Customer Reviews for Midgard Self Storage Lexington

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Midgard Self Storage Lexington

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TERESA M.
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Layne C.
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Gay G.
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STEVEN S.
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CHARLOTTE F.
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Great experience start to finish! The best customer service around.

JEREMIAH B.
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DEBORAH W.
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GREGORY C.
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Keith C.
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Great customer service

JAMES J.
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PAULA T.
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Aiden E.
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The online reservation let me schedule a time that was unavailable. However, the location called and sorted it out.

Lakhina K.
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Michael was AWESOME!!! SUPER kind and helpful! I was PLEASED with his EXCELLENT customer service and THANKFUL GOD MADE HIM and he was there to help us!🤩💙🤩 Kina King

Sharon O.
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Levonda L.
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IRWIN B.
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My experience was professional and great if , I'm in for Uhaul my business is coming back to y'all !!!!!

Sandy H.
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Scott C.
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Mary D.
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Rachel T.
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William M.
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I took the truck back after about an hour it stunk like a trash can.

Kimberly B.
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Very nice experience! The employee that helped me at pick up was exceptional!!!

TERESSA W.
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Roslyn H.
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Great place for uhaul rental??

Jamie B.
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No improvement needed. Customer service was excellent. I'd recommend this location to anyone that needed a rental.

Brice H.
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Great service at the desk.

Joyce S.
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Customer did not leave a comment.

Kenneth F.
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There wasn't enough parking spaces. I have never rented a U Haul truck before and was not sure of the procedure for return. I was on hold for 20 minutes when I called the agent to ask for assistance with the return as the physical location was closed. When I tried the text method I got no response, even after reading that someone would be with me shortly. I had to go back to the return location to fully complete the return process as I was not made aware of the return instructions. This review references the personnel on the 800 phone number not the personnel at the physical location.

Rodney W.
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Customer did not leave a comment.

Tyler L.
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The weather stripping on the door was fairly worn down, or missing entirely. It created about a 1/4 inch gap between the frame and the door. Driving down the highway in Pennsylvania at 25 degrees not only created an extremely cold cab but also was very loud.

Jackson T.
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The reason my rating is 1 star is not due to the location. Its do to my entire experience. If I could, I wouldn't give it a single star. To start off my pickup took 45 minutes. It was suppose to include a furniture dolly and a utility dolly. Neither were in the truck. And the verification process took 45 minutes and a phone call with customer service. So after getting verified and telling customer service the dollys were missing. They informed me of a place that was open for 2 hours on sunday. So I go there first thing that morning. The guy has no clue what I was talking about. Said he hasn't been informed of the situation. So I call customer service. On hold for 30 minutes. Someone finally answered and hangs up. So.. i call again and wait another 30+ minutes. By this time the other place has closed and im still without a dolly of any sort so I go buy my own dolly just so its not a waste of my time having the truck. Overall my experience was terrible and I will not deal with uhaul again.

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