The UHaul app needs updating it could not correctly report my location when I returned equipment to the correct location. Causing an extra fee to be charged. For self drop off. I wouldn’t recommend using this option if at all possiable until the app is updated
RAYMOND L
Midgard Self Storage Lutz
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lutz, FL 33559
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Nice and great service, staff very friendlly
PATRICIA ADan was great! I was surprised that I hadn't been advised before standing in front of Dan that my price per mile was changed from $1.29/mi to $1.39/mi. I ended up spending more than I expected.😏 The truck keys with the unused equipment were returned by 4:20 pm ET the same day.
PAMELA SExcellent
Hector MNot a very pleasant experience. Agent was upset when I entered because I did not have a reservation. When I walked in I said good afternoon and said I think I just spoke to you on the phone. “You did not! We have no phones here! Do you have a reservation!?” I explained to him I had just spoken to someone on the phone who made me one.. long story short he pulled up 5 different ones? I told him I’d only need the U-Haul for a couple hours and I’d be returning it to the 1 way location of my choice. Was not told they weren’t 24/7 like this location nor did I get any guidance on returning the vehicle after hours. I am now aware that I signed for the terms and conditions. But the combination of being charged $20 fee for an after hours return and the customer service recieved was unacceptable and poor. I would not recommend this place to anyone.
ZACHARY L