Customer service was good and helpful. Wish all rental trucks had cruise control installed.
CODY P
Customer Reviews for Midwest Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. My return was smooth and fast
David HThe app struggled just a bit with the picture taking process, truck was ok. More specials to help people save money, or mileage packages (where you buy based on estimates) to help in town movers save would be so appreciated. Staff at location was great and very professional.
ANASTASIA SNew guy in training had minor glitches; went well. Thye saw me drive up adn came to lot to unhook me wihtout having to come inside
DOUG HEmployee was rude and seemed upset that I was there even though I called ahead and told them when I was coming in I was told to just return it online
Jeff TNothing at this time
DION TStop setting reservations that are overbooked and have no intention of being fulfilled. Stop paying third-party rental managers who refuse to do their jobs when it's inconvenient for them.
Mitchell MPeople very friend helpful
WILLIAM RI had a fantastic experience at this U-Haul center. The truck I rented was in excellent condition — clean, well-maintained, and filled with gas. The moving dolly and blankets were also clean and neatly packed, which made the process so much easier. The service tech at the front desk was prompt, professional, and made both check-in and check-out quick and hassle-free. I also appreciated that there was plenty of parking space, which was especially important since I was driving a large truck. Overall, everything went smoothly from start to finish, and I’ll definitely be returning here for my future moving needs.
ASHOK NExcellent experience I would definitely go back
KEVIN DReturning the truck took longer than renting it.
PATSY PThis place is huge! Took me about fifteen minutes to find the front door and find an employee. Other than that, great location
LONNIE HEasy and quick drop off! Thank you Terry!
CHRISTY SI can’t say enough good things about Steven and his staff. They were great to work with. I will definitely use them again.
JESSICA SFriendly people and easy access to get in and out.
RON SGreat customer service
JOHN CAbove and beyond, thank you.
GERALD RGuy was nice, but kinda looked like they hated their life…
NATHANAEL JThe Customer Service was great but where to park was just a little confusing at this location.
ROSALINE MTow chain had a bad link, but I noticed later.
Joel MThe employees at the Ace Hardware Store were excellent and very helpful. I put that the equipment was not well maintained because one of the tires on the tow dolley towing my car blew part way through the trip and we required a tire change on the side of a very busy freeway.
DARBY TNothing. Very smooth and great to work with. I've rented from them 3 times the past month and they are very friendly and helpful.
STAN DAnother good experience. Could have better signage to direct drop offs, but very friendly help despite the ridiculously hot and humid temperatures!
Travis AWe technically dropped off after “U-Haul” hours but we were comfortable with the online drop off procedures. We went inside to just let someone know and make sure where to park the trailer since there were an immense about of trucks/trailers on the property. The man inside the store was rude and not friendly at all. He rudely told us where to park it and that we better figure out a solution to block the tires or we would be responsible for the trailer rolling away. We understand taking care of our responsibilities but a helpful and kind customer service experience would be nice. Overall, the trailer was great and worked for what we needed to get the job done.
CHRISTOPHER FThe only problem I had is that the customer service representative that was there at the moment did not refresh the page and we had an issue where he was saying my reservation did not show up, but the manager on that shift fixed everything for me she was excellent
NEISHA OStaff always helpful and friendly!
Karen HWe were there for over an hour trying to pick up a rental. First, I didn't realize I had the wrong date, so I cancelled my reservation. They had one truck left, but couldn't rent it to a "walk-in" since it was the last truck. I immediately reserved it on the UHaul app and stood back in line and then was able to get the truck. Total waste of my time having to get back in line when it was super busy and also having to reserve it on the app. I will not do business with them again. And, if that's a UHaul policy to not rent the last truck to a "walk-in" then shame on UHaul. That's b.s.
Amy RCustomer service was top notch here. The lady at the counter was friendly and had us checked in fast! The app made returning the trailer easy also.
MICHELE ZGreat location and very helpful.
ERIC VThe person I worked with was excellent he walked me though the process and even made a few great suggestions like giving me the option to pick up the trailer later was not something I had even thought to ask for, great tip, super helpful. Maybe Dale. The whole set up was awesome, thanks.
Scott GBetter greeting customers
TELLIS CWhen I first called, it seemed the person on the phone was not overly helpful. But once we were there to pick up, the service was adequate. They could have taken a little more time to explain the return process, especially for an "after hours" return.
SIDNEY GLocation was busy and it wasn’t well marked where to drop the trailer. They were also having trouble with the computer they did the uhaul activity on so there was a long, slow line inside the store. To their credit the person that helped us was friendly and it was a busy weekend.
MICHAEL SDrop off was busy with dozens of trailers and trucks in front and back lot. A designated entry for the parking attendant would have been helpful. They had a couple of guys in the lot, but there were a few entry points into the parking lot, so they were running around. It was busy with at least 4 drop offs while we were there.
RYAN CBetter customer service. Clearly need more staff to cover volume
COREY CFriendly staff! Very helpful.
Elizabeth TThe return check in through the app is a disaster! Instead of $19.95, your app tried to charge me $99.99 for the same van I drove only 7 total miles!!!! Thank goodness the helpful employee was able to correct this problem. Employee 10/10, app 0/10
KELLI OTried to help us with the dolly we never got. Recommend we called Uhaul to get a refund.
Courtney LNothing against THIS location but was disappointed with the UHaul ads/website making me believe the price would be much lower than what we ended up being charged. We were charged almost THREE times what I was led to believe. By the time I was given the final cost, it was too late to look for another moving truck.
DAVID SWe showed up on time to receive the u haul an hour late and was brushed off by the desk attendant multiple times. He ignored our concerns and did not call the person who was late dropping off the u haul until we complained 3 different times.
GINAROSE MDillion was able to get our truck and trailer hooked up and securely even though it was pouring rain!
RAY HI wasn't able to access the key myself, it seemed jammed. Luckily an employee was able to help me. Also the app wouldn't let me take photos of the vehicle at time of pickup. But that obviously isn't the locations fault.
Catherine BAllow the pick up location to do things like rent blankets without renting a truck. (I had to rent a truck in order to pick up blankets because the computer couldn’t handle it otherwise). Allow the pick up location to do minor maintenance. For example the hitch didn’t fit my trailer but I so I had to buy a new one. I should have been able to simply remove the piece that was in the way.
ROBERT RGreat employees here too!!!
CARI CProvide a more reliable informational packet about refilling vehicles with gas
DEYLIN LThe condition of the truck was very poor. Very rundown. Inside was not clean. Torn driver’s side seat. Dirty windshield. Truck should maybe be taken out of service?
Pat MEverything went so smoothly!
ALYSSA GWe gave dropped off several trucks/trailers here and the personnel are always VERY helpful!
JOHNNY L