The staff seemed confused by computers.
James S
Customer Reviews for Midwest Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was quick and easy to rent the truck and the salesman was very nice and helpful. Great service!!!
Darlene RTruck leaks into the cargo area.
JAMES JThe guy with a beard that works there is an arrogant asshole.
Michael WI have rented several times, but always box trucks or trailers. This was my first pickup truck rental and it will not be the last! The process was easy and quick and the truck was exceptional.
CLIVE PThe guy who return my U-Haul was rude and accused me of not filling up with gas when I filled up when I got it and right before I turned it in ! So he charged me 90 additional dollars ! Will never use U-Haul again !
Krystal NPleasant, quick, easy pick up.
Mark VGreat service! Easy peasy.
Mardi LCourteous and professional staff. No concerns.
John CThe staff were great. Very knowledgeable and made the process very easy. Facility was very professional looking and clean.
Dana Cscam
iverson pI don’t know why the tank wasn’t filled at pickup. Seems lazy to me
Victoria SNothing to improve, this team is always efficient and so helpful!!
SKYLAR SThe drop off location was the Ely Feed and Seed Store in Ely MN. The check in went well.
Bob SThis location was amazing! Incredible customer service and great experience
Makenna AMy comment is a reflection on the UHaul rental system and not the drop off location. At arrival, I was initially told that the location had too many units and was not able to take my drop off. After a brief discussion, they did find room on their lot. Why would UHaul allow reservations to move forward with a drop off location that has too many incoming units to park on their lot? It would have been a huge inconvenience had they not taken my drop off and I would have been faced with finding another drop off location in the middle of Kansas. I feel bad for anyone that showed up after me. Completely preventable.
James HExcellent service, explanation of the process and usage, drop off .
Russ GTerry was very patient with me and made sure I was all set to go. Thank you!
Suzanne SBe prepared for the line...
BRITTANY WI did drop off only and again customer relations could be better.
Mike RThe first guy who signed me in was rude guy. I understand it was raining but did not need his attitude. The guy who checked me in was great
chris gI asked for assistance turning in the trailer. I was told to just use the app by the store clerk. The Uhaul representative was apparently off duty even though he was standing at his counter in uniform. A real contradiction of being off duty!
Doug DAll well
Mark SThe folks at Midwest Ace Hardware are awesome. Always a good experience. Great people and great service.
Brend KThey were rude and told my husband that we would not get any money for returning the trailer early and that the other location lied to us about it. They were not nice at all.
Ross LThis is not the location that was confirmed by email, text, and phone call prior to pickup. When we arrived at the pre-arranged location, it was closed.
Ann SAce always does a good job when I drop of kids and equipment to KSU.
Matthew GU-Haul has to get it together. I had to talk to 7 different people in the phone and got 3 different answers. The person who is in charge of Kansas/Missouri scheduling was the least helpful and kind person I talked to. The people In Omaha were fine. But I shouldn’t have to talk to that many people to solve a problem
Eric BDrop off was easy with the extra personnel on hand to help with the high drop off demand
NICHOLAS aLem is just plain awesome
GERLYNNDA FAgain, great all around experience.
Mathew Pvery busy but very help full and efficient
Dave CSeemed like there was a lot that I needed to do on the app the morning I picked up that delayed us almost 20 min. Could have been done ahead of time.
Matthew BDropped off after hours so no personnel. Was charged $1/mile instead of the advertised and listed 0.87/mile charge for extra mileage.
Victoria AThe drop off went fine.
Zachary PStaff was helpful and dedicated to ensuring check out went smooth and all scratches and damage on the truck was marked before leaving.
Gage NAmazing service with absolute clarity
Anil Kgreat job, thank you
JOHN RCustomer focus needs improvement.
Michael FWe rented a truck several months ago because it was going to be a busy weekend in a college town. It cost about $100, which I thought was pretty reasonable. (My only other experience with them was about 50 years ago as a young child my parents rented from U-Haul when we moved across the country!) I am happy that you are still doing well! Your Manhattan, Kansas, store is very well run!
Reagan GMake sure that equipment that was reserved is available at the time & location it was booked!! This location figured out a way to honor my reservation. It took a long time & delayed my pickup & departure time! Appreciate the staff at thi location but U-Haul failed tremendously!!!
steve bGood people
Michael MExcellent place
Todd HThe guy have little bad moose in the morning not very friendly other then that all good
Vincent CThe gentleman that helped us was AWESOME!! I forget his name but he was a veteran and went above and beyond making us feel safe!!!
Thomas Lwait, wait, wait, wait..... I don't have enough hours on my life to stand in line for half an hour only to get to the counter to discover they sent it out already with another customer. at least half an hour. you owe me, not the other way around.
Scott JOutstanding service
CECIL TEverything with this rental was quick and seamless.
Duston BOnly negative thing about this experience was the amount of time it took waiting in line to check the truck in/out. Not sure if there is anything that could have been done differently but that was the only negative part of the experience.
Matthew S