They were swamped after Uhaul website was down the previous day, but they jumped right in to help get my truck upfront to drive off.
Mark C
Midgard Self Storage Lutz
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lutz, FL 33559
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkBeing clearer about what a customer has to do to accept and return a vehicle. While U Haul sends texts and emails during the rental about requirements regarding inspecting and photographing, the retailers were more relaxed. It would be better if things were more aligned. Otherwise the customer is confused and concerned about doing things wrong could add costs. For example, it wasn’t clear to me what qualifies as a “clean” truck so my normal use didn’t seem to be a concern, but I was charged $25 for cleaning. If it was better defined, I would have paid more attention.
Andrew GExcellent customer service, very helpful and went above and beyond with assisting us during moving issues.
Dawn CThe truck had 128,000 miles on it, and with the play in the front end, passenger side mirror that wouldn't stay in place, and the deteriorating steering wheel it made for a challenging drive towing a car with your tow dolly. The guy in the office was friendly, competent, and emailed documents quickly. The location was clean.
Terry DGreat customer service, great commitment to customer well being while in transit. Thank you!
Gina B