very helpful
DANNY L
Midgard Self Storage Lutz
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lutz, FL 33559
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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We were not within taking 1 step into the location when the nearest counter attendant declared a very firm and stale statement: “I will not help you today”. Believing it to be a quip, rather than a statement of fact, he followed up with “We can not and will not help you today.” Seeing as I had done no personal wrongdoing to these individuals, I inquired as to why. They stated simply “the national system is down, we can not do anything for any U-Haul rentals today.” Again, having to inquire and seemingly help myself, I asked if there was anything to be done given it was our family’s moving day and we were on a tight schedule. They, again, offered 0 help. One voice did mention an option to call uhauls national help line. With that recommendation, I called U-Haul and was met with great help by Lani and Martha, who walked me through switching to the online check in through the app. They stated it was in fact not a national outage, but specific locations. From that point forward, everything was smooth. I would work with U-Haul again, but I will never return to that location for U-Haul or storage needs, nor would I recommend it after seeing how they treated 100% of other customers in the identical manner during that time.
Matthew WSystem Down and no a alternative plan for something that they go through often , I have to troubleshoot and complete the process of my own reservation just to give them the key number ( I should get the salary hr for that time) even the number provided was wrong and they can’t even offer me the $50 reservation guarantee pick up time knowing the fault is on them
Denise VI entered the office and could not tell who worked there. Was approached by a guy in a t shirt and backwards ballcap. Very awkward and unprofessional.
SCOTT GHe told me im going to be charged $42 dollars i asked for 50 miles i used only 30 miles and added more gaz to the van i got surprised when he charge me another 15 dollars and don’t know for what
MOHAMMAD A