Very good customer service, very helpful.
DESHANNO J
Customer Reviews for Midgard Self Storage Lutz
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service, quick procedure picking up the trailer. No problems to report.
DANIEL RExcellent.
SCOTT YI was completely satisfied with the excellent service and professionalism of the management. Courtesy was top notch.
SANDRA LGo in this location they are the best
RAFAEL SGreat team of people to work with!
ROBERT ACharged me $30 for “ extra “ gas that was not true, going to do all the bad reviews as possible
Rafael PLuckily they had what I needed and it was a smooth process from beginning to the end!
GRADY BNo staff to show me where to park the trailer or to assist me in backing it in
SHANE ADriver's side mirror change position with every bump. Loud noise under/in engine.
DEE RThe entire experience was ezxcellent. Midgard staff were friendly, professional, personable and polite. Great experience and service.
JOHN HAmazing from check in to drop off...highly recommend
RICHARD Pin spite of the system being down when I was checking in yesterday, p/u and drop off, the guys did a great job. Thanks John Buckley
JOHN BGreat staff, they were very helpful and courteous.
Brandi SI ordered a furniture dolly and mats but they were not in the truck. The office provided the mats but was out of furniture dollys which significantly impacted my moving experience making moving heavy boxes much more challenging. The office staff were very nice and apologized. Said my order was not indicated as self service but the app was instructing me like a self service
James HThe actual amount of fuel was less than indicated on the pick up document.
KEVIN WKeep doing exactly the same as you are now
PHILIP RCustomer service was excellent!!
YOVANY MThe customer service was great! The rep gave his professional experience and advise and guided me to which trailer I needed. He attached and unhooked the trailer as well. Great experience with this U -Haul. Thank you, David
DAVID RThe two gentlemen that were at the location in the morning.were very nice and helpful. The location was clean and seemed to be well organized. That said, the U-Haul itself was filthy. The windshield was covered in bugs along with the upper deck that covers the driver's area. The inside had not been vacuumed out in what appeared to be quite a while, considering there was cigarette ash everywhere and food crumbs. I don't expect a U-Haul to be immaculate by any means, considering it is used for moving purposes, but, I felt that could have been much better. The truck seemed to have some timing issues or maybe, transmission problems and I felt like I needed to apply a lot of pressure to come to a stop. Needless to say, this did not make for a relaxed 10 Hour drive. I have rented several trucks from U-Haul throughout the years and this was most likely my worst experience.
ERYN FBob was excellent
LORNA TProcess was easy and workers are very professional
RHASHIDI HNone
RICHARD WExcellent customer service.
CLAUDETTE GAn excellent experience end to end.
HAROLD ALocation and employee did great.
DAVID DI've used this location a few times never an issue
CONSTANCE CAll good. The guy at the counter helped me initially hook up the motorcycle trailer and everything went well.
Mark WRented a vehicle transport trailer. Great spot with plenty of space to hook and unhook. Staff was great and got us in and out quickly. Drop off was even faster!!! Definitely recommend this location (midgard storage lutz)
RAMON OVery much disappointed with the mobile pick up functionality. Ideally this should have been mentioned prior when time of booking itself
Hardik DThe driver side lights were unplugged thank God I had somebody with me that knew how to open the hood and plug the lights back in I would suggest you have somebody there to make sure that the lights are on. I was moving in the dark. It would’ve been terrible with just one headlight.
LINDA FTo busy location, short staff.
AFRIM DService was 👍 good
ANGEL RI was happy with this location. However, my original rental was at the uhaul on Ronnach dr in wesley chapel. What a joke. I had no truck ready. I hadmy reservation for a week. How does that happen? Because that location is poorly run and managed. What a terrible experience. And i have a 50.00 credit coming to me as promised by a corporate person which of course HAS NOT HAPPENED YET! Can you help with this. It was for my inconvenience if having to deive to another location to get a truck. My personal opinion is my whole fee should come back to me, but i want my 50.00
renee ryou guys literally infested my new house with roaches that went in my furniture from the uhaul
cesar cExcellent service great guys to work with I would not go anywhere else.
Starr JI didn’t notice the starting mileage on the truck or on the receipt, I noticed it when I turn the ignition on. I just wanted to know how many miles I use. The two gentleman in the office are professional, and answer all the questions we ask them. I definitely use them again and recommend their business to others.
DONNA GLower prices
THOMAS S