Customer Reviews for Midstates Trailer Distributing LLC
(U-Haul Neighborhood Dealer)

197 reviews

105 Main St   Sullivan, WI 53178
(West OF County Road F)

(262) 593-2087

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 8:30 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(262) 593-2087

105 Main St
Sullivan, WI 53178
(West OF County Road F)

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 8:30 am–12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Owners very helpful

mike s 
Rating:
4.0

Make sure to maintain running lights

Kalvin K 
Rating:
5.0

The first had rented from was fantastic and very knowledgeable

Brian M 
Rating:
5.0

Customer did not leave a comment.

steve j 
Rating:
5.0

Customer did not leave a comment.

Tim M 
Rating:
5.0

Customer did not leave a comment.

Michael K 
Rating:
5.0

Customer did not leave a comment.

Robert J 
Rating:
5.0

Customer did not leave a comment.

Kenneth R 
Rating:
4.0

Appreciated the quick service

DIANE W 
Rating:
5.0

Customer did not leave a comment.

Mark M 
Rating:
5.0

Very with it group!! It was easy to rent with no hassle, they did not apply pressure and told me everything I needed to know including insurance! Thank you. I will rent again.

thomas f 
Rating:
5.0

Customer did not leave a comment.

David P 
Rating:
4.0

Customer did not leave a comment.

ken l 
Rating:
5.0

Customer did not leave a comment.

James T 
Rating:
5.0

The rep that checked me at the location truly took the time to show me proper connection and inspected everything. Great representative of U-Haul!

PAUL T 
Rating:
3.0

The automated return process was arduous

Jennifer N 
Rating:
5.0

Customer did not leave a comment.

ed m 
Rating:
4.0

Thank you for seamless event

Robert L 
Rating:
5.0

Customer did not leave a comment.

COLLIN Q 
Rating:
5.0

Customer did not leave a comment.

Christopher G 
Rating:
5.0

Customer did not leave a comment.

Christopher D 
Rating:
5.0

Customer did not leave a comment.

Andrew J 
Rating:
5.0

Friendly and helpful.

Kelly D 
Rating:
5.0

nothing!

Elexys Z 
Rating:
5.0

Customer did not leave a comment.

Christopher D 
Rating:
5.0

Very personable service. Thank you Midstates trailering!!!

Derek S 
Rating:
5.0

Everything went well with no issues. I would leave things as is.

Robert W 
Rating:
5.0

Experience was excellent! Much better than other experiences I’ve had in the past. Thanks!

doug k 
Rating:
3.0

Customer did not leave a comment.

William T 
Rating:
5.0

Customer did not leave a comment.

SEAN F 
Rating:
3.0

The location changed from my expected pickup and I received a late notice of the change. The location was gated and it was a little confusing understanding where to exit.

Joanne H 
Rating:
3.0

Customer did not leave a comment.

Joel Q 
Rating:
5.0

Everything went smoothly. We'll return in the future.

david h 
Rating:
5.0

Was all great

Michael M 
Rating:
5.0

Jason was very helpful. The truck was clean and ready to use and included pads and dolly (at an additional charge) if needed. Truck and equipment in good shape. Easy check in/out.

Laurene G 
Rating:
1.0

This place should not be allowed to rent anymore. It’s a total dump. Literally…

Michael F 
Rating:
5.0

Customer did not leave a comment.

ken l 
Rating:
5.0

Very kind, excellent Customerservice. Would definitely recommend renting from Midstates. If I need a trailer again - will definitely be calling him. I will will refer friends and family.

donna t 
Rating:
5.0

Customer did not leave a comment.

Benjamin G 
Rating:
5.0

Customer did not leave a comment.

Eric R 
Rating:
5.0

Customer did not leave a comment.

sally w 
Rating:
5.0

Customer did not leave a comment.

KEvin B 
Rating:
5.0

The owner of the shop went above and beyond to help me with my unique hauling situation. Highly recommended.

