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JAMES M
Customer Reviews for Midwest Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I wasn't able to access the key myself, it seemed jammed. Luckily an employee was able to help me. Also the app wouldn't let me take photos of the vehicle at time of pickup. But that obviously isn't the locations fault.
Catherine BAllow the pick up location to do things like rent blankets without renting a truck. (I had to rent a truck in order to pick up blankets because the computer couldn’t handle it otherwise). Allow the pick up location to do minor maintenance. For example the hitch didn’t fit my trailer but I so I had to buy a new one. I should have been able to simply remove the piece that was in the way.
ROBERT RGreat employees here too!!!
CARI CProvide a more reliable informational packet about refilling vehicles with gas
DEYLIN LThe condition of the truck was very poor. Very rundown. Inside was not clean. Torn driver’s side seat. Dirty windshield. Truck should maybe be taken out of service?
Pat MEverything went so smoothly!
ALYSSA GWe gave dropped off several trucks/trailers here and the personnel are always VERY helpful!
JOHNNY LHigh wait times.
HENRY DWe dropped off after hours so didn’t see personnel but that’s not a survey option.
THOMAS HEquipment was well used, good mechanically but not clean inside the cab!
LINDSAY SVery helpful!
DOLORES CMidwest Ace hardware does a excellent job with UHaul
ERNEST PThe ramp was a little messed up but other than that it was an amazing experience. It drove well too for being a monster. Thank you
NICHOLAS PExcellent customer service!!!
ROBERT CThe brakes seemed to be worn out and took heavy pressure to stop even when the truck was empty.
JOHN BThe assistance provided was helpful, great customer service and they made sure I was ready for a long haul before I left.
SHANNON CN/A
Jaiere AThe whole experience was good
ANDREW FFix the app! I wasn’t able to upload pictures using the app. Not all areas of damage to trailer were marked. Employee watched me take photos of every area of damage, prior to hooking the trailer up.
KEVIN CPickup was easy and efficient.
RHETT BReserved a 26 foot truck several weeks in advance, gave me a 20 foot truck
KENT KExcellent staff
TRACY CGreat staff and solid equipment! Thank you
WILLIAM PThe app doesn’t always work. Very frustrating. Glad the employees can figure out a way around it.
CARRIE PEverything went smoothly
WALTER ALower your prices
JAMES BI am impressed by the professionalism at the hosting store and also I found your uhaul app and rental procedures to be accessible and intuitive.
ROBERT SDrop off location said the box should have been cleaned which I didn’t know returned as I received it. The location want the moving pads told him I didn’t recieve them. He marked as return. I should get refund for blankets
Shane KThe employee that checked me in was very friendly and helpful. Great experience overall.
TODD WIt was good
ERNEST PThe staff at the drop off location made return a breeze, would highly recommend.
BRENDA GThey were courteous and quick to finish my rental process.
Leonard HPrepare for lengthy rental process if there is more than one customer in the store. Also, verifying the condition and photos takes a few minutes for rental and return process. Not horrible, but need to add that time to your day.
BRIAN BThe only problem is that it takes a long time to serve you.
ABEL RWe dropped the trailer off early and did it via online. I was under the impression that we would receive a credit for dropping it off early.
Janna YNothing new doing what your doing my experience was AMAZING.
DELROY CPlease do not double charge my card. Should not have to pay 169 dollars for a 80 charge. Absolutely unnecessary and unacceptable.
SHUKEYLA HAuto transport trailer did NOT meet my needs. It was completely unusable. Vehicle did not fit on it. It was both too narrow and too short. Total waste of my time and money!
MARK GDeadass one of my better experiences with uhual keep it up.
BLAKE LDef not as friendly as the Junction City location
SAMUEL SLem assisted me with pickup and gave clear instructions for drop off. He was thorough and helpful. Thanks Lem!!
PEGGY ABoth people I worked with were extremely professional. Explained how aspects of the rental worked. Performed safety checks to ensure lights on the trailer funxtioned. Will definitely use them again.
KEITH Z