Customer did not leave a comment.
JAMES S
Customer Reviews for Midwest Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The whole experience was good
ANDREW FFix the app! I wasn’t able to upload pictures using the app. Not all areas of damage to trailer were marked. Employee watched me take photos of every area of damage, prior to hooking the trailer up.
KEVIN CPickup was easy and efficient.
RHETT BReserved a 26 foot truck several weeks in advance, gave me a 20 foot truck
KENT KExcellent staff
TRACY CGreat staff and solid equipment! Thank you
WILLIAM PThe app doesn’t always work. Very frustrating. Glad the employees can figure out a way around it.
CARRIE PEverything went smoothly
WALTER ALower your prices
JAMES BI am impressed by the professionalism at the hosting store and also I found your uhaul app and rental procedures to be accessible and intuitive.
ROBERT SDrop off location said the box should have been cleaned which I didn’t know returned as I received it. The location want the moving pads told him I didn’t recieve them. He marked as return. I should get refund for blankets
Shane KThe employee that checked me in was very friendly and helpful. Great experience overall.
TODD WIt was good
ERNEST PThe staff at the drop off location made return a breeze, would highly recommend.
BRENDA GThey were courteous and quick to finish my rental process.
Leonard HPrepare for lengthy rental process if there is more than one customer in the store. Also, verifying the condition and photos takes a few minutes for rental and return process. Not horrible, but need to add that time to your day.
BRIAN BThe only problem is that it takes a long time to serve you.
ABEL RWe dropped the trailer off early and did it via online. I was under the impression that we would receive a credit for dropping it off early.
Janna YNothing new doing what your doing my experience was AMAZING.
DELROY CPlease do not double charge my card. Should not have to pay 169 dollars for a 80 charge. Absolutely unnecessary and unacceptable.
SHUKEYLA HAuto transport trailer did NOT meet my needs. It was completely unusable. Vehicle did not fit on it. It was both too narrow and too short. Total waste of my time and money!
MARK GDeadass one of my better experiences with uhual keep it up.
BLAKE LDef not as friendly as the Junction City location
SAMUEL SLem assisted me with pickup and gave clear instructions for drop off. He was thorough and helpful. Thanks Lem!!
PEGGY ABoth people I worked with were extremely professional. Explained how aspects of the rental worked. Performed safety checks to ensure lights on the trailer funxtioned. Will definitely use them again.
KEITH ZGood work!!
Donald HThe support was excellent. Had no problem with equipment. Made my experience very pleasant.
NORMAN NThey are a very good location to rent or return Uhaul equipment
DONALD PStaff was very helpful in assisting with my pick up
MICHAEL SThe older man who helped us was so great! I truly appreciate his services and support!
Gwyneth WThe check in to get the reserved u haul seems very cumbersome and slow! Over all we love to do business with the folks at Ace. I left my glasses in the van and a worker had already snagged them that next day ;)
SUSAN CThe old dude that handled everything was rude and slow, but he's an outlier. Usually this place has top notch customer service.
AARON TThe truck worked great and the staff was extremely helpful.
MICHAEL OI was not made aware of mandatory charges until I went to pick up the truck. It was completely dirty inside with spilled drinks, tissues, trash, receipts, food crumbs and old chewed gum stuck to the door. The back had wood chips, dirt, paper and styrofoam all inside of it. I arrived about at minimum 30 minutes before they closed but they told me they couldn’t help me return my truck due to them being closed and I had to do it online which took so long. And I arrived about 3 hours early to return it before the scheduled time as well as put in more gas than needed to compensate going over the miles I anticipated to drive and still had to pay extra for the miles used regardless of turning it in early or gas.
Alayna PEverything went great
JORDAN HSeats are very uncomfortable having to sit straight up the whole time. My feet have never swelled up but because of the position I had to sit in for 10 hours, both of my feet were swollen when I arrived at my destination.
CINDY RBeen to this location many times and have always had a great experience. Very friendly people and also very helpful.
NICHOLAS WThey advertise $19.95 per day. FINE PRINT - $1.19 per mile, $15 insurance $7 charge. I arrived at the facility one minute late after putting more gas in that I was required to and by the time I was checked in, 7 minutes over time. They charged me for another day. $19.95 cost me $100.
RODNEY RNo suggestion.
ALAN ANothing! Great customer service!
NANETTE SFriendly staff & truck was ready to go!
NANETTE SSteven was so helpful and walking me through everything. He went above and beyond and so helpful, he even helped me understand the app. You can't find amazing customer service like that, very impressed with him and thankful for a smooth experience.
Traci L