the truck without any delay.
Lisa WThe gentleman that helps us with our reservation was polite and very helpful.
Justina BThe mobile check in was awful... it asks for someone to verify you as person to contact, then you have to wait for that person to get the call. That call never came! We ended up going inside, abandoning the mobile check in. We only needed the truck for a few hours, we returned it when we were expected to. Several hours later we get a text with instructions on how to check the truck back in...those instructions were not provided to us while we had the truck. Very uncomfortable process.
Rosemary RHave used MidGuard twice in the past year. Both great experiences.
Steven AMore fuel efficient trucks. Overall not a bad experience. Pick up time after hours was very convenient.
Warren JVery quick return. Easy to do business with this location.
Joan LStaff was very friendly and knowledgeable
michael m