Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Equipment was well used, good mechanically but not clean inside the cab!
LINDSAY S
Rating:
5.0
Very helpful!
DOLORES C
Rating:
5.0
Customer did not leave a comment.
KIRK R
Rating:
4.0
Customer did not leave a comment.
Richard C
Rating:
5.0
Midwest Ace hardware does a excellent job with UHaul
ERNEST P
Rating:
5.0
Customer did not leave a comment.
STEVEN B
Rating:
5.0
The ramp was a little messed up but other than that it was an amazing experience. It drove well too for being a monster. Thank you
NICHOLAS P
Rating:
5.0
Excellent customer service!!!
ROBERT C
Rating:
5.0
Customer did not leave a comment.
CHIP M
Rating:
4.0
The brakes seemed to be worn out and took heavy pressure to stop even when the truck was empty.
JOHN B
Rating:
2.0
Customer did not leave a comment.
SCOTT K
Rating:
5.0
Customer did not leave a comment.
TRACI R
Rating:
5.0
The assistance provided was helpful, great customer service and they made sure I was ready for a long haul before I left.
SHANNON C
Rating:
5.0
Customer did not leave a comment.
STEPHEN S
Rating:
5.0
N/A
Jaiere A
Rating:
5.0
Customer did not leave a comment.
BRIAN L
Rating:
5.0
Customer did not leave a comment.
JAMES S
Rating:
5.0
The whole experience was good
ANDREW F
Rating:
4.0
Customer did not leave a comment.
SERGEI R
Rating:
5.0
Customer did not leave a comment.
RICARDO A
Rating:
5.0
Customer did not leave a comment.
Brian S
Rating:
4.0
Fix the app! I wasn’t able to upload pictures using the app. Not all areas of damage to trailer were marked. Employee watched me take photos of every area of damage, prior to hooking the trailer up.
KEVIN C
Rating:
5.0
Pickup was easy and efficient.
RHETT B
Rating:
5.0
Customer did not leave a comment.
CHANHEE R
Rating:
1.0
Reserved a 26 foot truck several weeks in advance, gave me a 20 foot truck
KENT K
Rating:
5.0
Excellent staff
TRACY C
Rating:
5.0
Customer did not leave a comment.
Janea L
Rating:
5.0
Great staff and solid equipment! Thank you
WILLIAM P
Rating:
5.0
Customer did not leave a comment.
KELLY K
Rating:
5.0
The app doesn’t always work. Very frustrating. Glad the employees can figure out a way around it.
CARRIE P
Rating:
5.0
Everything went smoothly
WALTER A
Rating:
5.0
Customer did not leave a comment.
guy m
Rating:
5.0
Lower your prices
JAMES B
Rating:
5.0
I am impressed by the professionalism at the hosting store and also I found your uhaul app and rental procedures to be accessible and intuitive.
ROBERT S
Rating:
5.0
Customer did not leave a comment.
RONALD S
Rating:
5.0
Drop off location said the box should have been cleaned which I didn’t know returned as I received it. The location want the moving pads told him I didn’t recieve them. He marked as return.
I should get refund for blankets
Shane K
Rating:
5.0
Customer did not leave a comment.
ROSALINDA L
Rating:
5.0
Customer did not leave a comment.
Chrysann P
Rating:
5.0
The employee that checked me in was very friendly and helpful. Great experience overall.
TODD W
Rating:
5.0
Customer did not leave a comment.
LAWRENCE B
Rating:
5.0
Customer did not leave a comment.
Matthew R
Rating:
5.0
It was good
ERNEST P
Rating:
5.0
The staff at the drop off location made return a breeze, would highly recommend.
BRENDA G
Rating:
4.0
Customer did not leave a comment.
Stuart D
Rating:
5.0
Customer did not leave a comment.
KEVIN H
Rating:
4.0
Customer did not leave a comment.
JOHNNY L
Rating:
4.0
Customer did not leave a comment.
Thomas W
Rating:
4.0
Customer did not leave a comment.
BRYCE W
Rating:
5.0
They were courteous and quick to finish my rental process.
Leonard H
Rating:
5.0
Customer did not leave a comment.
