Customer did not leave a comment.
Pietro G
Customer Reviews for Midgard Self Storage Lutz
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
While the drop-off location itself was fine, the return process was very difficult and frustrating. I initially selected a different drop-off location in Wesley Chapel. However, when I arrived at the address provided on my U-Haul paperwork, the location was not there. The address instead led me to a chiropractor’s office. I attempted to call the phone number listed on the U-Haul paperwork for that location, but was directed to an automated line where I could only leave a message. I never received a follow-up call. The chiropractor at the office told me that this had been happening “over the last three weeks” and directed me to the Lutz U-Haul location. When I attempted to contact U-Haul directly, I was on hold for approximately 20 minutes. Thankfully, I was eventually able to change the drop-off location through the U-Haul app. However, the new location was farther away, which resulted in additional mileage and gas expenses that I would not have incurred if the original drop-off location had been accurate. Overall, I was very frustrated with the lack of communication and the inaccurate drop-off information. I would hope U-Haul addresses the issue with this location, especially since it appears to have been ongoing for several weeks.
Isabella FI FILLED UP THE FUEL JUST PAST THE HALF WAY MARK RIGHT BEFORE I DROPPED OFF THE TRUCK (WHICH I STILL HAVE THE RECEIPT) I WAS CHARGED FOR FUEL SAYING IT WASNT AT THE MARK OF WHEN I PICKED IT UP. (WHICH I ALSO HAVE PICTURES OF BEFORE AND AFTER)
ARLIS CIt was easy in and out. I would definitely rent from this location again.
Steven PThe facility (inside and outside) was immaculate and well organized. The gentleman who took care of me was outstanding. Friendly, welcoming and steered me in the right direction because I almost rented the wrong sized truck for what I was planning to do. He asked me a couple of questions and helped me realize that I needed to change the size of my rental so I would have a vehicle with a ramp. Check in and check out process was super simple. Thank you. If I had to give constructive feedback, here it is. Nobody walked the truck with me to check for damages during the check out or check in process or verified the ending mileage and fuel level in my presence either. I thought this was strange because I walked out of there not knowing what my final bill was going to be. This made me uncomfortable as a customer. I did get a copy of the final bill a short time later and it was 100% accurate to my mileage and I was not charged for fuel so it all worked out in the end, but still, I walked out of there wondering what my final charge was going to be. Overall, a good experience, but I would have preferred knowing my final bill before I left the property.
Thomas NNone
Manuel AThe guys were fantastic the place was clean!
Jeffrey BTransaction was smooth and the guys were great. Will definitely use them again.
Steve BEverything was great!
Valerie VI was extremely disappointed to find out that if you return you vehicle or trailer early, like a day or two earlier than expected, there’s no adjustment in your fee. I was not aware and caught off guard by it.
Angela DThe equipment was well maintained but was not swept out, I had to clean it myself.
McGarret LI returned the vehicle at 5pm which was 24 hours according to contract. I watched the employee put my keys in the dropbox and said he would send me the receipt. He did not go to the vehicle to check the mileage, walk around vehicle/open it up to make sure it was dent-free (which it was), and give me a receipt. I checked that night a few times to see if the receipt was there. It was not. The next morning, the receipt showed up and I saw the vehicle was checked back in at 8:07am that morning. I was then charged for 2 days (48 hours) rather than the 24 hours. I drove back to the location and asked the same employee about this. He quickly understood the issue and rectified the situation by putting a credit through for the 2nd day's charges. The employee was polite and efficient about correction, but I did not like that I had to make a special trip there to sort it out. In the future, I do think the employee ought to walk to the vehicle with the customer, check the mileage/condition, and give/email/text the receipt to the customer right then and there. That is how it is when I use Enterprise Rent-A-Car or other similar rental places. I did not express that I was in a hurry or anything, and there was about 50 minutes before his shift was done (office closes at 5:30 and he is there until 6pm). Thank you and have a super fabulous day!
Cherly CCustomer service was subpar. The entire interaction was uncomfortable and led to me leaving the location and having to return. I asked the representative to contact their higher up and they refused. Ultimately we came to a compromise and were able to complete the rental however; i will not be returning to this location nor do I recommend this location.
Larry LFree service
Ed TGreat and easy rental
Rafael VThe furniture pads I ordered were not in the back, I asked for no dolly and there was in the back that took up space that I wanted. The lock did not work. My rental was not provisioned correctly and I was charged for something g I did not recieve.
