The employee that checked me in was very friendly and helpful. Great experience overall.
TODD W
Customer Reviews for Midwest Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was good
ERNEST PThe staff at the drop off location made return a breeze, would highly recommend.
BRENDA GThey were courteous and quick to finish my rental process.
Leonard HPrepare for lengthy rental process if there is more than one customer in the store. Also, verifying the condition and photos takes a few minutes for rental and return process. Not horrible, but need to add that time to your day.
BRIAN BThe only problem is that it takes a long time to serve you.
ABEL RWe dropped the trailer off early and did it via online. I was under the impression that we would receive a credit for dropping it off early.
Janna YNothing new doing what your doing my experience was AMAZING.
DELROY CPlease do not double charge my card. Should not have to pay 169 dollars for a 80 charge. Absolutely unnecessary and unacceptable.
SHUKEYLA HAuto transport trailer did NOT meet my needs. It was completely unusable. Vehicle did not fit on it. It was both too narrow and too short. Total waste of my time and money!
MARK GDeadass one of my better experiences with uhual keep it up.
BLAKE LDef not as friendly as the Junction City location
SAMUEL SLem assisted me with pickup and gave clear instructions for drop off. He was thorough and helpful. Thanks Lem!!
PEGGY ABoth people I worked with were extremely professional. Explained how aspects of the rental worked. Performed safety checks to ensure lights on the trailer funxtioned. Will definitely use them again.
KEITH ZGood work!!
Donald HThe support was excellent. Had no problem with equipment. Made my experience very pleasant.
NORMAN NThey are a very good location to rent or return Uhaul equipment
DONALD PStaff was very helpful in assisting with my pick up
MICHAEL SThe older man who helped us was so great! I truly appreciate his services and support!
Gwyneth WThe check in to get the reserved u haul seems very cumbersome and slow! Over all we love to do business with the folks at Ace. I left my glasses in the van and a worker had already snagged them that next day ;)
SUSAN CThe old dude that handled everything was rude and slow, but he's an outlier. Usually this place has top notch customer service.
AARON TThe truck worked great and the staff was extremely helpful.
MICHAEL OI was not made aware of mandatory charges until I went to pick up the truck. It was completely dirty inside with spilled drinks, tissues, trash, receipts, food crumbs and old chewed gum stuck to the door. The back had wood chips, dirt, paper and styrofoam all inside of it. I arrived about at minimum 30 minutes before they closed but they told me they couldn’t help me return my truck due to them being closed and I had to do it online which took so long. And I arrived about 3 hours early to return it before the scheduled time as well as put in more gas than needed to compensate going over the miles I anticipated to drive and still had to pay extra for the miles used regardless of turning it in early or gas.
Alayna PEverything went great
JORDAN HSeats are very uncomfortable having to sit straight up the whole time. My feet have never swelled up but because of the position I had to sit in for 10 hours, both of my feet were swollen when I arrived at my destination.
CINDY RBeen to this location many times and have always had a great experience. Very friendly people and also very helpful.
NICHOLAS WThey advertise $19.95 per day. FINE PRINT - $1.19 per mile, $15 insurance $7 charge. I arrived at the facility one minute late after putting more gas in that I was required to and by the time I was checked in, 7 minutes over time. They charged me for another day. $19.95 cost me $100.
RODNEY RNo suggestion.
ALAN ANothing! Great customer service!
NANETTE SFriendly staff & truck was ready to go!
NANETTE SSteven was so helpful and walking me through everything. He went above and beyond and so helpful, he even helped me understand the app. You can't find amazing customer service like that, very impressed with him and thankful for a smooth experience.
Traci LTook a few minutes for someone to assist me, but when he did, he was friendly and helpful.
MICHAEL CI went to pick up truck and trailer that I made a reservation for. When I went to pick up they told me I didn’t have one. Then they didn’t latch the car trailer hitch on to the uhaul. Called us as we had already left and they trailer had already popped of and the chains caught it. Had to put it back on was driving across the country. Set us back and called to complain was told a claim had been put in with uhaul and that I’d get a call back it’s been 2 weeks and nothing. Would not recommend uhaul at all at this point. Spent enough money to have gotten shit service. Sucks
KELCEY FThere was no personnel, dropped during closed times. But location was clean, well lit, and very organized
Jeffrey JI had trouble starting vehicle after steering wheel got lock. Service Tech came and corrected the problem.
CONNI SCourteous staff and friendly. Gotin an out pretty quickly.
MARGARET HLen did a great job for us. He was very organized, knowledgeable, and pleasant to work with.
JAY JFast and friendly both picking up and dropping off at Ace. At drop off the same person checked me in and even helped get a few things in my car.
DARCY RToo many fees. I was quoted $35 and drove a total of 3 miles and the end cost was $65.
JOSEPH CGreat customer service!
Julie GThe staff that assisted me with transaction was very professional and kind. It made me feel very comfortable. I will definitely do business here again for sure. Thank you
CASEY PStaff are so friendly and helpful. I highly recommend renting from this location.
CHAD S