Everything was wonderful. I am a 63 year old single woman and I had never had to experience something like this on my own. Your employees were true blessings throughout this experience. Thank you so much!!CAMELA T.
Trailer Rental & Towing in Manhattan, KS at Midwest Ace Hardware
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Manhattan, KS 66502
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Please check the brakes on this vehicle. Made some strange noise when I applied the brakes. Worked just fine.JAMES N.
It was not their fault but rather UHaul that only allowed 155 miles and I went over because I did not feel comfortable taking the shortest route due to it being a 2 lane highway with drop offs. I feel I should have been allowed the average of the 3 routes plus 15-20 miles for from pick up to drop off.Wanda W.
Clean and friendlyRICHARD H.
Great customer service. ThanksDarwing F.
They didn't have handtrucks or dollies.NORMAN T.
Actually, what made this site rank highly in my view was how they recovered from an error the U-Haul website madeâ€”they did not have my reservation on their records, although my confirmation email clearly said the truck was to be at there store. They took a few moments to find my online record and discovered that even though my record said â€œMidwest Ace, Manhattan, KSâ€, the truck had been reserved at â€œMidwest Ace, Junction City, KSâ€. They called the Junction City store and made arraignments for me to take one of Manhattan's trucks and they would fix it with the Junction City store.JAMES H.
Please ensure that you give the customer the right key to the right truck.RAMONE D.
We were told at the last minute we had to drive an hour each way to pick up our truck rather than the location in our town. The new location was at a hardware store and the employees were slow and complained about having to work for U-HaulCHRISTOPHER W.
They need to have more employees that are familiar with the customer service of uhaulShannon B.
They charged me for two days when I just used it for 8hours...Sunnatulla I.
I was very surprised and disappointed to find the truck did not have cruise control. Would have made the driving experience much safer and more comfortable for highway driving.Craig E.
They are always friendly and helpful. I often will reserve online but then work directly with the staff to come up with the right U-Haul transportation. Everything worksKaren H.
no changes needKALVIN T.
Was charged a $20 "After Hours Service Fee" because I brought the truck back after they closed. Needed my car back before the morning. Tried checking it back in online but your website wasn't operating properly. Honestly, to me that charge makes no sense.WILLIAM P.
Merv was fantastic. Great customer service. Good representative of your organizationDAVID H.
Make sure vehicle is roadworthy including tiresMark S.
I'm giving this a poor because I initially wanted this location and then was told I had to drive 25 miles out of the way to another location. I was at the new location at 9 am like I was supposed to and then I am told there is no truck for me and I had to drive another 25 miles back to where I wanted to pick it up in the first place. I cannot express my disappointment in this. I want to be contacted and talk to someone about some sort of reimbursement for this. My time, gas, and wear and tear on my own truck were set aside by the company and I'm very frustrated about it.Quentin F.
Truck was in good condition and ran fine. Personnel at store were very pleasant and helpful. It was easy getting things done.JOHN R.
Smooth sailing, helped me change the drop off location to save money and was very helpful.Andrew K.
Staff went to check in truck and never came back we waited approximately 15 minutes and then staff gave me a receipt who happened to notice we were still waiting for his returnJEFFREY B.
Was busy at the store to get the uhaul. It was the end of the month and busy time for people to get uhauls. Other than a longer wait time that is it.LANDON C.
The veteran who helped me at check out was amazing. Got me in and out quickly and explained everything in full! Great experience at Mid-West Ace Hardware.CHRISTOPHER J.
The specific worker who "helped" us check our truck out was extremely unprofessional and rude to me. He stated multiple times that I screwed up when everything on my end was normal and I didn't have any issues with uhaul until he got involved. The only reason I even had to work with him was because he failed to report the truck we had reserved stolen so we spent several minutes searching for a truck that wasn't there. He told me my drivers license was expired tomorrow and when I said it actually wasn't he replied and a very angry and raised voice, "ma'am I'm just reading what's on the screen so I don't know what to tell you", he had misread the date we were returning the truck as the expiration date of my ID and I just wanted to correct the small mistake and he caught an attitude and continued to berate me when I asked questions about very important things I would need to know as the customer. When we were leaving he said, "see you tomorrow' and I told him I hoped I didn't have to see him because he was very rude and he responded by yelling full volume, "bye, bye, have a good day". It's also important to note that my friend was there with me the entire time and not once did he speak to her rudely as he did to me and neither me nor her were anything but polite and calm with him. I will never be using Uhaul again after this.DUSTIE S.
The truck was clean and in good condition. The only issue I had was that the gas cap was not on at the time of pickup, so I lost a quarter tank of gas before another driver flagged me down to let me know gas was spilling out.Mark M.