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ALLISON M
Customer Reviews for Midgard Self Storage Lutz
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Continued good services
CHARLES WNothing really. The two gentlemen who helped us when we picked up the trailer on December 19 were so nice and helpful.
Pilar PBetter cleaning in the cab where others people touch
ELIAS GAll was great, thank you
DONALD Cvery helpful
DANNY LWe were not within taking 1 step into the location when the nearest counter attendant declared a very firm and stale statement: “I will not help you today”. Believing it to be a quip, rather than a statement of fact, he followed up with “We can not and will not help you today.” Seeing as I had done no personal wrongdoing to these individuals, I inquired as to why. They stated simply “the national system is down, we can not do anything for any U-Haul rentals today.” Again, having to inquire and seemingly help myself, I asked if there was anything to be done given it was our family’s moving day and we were on a tight schedule. They, again, offered 0 help. One voice did mention an option to call uhauls national help line. With that recommendation, I called U-Haul and was met with great help by Lani and Martha, who walked me through switching to the online check in through the app. They stated it was in fact not a national outage, but specific locations. From that point forward, everything was smooth. I would work with U-Haul again, but I will never return to that location for U-Haul or storage needs, nor would I recommend it after seeing how they treated 100% of other customers in the identical manner during that time.
Matthew WSystem Down and no a alternative plan for something that they go through often , I have to troubleshoot and complete the process of my own reservation just to give them the key number ( I should get the salary hr for that time) even the number provided was wrong and they can’t even offer me the $50 reservation guarantee pick up time knowing the fault is on them
Denise VI entered the office and could not tell who worked there. Was approached by a guy in a t shirt and backwards ballcap. Very awkward and unprofessional.
SCOTT GHe told me im going to be charged $42 dollars i asked for 50 miles i used only 30 miles and added more gaz to the van i got surprised when he charge me another 15 dollars and don’t know for what
MOHAMMAD AI return the vanpool on time before 4 pm on this location but the guy in the office thru the window signal to me to just drop the key to the return drop box. When I received the receipt the following day , surprised to see that they charge me another day because they just check out the truck that following morning . Called customer service and said they will refund me that overcharge fee .
DENNIS FThe UHaul app needs updating it could not correctly report my location when I returned equipment to the correct location. Causing an extra fee to be charged. For self drop off. I wouldn’t recommend using this option if at all possiable until the app is updated
RAYMOND LNice and great service, staff very friendlly
PATRICIA ADan was great! I was surprised that I hadn't been advised before standing in front of Dan that my price per mile was changed from $1.29/mi to $1.39/mi. I ended up spending more than I expected.😏 The truck keys with the unused equipment were returned by 4:20 pm ET the same day.
PAMELA SExcellent
Hector MNot a very pleasant experience. Agent was upset when I entered because I did not have a reservation. When I walked in I said good afternoon and said I think I just spoke to you on the phone. “You did not! We have no phones here! Do you have a reservation!?” I explained to him I had just spoken to someone on the phone who made me one.. long story short he pulled up 5 different ones? I told him I’d only need the U-Haul for a couple hours and I’d be returning it to the 1 way location of my choice. Was not told they weren’t 24/7 like this location nor did I get any guidance on returning the vehicle after hours. I am now aware that I signed for the terms and conditions. But the combination of being charged $20 fee for an after hours return and the customer service recieved was unacceptable and poor. I would not recommend this place to anyone.
ZACHARY LAfter picking up the auto hauler/trailer, and several hours into my trip, I found that one tire was showing cords and another was nearly bald (separate sides and both showing wear on the inside tread). Luckily both tires held together for my trip. Upon drop-off, the return location put this trailer out of commission and on the repair list. Next time I will check the tires myself, but if inspected properly by this location, I feel that these tires could've been caught prior to me taking delivery.
ALTON HTrailer had some oily substance on the floor and back of the trailer
ANTHONY KI pointed out to the clerk that one of the four trailer tires looked pretty worn; he assured me all four tires were good; and then halfway into my 1400 mile trip that very tire blew ... pretty frustrating
RONALD FGreat service like always!
RODOLFO MVery good customer service, very helpful.
DESHANNO JGreat customer service, quick procedure picking up the trailer. No problems to report.
DANIEL RExcellent.
SCOTT YI was completely satisfied with the excellent service and professionalism of the management. Courtesy was top notch.
SANDRA LGo in this location they are the best
RAFAEL SGreat team of people to work with!
ROBERT ACharged me $30 for “ extra “ gas that was not true, going to do all the bad reviews as possible
Rafael PLuckily they had what I needed and it was a smooth process from beginning to the end!
GRADY BNo staff to show me where to park the trailer or to assist me in backing it in
SHANE ADriver's side mirror change position with every bump. Loud noise under/in engine.
DEE RThe entire experience was ezxcellent. Midgard staff were friendly, professional, personable and polite. Great experience and service.
JOHN HAmazing from check in to drop off...highly recommend
RICHARD Pin spite of the system being down when I was checking in yesterday, p/u and drop off, the guys did a great job. Thanks John Buckley
JOHN BGreat staff, they were very helpful and courteous.
Brandi SI ordered a furniture dolly and mats but they were not in the truck. The office provided the mats but was out of furniture dollys which significantly impacted my moving experience making moving heavy boxes much more challenging. The office staff were very nice and apologized. Said my order was not indicated as self service but the app was instructing me like a self service
James HThe actual amount of fuel was less than indicated on the pick up document.
KEVIN WKeep doing exactly the same as you are now
PHILIP RCustomer service was excellent!!
YOVANY MThe customer service was great! The rep gave his professional experience and advise and guided me to which trailer I needed. He attached and unhooked the trailer as well. Great experience with this U -Haul. Thank you, David
DAVID RThe two gentlemen that were at the location in the morning.were very nice and helpful. The location was clean and seemed to be well organized. That said, the U-Haul itself was filthy. The windshield was covered in bugs along with the upper deck that covers the driver's area. The inside had not been vacuumed out in what appeared to be quite a while, considering there was cigarette ash everywhere and food crumbs. I don't expect a U-Haul to be immaculate by any means, considering it is used for moving purposes, but, I felt that could have been much better. The truck seemed to have some timing issues or maybe, transmission problems and I felt like I needed to apply a lot of pressure to come to a stop. Needless to say, this did not make for a relaxed 10 Hour drive. I have rented several trucks from U-Haul throughout the years and this was most likely my worst experience.
ERYN FBob was excellent
LORNA TProcess was easy and workers are very professional
RHASHIDI HNone
RICHARD WExcellent customer service.
CLAUDETTE G