Customer Reviews for Midgard Self Storage Lutz
(U-Haul Neighborhood Dealer)

886 reviews

23830 SR 54   Lutz, FL 33559

(813) 948-1027

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 4 pm

Services at this Location:

Contact Us

(813) 948-1027

23830 SR 54
Lutz, FL 33559

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 4 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

GREGG I. 
Rating:
5.0

The team Midgard are amazing, very professional and curious. This is my second truck rental from that location and I will recommend them over anyone else.

George E. 
Rating:
5.0

Customer did not leave a comment.

Keisha M. 
Rating:
5.0

Customer did not leave a comment.

JOSE T. 
Rating:
5.0

Customer did not leave a comment.

Antwan M. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

My only concern was the extended wait time I had when picking up the trailer. It was a Saturday morning which I can expect to be busy, but half the people in front of me didn't have a reservation. It would be nice to have a separate check-in for customers with reservations. Other customer's poor time management/planning shouldn't have to affect customers that plan and make reservations for a specific time. When there aren't customers with reservations then the staff could help whomever. Focus on customers with reservations as it's guaranteed money standing in front of you.

MATTHEW G. 
Rating:
5.0

Customer did not leave a comment.

Tamayo V. 
Rating:
5.0

Customer did not leave a comment.

Emily H. 
Rating:
5.0

Awesome customer service, very accommodating and directed me to another facility that had the transportation in the equipment that I needed. I get five stars

Kristina C. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
5.0

Customer did not leave a comment.

KEN S. 
Rating:
1.0

Worst place ever super rude and the area supervisor Sean Mitchell super rude and hung up on me . Never giving my money to uhaul next time I will go a different company. Let's not forget the unnecessary charges that they don't tell you about

Maria A C. 
Rating:
4.0

Customer did not leave a comment.

Nicholas D. 
Rating:
5.0

The truck ran great. Only used for three hours. When I got the truck it was only in 1/4 tank of gas and when I was done using it the guy said to bring it back at that same level. So I did and they charged me a extra 30 dollar fee for gas off my card. There closed now and I'm calling tomorrow. Not happy…

DYLAN B. 
Rating:
5.0

Customer did not leave a comment.

Vincent I. 
Rating:
5.0

Excellent customer service very easy process.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Great team!

RONALD G. 
Rating:
3.0

I was charged for fuel but added fuel to vehicle and went past beginning line of fuel. emailed location as to why the charge and no response.

WILLIAM T. 
Rating:
5.0

I'm always so pleased with the service I receive at Midgard. I was on hold for 45 minutes w Uhaul Corporate, but once my location opened my issue was resolved perfectly!

ANDREA B. 
Rating:
4.0

Customer did not leave a comment.

JAY S. 
Rating:
5.0

These guys were very personable and overall very friendly. Answered all my questions quickly & precisely. I would definitely use them in the future of I need a truck rental again.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN C. 
Rating:
5.0

Customer did not leave a comment.

ROCHELLE E. 
Rating:
5.0

Had to stop there and reserve as online kept sending me past 2 uhaul providers to one 12 miles away.

SCOTT S. 
Rating:
5.0

Excellent service, quick and fair.

Scott H. 
Rating:
5.0

Have more furniture dollies.

PAUL S. 
Rating:
5.0

Awesome experience, all around.

Chris J. 
Rating:
5.0

My expectations have been surpassed.

ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

GREGORY W. 
Rating:
5.0

Great customer service, very kind reps. Super pleased. Will definitey use this location again!

DENIA F. 
Rating:
5.0

Keep up the great work!

Aaron P. 
Rating:
5.0

Customer did not leave a comment.

CARLOS B. 
Rating:
4.0

The truck was covered with bugs the front windshield I couldn't see out of when I picked it up, I wipe down the steering wheel and seats and wash the front windshield to get off his many bugs I could

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

EDWIN R. 
Rating:
5.0

It was very easy! Everything went well.

JOSEPH G. 
Rating:
5.0

Customer did not leave a comment.

Axa J. 
Rating:
5.0

Customer did not leave a comment.

Jesse F. 
Rating:
5.0

Customer did not leave a comment.

SHARON T. 
Rating:
5.0

Customer did not leave a comment.

JILL F. 
Rating:
5.0

Customer did not leave a comment.

Jesica P. 
Rating:
5.0

Customer did not leave a comment.

CARLOS B. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

Eyal T. 
Rating:
2.0

Asked the customer service person for a few extra miles because it is always way to close and he refused even though other U-Haul places have done this for me in the past. Don't think I will use this location again.

JEFFREY K. 
Rating:
3.0

The mobile pick up was quite frustrating. It kicked me out multiple times and took a long time.

Summer K. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
4.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

DIONTE M. 
Rating:
5.0

3 day one-way rental

THOR B. 
Rating:
5.0

Customer did not leave a comment.

