Pick up location was under construction. No one visible to speak to, truck hidden in the back and difficult to get to. Had to call the office twice to reach someone. Understandable, it is a temporary issue and the gentleman who came out eventually was very pleasant….. but it was a 3 hour process to get our truck and it still wasn’t right. Not the locations fault…. But a bad experience overall. Reserved a truck and a hand truck. 1 hour to find the truck and 2 hours and 3 phone calls to get through the app. After all that, NO hand truck. Was refunded by U-Haul , but I NEEDED it so drove 27 miles to another place that had one…. And they could not rent it out without a truck reservation! Again, not on the location…. U-Haul policy and procedure made this a nightmare weekend.
Robert H
Customer Reviews for Midgard Self Storage Spring Lake
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service
ULISES SVery nice and very helpful to the customer returning the u hual trailer.
riome cGreat service and equipment
Teddy WSame as above. Clearly it’s not the staffs fault. It’s uhauls fault and these people have to try and handle it. Shame on you U-Haul for not giving enough miles and for not keeping up the trucks.
Brenda pEverything was perfect.
melvin hDon’t charge the customer twice, have hours posted and described the place is gated and you need an access code to enter. Also there is no after hours drop off and Mon - Tue place closes at 5 reopens Thursday. Would not have rented there is I knew that information beforehand
Randy GI love this U-Haul center. There is another U-Haul rental right next door to me and I go miles to come to this one. I never have any problems at all. One of the best ones
JACQUELINE JI was 20 minutes late bringing back the trailer and the location was closed. The checking the trailers in a hour or so later and I was charged an extra day for it. I’ve never had a location be so petty about the drop off time and not give a grace period. Will never rent from that location again.
KEITH RAll was good.
Travis PThe clerks are fantastic
Berta RWoW the customer service was outstanding don’t know the lady’s name but she was very Customer friendly. They did not have the space for my returning trailer and she still took it… thank you for your kindness, as I was very tired after driving 14 hours … the friendliest service made my day !
Joe CGood
PATRICK HThe agent at this location was very pleasant and informed us of all we needed to know regarding the rental. I had no issues whatsoever and would definitely recommend this location.
SHANTELLE Jgood uhaul location
Jasper LMade the representative aware of the missing "S" hook. She stated that she wouldn't have released the dolly with a missing safety item and that the dolly would be placed in an inactive status.
Rayna PUnless your in dire need like we were I wouldn’t go to this location at all the lady at the counter has the worst attitude she lied and made up her own grace period saying that U-Haul cancels your reservation after 15 min of not showing up when I called U-Haul to confirm the explained there’s no such rule. Granted it was 5:20pm and they closed at 6pm the girl just wasn’t in the mood for customers sadly you see that a lot in the single employee location where the employee feel entitled to do as she pleases and not by the contact they have with U-Haul also there location is set up for mobile pick ups and they don’t over offer that at this location. The lady made me sign a fake hand written note that I would not do a after hours drop off or id be looking at a $350 fine for no reason again made up her own rules sad customer service wouldn’t recommend and wouldn’t use ever again sadly we were in a bind but next time I’d rather drive the extra 5miles for better service and better location please don’t waist your money at this location
Norwind CCustomer service was excellent, answer all question very professionally ,will use service again .
Kenneth HThe attendant was friendly and professional. She went above and beyond when accommodating my last minute changes and coordinating with another location. I really felt like my needs mattered and were taken care of.
Jeffray SI wish she offered after-hours drop off
Kelly MGreat location and fast !
Yosdan RThere is no after hours drop off.
Alicia SUhaul truck were in bad shape, truck cut off and would not start several time. A one hour and a half move turn into several hours. That truck need to be taken out the uhaul system.
FREDDIE MOther than the fact I had to chase after my equipment because it wasn't where I requested it to be a month ahead of time
Ronald CYour front desk young lady was super sweet and made the experience very easy. The person I spoke with who helped me make it a very easy transaction even though I had kids screaming in the car. :)
Monica CStop changing rental agreements to charge customers excess gas!!!! They are committing theft and fraud!!!! I reached out to get a reimbursement which was ignored by drop off location in Spring Lake, NC!!! Spent an hour on hold to talk to 2 other people to then be told someone else will call me in 72 hours, but 8 days have passed and no phone call!!!!
Renee ENothing...they went beyond helping me
Erik WThe rental was clean but had an electrical issue where the lights quit working in the rain.
Bryce F