Chris C 
Rating:
5.0

Customer did not leave a comment.

Matt A 
Rating:
1.0

I was on hold trying to complete my rental FOR AN HOUR!!!!!!!!!!!!!! The whole time I was on hold I was also paying movers who were sitting at my house doing NOTHING! Once I finally got someone on the phone I asked to speak with a manager and was hung up on. Luckily the owner of the business where I was renting from came in early and helped me out. This was AN HOUR AND A HALF after I was supposed to already be in my rental and back home. Your online portal is trash and your process for online rentals is the dumbest most a$$ backwards process I've ever dealt with.

Ben S 
Rating:
5.0

Everything too me was good. The service was excellent. Thank you

diane g 
Rating:
5.0

I really pleased with the trailer that I rented, I drove 415 miles with my heavy motorcycle on the top of the trailer , and I had a safe trip on terrible road if so many paholes. The staff both, where I rented and I return, was so nice.

ROGERIO S 
Rating:
5.0

Great, friendly, helpful service!

MICHAEL T 
Rating:
5.0

The service we received in Sullivan was excellent. He did our paperwork immediately and then helped up remove the the trailer from our truck. I will recommend this place to family and friends.

BOB W 
Rating:
5.0

Customer did not leave a comment.

bob o 
Rating:
5.0

Customer did not leave a comment.

Philip C 
Rating:
5.0

Customer did not leave a comment.

JACOB D 
Rating:
5.0

Customer did not leave a comment.

DREW A 
Rating:
1.0

Customer did not leave a comment.

DMITRIY K 
Rating:
5.0

Customer did not leave a comment.

JENNIFER A 
Rating:
5.0

Excellent service. The reservation process was simple and the personnel were excellent in explaining the proper safety and use of the trailer.

PAUL T 
Rating:
4.0

At least was friendly and helpful. Instructions to call first but had to call two separate days to get a response

ANGELITA F 
Rating:
3.0

Super helpful !!! Helped me trouble shoot a blown fuse on my SUV. Thank You. Great service.

Michael C 
Rating:
3.0

Why was the trailer $200 more at this location vs the online price? We had to take it because it was our only option - we went to our original pickup site in Maplewood the day before and arrived just as they were closing and they refused to help us. We were on a deadline and had to take what we could get in Wisconsin the next day. This was all a very disappointing and frustrating experience and added a lot of stress to moving across the country, and as a result I will avoid using Uhaul again in the future.

Mike K 
Rating:
5.0

Customer did not leave a comment.

Scott S 
Rating:
5.0

Perfect experience! I will return .. equipment worked well and very easy pickup and drop off .. the guy was very nice and sure knew everything about trailers…

David C 
Rating:
5.0

Customer did not leave a comment.

KENNETH S 
Rating:
5.0

The customer service was above and beyond. I will return in the future!

Geneva B 
Rating:
5.0

Great team to work with, they had me out the door in no time!!

Daniel D 
Rating:
4.0

Customer did not leave a comment.

VICKI C 
Rating:
5.0

Customer did not leave a comment.

KERRY R 
Rating:
4.0

Customer did not leave a comment.

Dale S 
Rating:
5.0

Fairly easy reservation and check-in online. The trailer and equipment were waiting for me when I arrived. Ten-minute hook-up and was on my way. Dropped it off after hours. Very satisfied with the overall rental experience.

KERRY V 
Rating:
4.0

Very positive experience, only negative was the web site said they open at 8... it was 8:30 when they opened

Steven H 
Rating:
5.0

Great Job,Thank You !

bruce k 
Rating:
5.0

Great Service

Thomas C 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H 
Rating:
5.0

Always a great experience and assistance in everything we need!

Scott B 
Rating:
5.0

Picked up truck after hours using 24/7. It worked but was a little confusing using it for the first time.

Scott S 
Rating:
4.0

Customer did not leave a comment.

