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KENDALL K
Customer Reviews for Midwest Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person I worked with was excellent he walked me though the process and even made a few great suggestions like giving me the option to pick up the trailer later was not something I had even thought to ask for, great tip, super helpful. Maybe Dale. The whole set up was awesome, thanks.
Scott GBetter greeting customers
TELLIS CWhen I first called, it seemed the person on the phone was not overly helpful. But once we were there to pick up, the service was adequate. They could have taken a little more time to explain the return process, especially for an "after hours" return.
SIDNEY GLocation was busy and it wasn’t well marked where to drop the trailer. They were also having trouble with the computer they did the uhaul activity on so there was a long, slow line inside the store. To their credit the person that helped us was friendly and it was a busy weekend.
MICHAEL SDrop off was busy with dozens of trailers and trucks in front and back lot. A designated entry for the parking attendant would have been helpful. They had a couple of guys in the lot, but there were a few entry points into the parking lot, so they were running around. It was busy with at least 4 drop offs while we were there.
RYAN CBetter customer service. Clearly need more staff to cover volume
COREY CFriendly staff! Very helpful.
Elizabeth TThe return check in through the app is a disaster! Instead of $19.95, your app tried to charge me $99.99 for the same van I drove only 7 total miles!!!! Thank goodness the helpful employee was able to correct this problem. Employee 10/10, app 0/10
KELLI OTried to help us with the dolly we never got. Recommend we called Uhaul to get a refund.
Courtney LNothing against THIS location but was disappointed with the UHaul ads/website making me believe the price would be much lower than what we ended up being charged. We were charged almost THREE times what I was led to believe. By the time I was given the final cost, it was too late to look for another moving truck.
DAVID SWe showed up on time to receive the u haul an hour late and was brushed off by the desk attendant multiple times. He ignored our concerns and did not call the person who was late dropping off the u haul until we complained 3 different times.
GINAROSE MDillion was able to get our truck and trailer hooked up and securely even though it was pouring rain!
RAY HI wasn't able to access the key myself, it seemed jammed. Luckily an employee was able to help me. Also the app wouldn't let me take photos of the vehicle at time of pickup. But that obviously isn't the locations fault.
Catherine BAllow the pick up location to do things like rent blankets without renting a truck. (I had to rent a truck in order to pick up blankets because the computer couldn’t handle it otherwise). Allow the pick up location to do minor maintenance. For example the hitch didn’t fit my trailer but I so I had to buy a new one. I should have been able to simply remove the piece that was in the way.
ROBERT RGreat employees here too!!!
CARI CProvide a more reliable informational packet about refilling vehicles with gas
DEYLIN LThe condition of the truck was very poor. Very rundown. Inside was not clean. Torn driver’s side seat. Dirty windshield. Truck should maybe be taken out of service?
Pat MEverything went so smoothly!
ALYSSA GWe gave dropped off several trucks/trailers here and the personnel are always VERY helpful!
JOHNNY LHigh wait times.
HENRY DWe dropped off after hours so didn’t see personnel but that’s not a survey option.
THOMAS HEquipment was well used, good mechanically but not clean inside the cab!
LINDSAY SVery helpful!
DOLORES CMidwest Ace hardware does a excellent job with UHaul
ERNEST PThe ramp was a little messed up but other than that it was an amazing experience. It drove well too for being a monster. Thank you
NICHOLAS PExcellent customer service!!!
ROBERT CThe brakes seemed to be worn out and took heavy pressure to stop even when the truck was empty.
JOHN BThe assistance provided was helpful, great customer service and they made sure I was ready for a long haul before I left.
SHANNON CN/A
Jaiere AThe whole experience was good
ANDREW FFix the app! I wasn’t able to upload pictures using the app. Not all areas of damage to trailer were marked. Employee watched me take photos of every area of damage, prior to hooking the trailer up.
KEVIN CPickup was easy and efficient.
RHETT BReserved a 26 foot truck several weeks in advance, gave me a 20 foot truck
KENT KExcellent staff
TRACY CGreat staff and solid equipment! Thank you
WILLIAM PThe app doesn’t always work. Very frustrating. Glad the employees can figure out a way around it.
CARRIE PEverything went smoothly
WALTER ALower your prices
JAMES BI am impressed by the professionalism at the hosting store and also I found your uhaul app and rental procedures to be accessible and intuitive.
ROBERT SDrop off location said the box should have been cleaned which I didn’t know returned as I received it. The location want the moving pads told him I didn’t recieve them. He marked as return. I should get refund for blankets
Shane KThe employee that checked me in was very friendly and helpful. Great experience overall.
TODD WIt was good
ERNEST PThe staff at the drop off location made return a breeze, would highly recommend.
BRENDA G