Christopher BThe 5’ x 8’ trailer I rented was provided to me with the passenger tire inadequately low on air. After filling the tire and starting my journey, the tire blew out on the highway and I had to wait on the side of the interstate in the Florida sun with my family of four for well over 1.5 hours for U-Haul roadside assistance to come out with a replacement tire all the while being told in the app that the service tech was 30 mins away. This was one of the most horrific experiences I’ve ever had and I will never let it happen again. And after dropping off the trailer a day early I was still charged for the FULL two day rental I had estimated for the total rental. Needless to say I’m done with U-Haul, period! I’ll find someone else who offers better service, price, and equipment in the future
Serge PSimple in and out to pick up the truck!
John HThe inside of the cab of the vehicle was not cleaned. Very dirty
Kelvin CThe price to rent a trailer one way was outrageous at nearly 1000. Absolutely will never rent from U-Haul again.
Jason OGet my goal satisfy with the help of U Haul land o lakes
Alejandro VExcellent service!
Oleg CYour return locations can be more accurate to the location you move to . We were sent to downtown Jacksonville when there was return point few blocks from our address in JAckson ville..
RICHARD HEverything was excellent
Vonara LI had a great experience when reserving and picking up. Nice people.
MARCUS Kgreat help and service with return
CARMINE DThis location should have checked the trailer to prevent the wheel and drum from falling off during transport. That’s a very dangerous situation for both the driver of the trailer and any people or vehicles in the general area of the tires direction. Aside from that. The pick up was fast and the personal were very fast. Location was clean and would recommend it.
JORGE POverall a great experience by u haul. Definitely , will recommend or use for future services. I would recommend replacing deteriorated decals for a better advertising experience.
cARL hFast service
LEONEL SNothing in this location.
RODOLFO MI’m evrething is good thank you so much
Adner RGreat experience, don’t change anything!
Adam MLocation and the Truck very clean and new, but the guy who park the truck was very mean and rude. Also, they charged the hole day for only 2 hours, this is unacceptable
Luis DFast efficient service
Rehnee DThe U-Haul truck had lots of exterior cosmetic damage but functioned fine. It was old. No power windows or locks.
Tim FNo problem with any part of the rental.
LILMER HEverything was excellent. Great Customer Service!
Jerry CThank you for excellent and professional customer service.
William Pgreat job
TRICIA MSuper friendly and helpful
Jon BThe self check in and check out process is time consuming.
Jon MI answered the question about were personnel helpful with a no because it didn’t apply. It was an after hours drop off, so I had no interaction with anyone.
OSWALDO RNothing
Andrew PEasy to access. Truck was clean and well maintained. Return was easy.
Wendy MTwo guys at the desk were efficient, funny, made the process enjoyable. Truck was immaculate ran well. Best U haul experience ever!!
Lorraine MVery good experience!!
Pranjal GGreat service and help with app.
MICHAEL SAlways a great experience
Jason SIt was not explained to me that I had a $20 after our service fee for dropping it off after hours now they’re charging my card another $20.64. I don’t believe it’s fair for me to pay this with no explanation.
Holly HEverything was great. Starting from the pick up. The process was quick and smooth. The drop off was just as smooth and easy. Thank you.
Kenyatta DTruck had barely any gas in it below the minimum 1/4 tank. Sean the regional manager has shitty customer service and is useless.
BRANDON BGreat location and great service.
CHARLES DTruck was not cleaned after prior use and had dirt, debris, leaves and broken glass in the box. It also pulled to the right when driving.
Andrew WGreat location and assistance.
Jay HWe received a 26' box truck with almost no fuel in it; we had to immediately find a gas station. The front cab, especially the dash, was filthy and we cleaned it before our trip. The vehicle needs a steering alignment. I had to hold the steering wheel about 15 degrees to the left to drive straight in a lane. That was exhausting for 10+ hours.
Peter EThe only issue I had was your truck fueling policy. I was told the the gas tank was full. The needle was on the full mark, but, was incorrect. I put 32 miles on the truck and put 10.6 gallons of gas in it to fill it up. I asked the front desk guy about it and he was no help whatsoever. He just told me that he was not the guy who rented the truck to me and he wasn't, and what did I expect him to do about it. I just told him,with that attitude, just forget it. He was very unprofessional.
David MThe staff was very polite and helpful. The only negative thing was that we tried to get the uhaul originally on a Saturday and the system was down. Again, the men there were patient and tried for over an hour to manually get my information in, but I ended up having to reschedule for the next day. That was pretty upsetting, and apparently it is something that tends to happen?
Lashonda INo personnel
MICHAEL AEric and his team were extremely helpful and accommodating
Maria L