Customer focus needs improvement.
Michael F
Customer Reviews for Midwest Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We rented a truck several months ago because it was going to be a busy weekend in a college town. It cost about $100, which I thought was pretty reasonable. (My only other experience with them was about 50 years ago as a young child my parents rented from U-Haul when we moved across the country!) I am happy that you are still doing well! Your Manhattan, Kansas, store is very well run!
Reagan GMake sure that equipment that was reserved is available at the time & location it was booked!! This location figured out a way to honor my reservation. It took a long time & delayed my pickup & departure time! Appreciate the staff at thi location but U-Haul failed tremendously!!!
steve bGood people
Michael MExcellent place
Todd HThe guy have little bad moose in the morning not very friendly other then that all good
Vincent CThe gentleman that helped us was AWESOME!! I forget his name but he was a veteran and went above and beyond making us feel safe!!!
Thomas Lwait, wait, wait, wait..... I don't have enough hours on my life to stand in line for half an hour only to get to the counter to discover they sent it out already with another customer. at least half an hour. you owe me, not the other way around.
Scott JOutstanding service
CECIL TEverything with this rental was quick and seamless.
Duston BOnly negative thing about this experience was the amount of time it took waiting in line to check the truck in/out. Not sure if there is anything that could have been done differently but that was the only negative part of the experience.
Matthew SThe Ace Hardware in Manhattan Kansas is wonderful. I have not rented from them, just returned trailers there. They are helpful and concise in their needs for my return. I haven't met anyone who was discourteous or unfriendly. I would definitely recommend them to anyone looking to rent or return a UHaul trailer.
Rosemary CI think it was a good location with ample parking space
Isaac BAce hardware in Manhattan is the best. Excellent service and friendly staff. Also good inventory of equipment.
Greg NGreat customer service!
Kaela HChecking for the UHaul was a little slow and toke longer than expected.
Elizabeth WThere were some issues in the beginning, but I give a five star based on how effective U-Haul was at implementing corrective action and the courtesy and professionalism of the representatives on the phone. The Ace associates at the 800 Tuttle Creek location were definitely knew their equipment and were easy to work with.
Andrew DEmployees were knowledgeable and helpful
JOHN PI don't know of anything I would have changed---were nice--had to wait a bit--busy--but that is better than the alternative--slow means economy issues
BOB LThe uhaul 24/7 did not work for me and when I called customer service it was one hour wait. Please debug your platform.
Samee KThey closed at 5:30, we walked in at 5:33 and they still took care of us. Very pleased at how simple the process was. And how friendly the U-Haul representative was.
Troy KFolks at Ace Hardware were so amazing. Efficient and kind I would do all my rentals there. It was recommended to me by a friend and I can see why.
Lisa TThis place was the polar opposite of where I picked the truck up from.
Michael WA painless rental experience. Thank you to all who made this possible.
ceLeste tThey were very helpful and very prompt!!
Rosemary LTrailer hitch coupler was stiff - did not want to fully accept ball. Otherwise fine.
BRENT KTrain the staff. Stood in the line for more than 40 mins without moving forward at all. We realized we could check in on app and skip the line to get the key. Staff said absolutely no go back to the line because he's busy.
Yichen ZHelpful
Augustine PThe whole process was very smooth and user friendly, from the reservation through pick up and return.
Melissa RThis location was very busy and needed additional team members working.
Ashley MAce is the place in Manhattan Kansas for your UHaul needs!
RUSSELL AThey did not explain anything when dropping off, had us standing there for 30 minutes, they should park the truck after checking in customers or didn't explain extra charges that was charged.
Mokgadi MDrop off was great!
Jill PBecause of a particularly busy season, with both the military & college students renting U-hauls for transportation of their goods...my Driver & I had to travel 30 EXTRA miles, round-trip, to fetch our initially alloted 15' U-Haul Truck in Junction City, KS. That was a sudden, bad surprise!
Debrah SIt definitely needs a ramp for better movement
Pherilen BImprove attitude of workers; computers that work
Brian LVery helpful at pickup/check out
Adrian BI would not recommend this location just because my location should have been in Junction City, Kansas not in Manhattan Kansas if there is not equipment available in Junction City I should have been notified in plenty of time that they could’ve got equipment there
Kenneth BThe local location was excellent. Uhaul's inadequate software caused me to wait for twenty minutes to rent a dolly and there were five people stuck in line behind. I will look for alternative rental solutions in the future due to the delay.
RICHARD MThank you!
Suzanne SThe location I finally had to go to was nice and they were kind. But the first location I was directed to was not OPEN, and the U-Haul website said it was open until 8. They no longer take trucks at that location. So I had to go another 20 minutes farther and return the vehicle. More milage more gas and longer time to return home. The problem is not with the pick up and drop off place, the problem is UHAUL its self. And your poor drop-off and pick-up people hear the problems and you don't!
Darcey H