TERESA B
Rating:
4.0
Prepare for lengthy rental process if there is more than one customer in the store. Also, verifying the condition and photos takes a few minutes for rental and return process. Not horrible, but need to add that time to your day.
BRIAN B
Rating:
5.0
Customer did not leave a comment.
JOHN G
Rating:
4.0
Customer did not leave a comment.
KARL B
Rating:
5.0
Customer did not leave a comment.
LORETTA D
Rating:
2.0
Customer did not leave a comment.
DAVID T
Rating:
4.0
Customer did not leave a comment.
GUY M
Rating:
5.0
Customer did not leave a comment.
DAN C
Rating:
5.0
Customer did not leave a comment.
JACOB S
Rating:
5.0
The only problem is that it takes a long time to serve you.
ABEL R
Rating:
4.0
We dropped the trailer off early and did it via online. I was under the impression that we would receive a credit for dropping it off early.
Janna Y
Rating:
5.0
Customer did not leave a comment.
PHILLIP K
Rating:
5.0
Customer did not leave a comment.
Angela R
Rating:
4.0
Nothing new doing what your doing my experience was AMAZING.
DELROY C
Rating:
5.0
Customer did not leave a comment.
Brian M
Rating:
4.0
Please do not double charge my card. Should not have to pay 169 dollars for a 80 charge. Absolutely unnecessary and unacceptable.
SHUKEYLA H
Rating:
5.0
Customer did not leave a comment.
CARSON W
Rating:
4.0
Customer did not leave a comment.
MICHAEL S
Rating:
5.0
Customer did not leave a comment.
MANGALA A
Rating:
3.0
Auto transport trailer did NOT meet my needs.
It was completely unusable.
Vehicle did not fit on it. It was both too narrow and too short.
Total waste of my time and money!
MARK G
Rating:
5.0
Customer did not leave a comment.
REBECCA G
Rating:
5.0
Deadass one of my better experiences with uhual keep it up.
BLAKE L
Rating:
5.0
Customer did not leave a comment.
CECILIA V
Rating:
3.0
Def not as friendly as the Junction City location
SAMUEL S
Rating:
5.0
Lem assisted me with pickup and gave clear instructions for drop off. He was thorough and helpful. Thanks Lem!!
PEGGY A
Rating:
5.0
Customer did not leave a comment.
SEAN W
Rating:
3.0
Customer did not leave a comment.
Michael E
Rating:
4.0
Customer did not leave a comment.
Tyler M
Rating:
5.0
Customer did not leave a comment.
Clarence J
Rating:
5.0
Both people I worked with were extremely professional. Explained how aspects of the rental worked. Performed safety checks to ensure lights on the trailer funxtioned. Will definitely use them again.
KEITH Z
Rating:
5.0
Customer did not leave a comment.
KAREN H
Rating:
3.0
Customer did not leave a comment.
Donald S
Rating:
5.0
Good work!!
Donald H
Rating:
5.0
The support was excellent. Had no problem with equipment. Made my experience very pleasant.
NORMAN N
Rating:
5.0
Customer did not leave a comment.
JOHN H
Rating:
3.0
Customer did not leave a comment.
RALPH S
Rating:
5.0
Customer did not leave a comment.
Antony B
Rating:
5.0
They are a very good location to rent or return Uhaul equipment
DONALD P
Rating:
4.0
Staff was very helpful in assisting with my pick up
MICHAEL S
Rating:
5.0
The older man who helped us was so great! I truly appreciate his services and support!
Gwyneth W
Rating:
5.0
Customer did not leave a comment.
BRIAN D
Rating:
4.0
The check in to get the reserved u haul seems very cumbersome and slow! Over all we love to do business with the folks at Ace.
I left my glasses in the van and a worker had already snagged them that next day ;)
SUSAN C
Rating:
5.0
Customer did not leave a comment.
TERRIE P
Rating:
5.0
Customer did not leave a comment.
ROBERT F
Rating:
4.0
The old dude that handled everything was rude and slow, but he's an outlier. Usually this place has top notch customer service.
AARON T
Rating:
4.0
The truck worked great and the staff was extremely helpful.