Amazing service. The gentleman that served us on Sept 5th, 2026 was friendly, professional and pleasant. He made the whole process of renting a truck so effortless and smooth. I wouldn’t hesitate to recommend him to anyone who it's looking to rent a U-Haul vehicle at his location.
Neil G
Customer Reviews for Mikes Convenience Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was supposed to drop my vehicle off at EXO convenience in Delta BC. They would not take the truck, would not let me park there because the landlord didn't want the trucks there. (What they told me) And, I was trying to return my truck early, so he would have had exactly 2 trucks to deal with (because mine wasn't scheduled to be returned until 7 am the next morning). The EXO person was vaguely unhelpful because he said there were other locations where I could take it. I went to one nearby (using the app to locate) and was told basically the same thing, but the woman in that location found me a third option, Mike's. At this time (6:30 pm) a lot of the locations near me were closing or already closed and I was getting upset. The gentleman at Mike's gave me the number to call (I had it, but good - he had it posted) and explained that he didn't want to get offside with Uhaul because he was not an authorized dropoff site, and he could not see my order on the system (because EXO, oh, you get it). He explained that if I called I could get my contract altered so I could drop it off with them. That happened and I used the app to "drop off my" truck, Worked like a charm. The person on the phone was supremely helpful as was your dealer at Mike's. One quick comment about EXO and the other one not Mike's: EXO was a terrible location, dingy and weird. Bad vibe. The other one was a lot better, but you need to empower your agents to help your customers out. The EXO guy could have picked up the phone, called Mike's convenience and arranged this dropoff for me. I was not spared all the anxiety and stress - BUT - the phone person turned it around and the bulk of the credit goes to the agent at Mike's. He was fantastic. And the MIke's location is clean and awesome. I bought $50 worth of 649 tickets off him just to thank him. There you go. I never fill these things out.
Gary BKeep the $19.99 24hour rate no matter what is missaid by another person. Other than that everything was fine.
Shawn BVery good sarvis and overhall very good
Jagan nCLEAN THE VEHICLES!!! I found someones underpants by driver's seat!!!
Aleksandar SVehicle was cleaner than I expected, store was busy but service was great and helpful.
Dakota ROwner is helpful and coordinated for quick delivery and return of vehicle.
Navneet KThanks bro :)
Shivakumar JThe uhaul didn’t have any coolant, it was making noise The road side assistance made me wait 3 hours just to get it resolved Not even compensated for the inconvenience Just had to keep on calling other agents and still no resolution
Kavan Ji have receipt of $37.35 but they charge $47.23 without any notification. Now i need to go over there to find out the reason which will kill my time and money to travel. So it is very disappointed.
BAHADUR SI rented a U-Haul truck, but unfortunately, after loading my stuff, I couldn't start the truck. It seemed like the battery was discharged, and I was stuck on the road at night, feeling completely lost. Fortunately, a mechanic friend of mine was able to help me start the truck, and that was a huge relief. The next morning, I had to take the day off from work because I needed to unload my furniture and return the truck, as I had promised. However, the same issue occurred: the battery was dead again, and I couldn’t start the truck. I called the person from whom I rented the truck, and he was really nice and tried his best to help me stay calm. After several attempts, I managed to start the truck. I drove to my destination, but once again, the truck wouldn’t start. I called U-Haul’s customer service, and the representative transferred me to roadside assistance. Unfortunately, the call got disconnected. I tried calling back several times, but the "press 2" option wouldn't work, and after 10-15 attempts, I gave up. Thankfully, a local person helped me get the truck started again. I kept the truck running for the rest of the day, but overall, this was a very bad experience for me. I'm not a truck driver, and I wasn't prepared to handle a situation like this. It was stressful and inconvenient, and I hope U-Haul can address these battery issues to avoid others going through the same trouble.
SANJEEV KThere is nothing to improve on. The service we received was amazing. Everyone in the service industry should be as good as the people at Mike’s convenience store. I wouldn’t hesitate to use that location and will absolutely recommend it to others.
Karen ANothing but this location has a medium size van and I was looking for a large truck but no option at that time. If it shows online that which location has which vehicle then it would be great.
SAURABH SNothing all good
DAVID JThe key drop off box required a code and therefore we had issues returning our truck after 9pm. Additionally the customer service office was done work for the day so it was difficult to get ahold of someone to help return our truck
Benjamin SGeneral cleanliness of equipment interior. Please make sure of fluid levels ( oil, transmission, brake fluid etc) in the vehicles as that can be a potential hazard.