James K 
Rating:
5.0

Don't change, great service

joe s 
Rating:
5.0

Nothing

Julie R 
Rating:
5.0

Staff was exceptionally pleasant to deal with.

jim k 
Rating:
4.0

Customer did not leave a comment.

Donald B 
Rating:
5.0

Customer did not leave a comment.

gordon t 
Rating:
5.0

Always a great experience whenever I rent here. I would recommend this location to anyone & everyone.

Scott B 
Rating:
5.0

Customer did not leave a comment.

kerry r 
Rating:
3.0

Customer did not leave a comment.

Brandon S 
Rating:
5.0

one tire was in bad shape, we had to point it out and the attendant fixed it quickly for us. The trailer worked very well otherwise.

greg b 
Rating:
5.0

Great service. Can't think of anything to improve on.

carol b 
Rating:
4.0

Customer did not leave a comment.

Ronald S 
Rating:
4.0

Customer did not leave a comment.

william d 
Rating:
3.0

The truck that I rented was missing when I was driving it like it needed new wires and plugs. It made it there.

jason w 
Rating:
5.0

Customer did not leave a comment.

William N 
Rating:
3.0

Customer did not leave a comment.

Melissa R 
Rating:
3.0

Customer did not leave a comment.

Gregg A 
Rating:
5.0

Always enjoy doing business with U-Haul.

SUNAIR S 
Rating:
5.0

Customer did not leave a comment.

Edward S 
Rating:
5.0

Customer did not leave a comment.

Troy K 
Rating:
4.0

Customer did not leave a comment.

FRANCIS S 
Rating:
1.0

I have been a frequent renter of Uhaul car trailers and dollies. My local dealer is Dean at Oconomowoc Wi Auto sales. In early Oct. Dean scheduled me to pick-up a car hauler in Jefferson GA. They had five haulers on hand. It cost me $286. Dean has no car haulers assigned to his location. He told me trailers accumulate down south this time of year and as an incentive, Uhaul cuts the rate to bring them north??? Uhaul called me on the road and told me I had four days to turn it in. Dean called me after two days and asked if I could return it early for another customer. For this trip the cost of picking up a trailer in NC was again about $286, so I asked for a local trailer. Again Dean had none. I had to pick it up in Sullivan, 35 miles away. I was scheduled to pick it up at 5:30 PM after closing?? I picked it up early, about 1PM. I loaded a VW to drop off in IL.but the left load ramp would not stow. I found it was not the same as the right ramp and the underside ramp structure did not clear the retention latch. I had to lay on the ground under the trailer, hold the latch open with one hand while lifting the ramp with my outstretched leg and with my free hand pull the ramp into stored position. A difficult task in the rain. I had to repeat this proceedure in IL. and NC and WI, all on wet ground.Additionally one of the right tail lights did not function. On the second day at 1PM the Sullivan dealer called me while I was hauling through TN, he needed the trailer at that time for another customer. Obviously short scheduling was not going to work. A half hour later as I was negotiating Interstate changes in Knoxville in the rain I get a call from the Uhaul district rep admonishing me for being late with the trailer and inconveniencing a customer that wanted to take my trailer to New York. He told me Uhaul would charge me another day BUT he wanted the trailer back in Sullivan early, by 10AM for the other customer. He was not concerned that the Sullivan dealer is closed on Sunday and that the trailer required repair. I feel Uhaul is not managing their car haulers to meet customer needs, not maintaining the trailers properly, and not treating return customers like me appropriately. I will look hard at alternatives the next time I rent a trailer.

J R 
Rating:
3.0

They did not have the original 26' foot truck like I had asked for and they did not have an appliance dolly that I had on my order so I had to go to another location to find a dolly. Not very enjoyable

Kyle R 
Rating:
5.0

Customer did not leave a comment.

Jurgen R 
Rating:
5.0

Customer did not leave a comment.

rod w 
Rating:
4.0

Customer did not leave a comment.

MICHELLE H 
No reviews have been submitted for this location.

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