Dionte M. 
Rating:
5.0

Customer did not leave a comment.

STEPHANI B. 
Rating:
5.0

Nothing, great customer service.

whitney G. 
Rating:
5.0

excellent location and service

Raymond R. 
Rating:
5.0

Windshield was very buggy.

DEBRA S. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Love my pickups at Midgard. Always easy which is helpful since I rent 6-12 times a month!

Andrea B. 
Rating:
5.0

Customer did not leave a comment.

MELISSA D. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN J. 
Rating:
4.0

Customer did not leave a comment.

BRUCE F. 
Rating:
5.0

The guys working here are great. But the truck I rented was at its life's end 129,000 miles glad I didn't need to go a long distance.

John T. 
Rating:
5.0

I think your staff at this location is very friendly and hard working as I always see them doing something or helping customers.

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

DONNA C. 
Rating:
5.0

Customer did not leave a comment.

Sharon T. 
Rating:
4.0

Roof of the trailed leaked. Several boxes, including some with books, got soaked.

Ben J. 
Rating:
5.0

Was charged for an extra day. The location doesn't open until noon on Sunday, arrived at 915 am to drop off the trailer. So no one to "check in " with...just asking.

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
Rating:
5.0

Customer did not leave a comment.

Dennis K. 
Rating:
4.0

Customer did not leave a comment.

THOMAS D. 
Rating:
5.0

The agent didn't give me correct information. He told me that I had to be there by 5:30, that was the latest that I could pick up the truck. When I got there I was told that 6pm was the latest. I was already stuck in traffic and came there 1st instead of dropping off my grandkids. Then when I got there he didn't even walk out with me to view or show me which truck I would be getting. I had to just try the key to each $19 truck to see if it fitted. I've used you guys before but it's been awhile. So, I really wasn't expecting this. I was already running late and stuck in traffic then had to find my own truck. I did take pictures because I can't afford you guys saying I did some damage. Then the app wasn't connecting me when I was trying to drop off the key. I really don't want any extra changes there. Lol I put more gas in it then I intended to. I t wasn't full when I got it. Other than my frustration the location was great!

LETITIA W. 
Rating:
5.0

Other than no wiper fluid in the van, it was actually a very good experience

Johnny L. 
Rating:
2.0

I had trouble with app both times that I rented from U-Haul. Today I was charged more than I should have been because the app did not adjust when I entered the odometer reading and the gas level reading into the app. This is the second time that I had trouble using this app. The first time that I rented from U-Haul and had an after hours drop off, the app would not take my information or upload any needed photos. I am disappointed in my experiences with U-Haul and will probably use a different service in the future.

LAURA R. 
Rating:
5.0

It was just perfect reserve online to ghost turn in.

STEVAN M. 
Rating:
5.0

Hire more folks like Morgan & Matthew, very helpful, was a really good experience, thanku!

RONNIE G. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Daniela M. 
Rating:
4.0

The 'mom's attic' area had a dried sticky liquid on it. Needs to be clean.

Todd P. 
Rating:
5.0

One sole employee on a busy Sunday afternoon but he was a professional and handled responsibilities with aplomb.

BRUCE F. 
Rating:
5.0

Customer did not leave a comment.

RENEE E. 
Rating:
4.0

Customer did not leave a comment.

HORACE C. 
Rating:
5.0

Customer did not leave a comment.

RONALD M. 
Rating:
1.0

Completely misled by sales associate. Was told .99 per mile then charged 1.19. Also there was a 1/4 tank of gas when rented. I drove 62 miles refueled $20.00 bringing it back to 1/4 tank. Getting a bill for 46.50 saying I was 3 gallons short. I have a witness 1/4 tank when rented and 1/4 tank when returned. I am 100% contacting my attorney I have on retainer and I am moving forward 100% on any action I am entitled to. How could your company be this dishonest!! I feel sorry for you!!

MICHAEL Z. 
Rating:
4.0

Customer did not leave a comment.

Jonathan E. 
Rating:
4.0

Make sure tires aren't blown out prior to renting vehicle out.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Mildred T. 
Rating:
5.0

Customer did not leave a comment.

Johnny H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
2.0

The Uhaul had over 105,000 miles on it, the windshield was covered in dead bugs, there were numerous items inside the cab that were damaged, the transmission shifted hard, and the steering was really loose

CHRIS G. 
Rating:
5.0

Thank you Morgan, very kind, patient and helpful. He helped me during the reservation throughout the phone then in the location.

Judi G. 
Rating:
5.0

The rep was super friendly and helpful. Everyone in the store was nice.

Angelle R. 
Rating:
4.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

DELPHINE H. 
Rating:
5.0

Great team at this location. This is my go to location for U-Haul! I want to give them 6 stars!

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Alexis O. 
Rating:
5.0

Great service.

DAVID H. 
No reviews have been submitted for this location.

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