Customer Reviews for Midgard Self Storage Lutz

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Midgard Self Storage Lutz

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marilyn K. on

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Very helpful staff. Nice facility that’s very well kept.

Viola T. on

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Excellent everything went well!

Melissa M. on

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Associates where nice. Disappoint as the associate did not tell me about refueling the unhaul. when they called me they said it would be 24.00. Which I approved. When I got the final invoice there was an additional 30.00 added beyond the 24.00. Not transparent with costs! Will not rent there again.

David N. on

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I-Haul app did not show me beginning mileage and gas picture for verification. Having 1/4 tank of gas forced me to stop before I loaded to get gas. App rebooted during check-in and check Out

Spencer R. on

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Melissa E. on

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Paul I. on

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JOSE R. on

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Improved the application, make it easier. It takes a long time to check out from the app.

Michele F. on

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There was a fair bit of difficulty with computer software program not responding etc. It took a full hour to get me checked in and out the door with keys. Whomever is responsible needs to do some troubleshooting or upgrading of connections /servers/software as appropriate. Otherwise, service and rental vehicle were excellent.

ORLANDO O. on

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The employees at the location were very helpful. I appreciate the service.

Edward N. on

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Customer did not leave a comment.

Beth A. on

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Nicest location,employees and service!!

William T. on

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Took so long to check out and get the trailer. I’m sure I was there 30-40 minutes waiting and filling out information. Should be some sort of express checkout where you can be back on the road again in 15-20 minutes. When I returned it wasn’t quite so bad, maybe 15 Minutes or so.

Theresa M. on

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Excellent Customer Service, made the process very easy.

Rhonda L. on

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Tyler R. on

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Colleen B. on

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Joel T. on

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Everything was great!

Joshua D. on

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The truck was dirty inside, the key was held together by black tape!! The last van I rented from this location had a spare tire on it? I will not use this location again, ever since they changed names of the storage unit place they have gone down hill dramatically.

Sonide S. on

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The customer service was excellent from the person at the location , I think his name was Leroy, to the service representative on the phone. I will be using Uhaul again in the future.

Maria P. on

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People bilingual Spanish speaking

Salvadore K. on

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Truck covered with love bugs and had an issue with a screw in the front driver tire noted before I left the property

Kelly S. on

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Customer did not leave a comment.

michael K. on

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This was the worst rental experience I have ever had. I originally rented the cargo van at the location on Wesley Chapel Blvd. I rented it for 9am Sunday and a woman called me at 5:30 Saturday evening and told me that they don't open until 10am and that they had nowhere to leave the keys. I told her I needed the van at 9 and asked if I could pick up the keys then. She told me no and hung up on me. After that a rep from U-haul called me. She made me a reservation at the Midgard location. Luckily as I was driving there I called to make sure they had received the reservation. A lovely man named Morgan, who was the ONLY truly helpful person in this whole ordeal, told me that yes they had received the reservation but they didn't have a van!! He reserved me a van for the next morning. Even though Midgard is farther for me, i will be using them from now on.

Keith F. on

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Jarom H. on

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Don’t charge a fee for dropping off after hours that is more than a daily rental for a trailer

Clairet L. on

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Zacharias G. on

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chuck H. on

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I believe the salesman sent me out without one brake light and with the safety chains not properly installed.

Diego C. on

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Dorla T. on

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Jim R. on

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Melissa S. on

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Online check-in and check-out was very easy. Tip: make sure you read the instructions thoroughly the day before! My only suggestion for this location is to make it more clear where you can park your personal vehicle while borrowing the trucks.

Peggy M. on

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Excellent experience! Peggy

Yoruba A. on

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Entire staff was professional and very helpful. From making the reservation several weeks ago, to pick up and drop off. It was 1 thing that made our move much easier and less stressful.

ZAK M. on

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Customer did not leave a comment.

Doug P. on

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I was very impressed with the online pickup system.

Leah Q. on

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The passenger seat upholstery is torn/deteriorated. It did not affect the ride.