WHEYLIN GThanks
Satinder PI don' t like the experince as i can't get the utility troly which
Mandeep sGood
Jagan NI have an account, and had completed all the reservation info, including my DL info (which is in my account), and my payment info (which I had input during the reservation process). Then I get to the pickup location, and your "touchless pickup" using your website did not work, completely useless. I had to go inside; they had my reservation, but then I had to complete literally everything again, including entering my DL and my credit card info - and then they required a second person's identify and contact info for verification??? Wth. It took nearly half an hour to pick up the vehicle. Return was better; but I only went 20km, and it took over 8 litres to fill the tank! So clearly it was NOT full when I picked it up, no van uses that much gas - so it cost me much more than it should have. Frankly, it should not have taken more than 2 litres, so I ended up paying more than $9 more to rent than I should have. I'll never rent from this location again. That being said, the attendant at the store was kind, and patient, and worked through it. This was not his fault; this is all completely on UHaul, your process used to be efficient, but now it is crap. I'll look elsewhere to rent next time.
Bernard MImprove on your customer service with third party dealers. More training for these dealers, improve on ethics and integrity. Would not recommend anyone for this location.
Sanjesh KI had a great experience.
Tejwant DVery knowledgeable and helpful. Will recommend!
Jorge S-went to fill up gas but the gas gauge of the van doesnt work and end up filling more than what we have used. -used van without any signage of u-haul -paid more than the kilometer we travelled
ERNESTO JGreat person, great location & would recommend again
Parminder SPick up location was great, very good customer service. U haul sent me 2 pick up locations so that wasn’t good.
WILLIAM APrefect clean service I recommend my friend to go there much appreciate and the guy works in mikes convenience store helpful person appreciate
ABDUL WLove their service! Very helpful!
NIVATI BAmazing manager person. Great customer experience. Must recommend
Nachiketa RWonderful service! Very friendly!
BALRAM BBooked for 24hr and returned the truck after 8hr early morning, but they did not check the key in the box and charge me for 2 days rental and and coverage insurance. Also i cleaned the uhaul but they still charged me 15$ cleaning fee. Ended up paying close to 60$ extra. Complete RIP-OFF
Maninder KI used this location second time and it is my favorite location. Ravi is the best.
gurbachan sHighly recommend. Ravi is very supportive and helped me for my last minute booking of van. Appreciate service.
gurbachan sReally good customer service and super friendly... Thanks for help guys
Alveen VExcellent customer service
VISHALKUMAR PThe gentleman dealt with us was humble, welcoming honest and professional. We will like to come back for any of our future need and will definitely recommend incase someone ask for.
JASPREET SVery professional, efficient and helpful! , great service!
Opinder KService was great and staff was excellent. Thank you
HARMEET SExcellent customer service. Car was ready and clean, they did all the paperwork. Very smooth process. It made my move more enjoyable! Definitely recommended!
Michal SThe owner was super helpful, I would definitely come back to this location.
DARREN Wnice dealing.
naresh kFriendly and nice service!
xiaoyun wGreat customer service. Very professional. Will definitely get their service in future.
KALVINDER SWe particularly appreciated Mike's willingness to lend us a dolly on very short notice after the Nordel UHaul location failed to respect our reservation.
GEORGE AGreat service and extremely helpful
IAN MGreat customer service. The guy was very helpful at the store.
BALJINDER KI told the man I was going to the disposal however there was no food involved however he smelled something. He did not give me a price and the truck up front was filthy when I got in it I didn’t say anything because he said there was no others I’m very disappointed I hope he doesn’t add much on. Also I can’t read the email you sent it says it’s a scam.
GAIL AMr Ravi Patel the owner of the store is amazingly helpful and cordial. He always is ready to anticipate and assist to help. He also listens to customer needs and guides to the best. Very sweet and honest both professionally and as a person.
VARUN KOur ever reliable Uhaul dealer in the area. The exceptional customer service and assistance make them our go to place . More Power to Mike’s Convenience store!
Jude DThe owner was not there He told me his employe couldn’t do any paperwork He told me it was because of a computer “ Glitch”. I didn’t believe him. That was over the phone. He wasn’t there
Michael HThey were professional and offered any help needed
BRENDA DEverything is fine Thanks
Gursimran KFriendly staff there
HARNINDER SThis has been my go to store for my uhaul service needs. It has been tough for the family moving 4x within 5 months due to delayed completion of the house we’ve purchased. However the exceptional assistance and service that we’ve gotten dealing with this store ( literally on every visit )has made our transition/move smoother . So Grateful with that ! I’ll surely be reserving my next uhaul truck need soon!
Jude DVery helpful and kind couple!!!!!! Best service excellent experience there !!!
VINEET KLast minute customer service is absolute awesome fast clean simple helping for all your needs I've been treated well at this location Was in need for truck move my belongs store owner's helped me all on a budget will come back for sure and for there Ben & Jerry's 🍦:)
Amir sno need to improve this is the best uhaul service i have ever get
Pawandeep SStaff is very friendly and helpful
davinder vEverthing was great
JEAN PJust continue t the great service you do for your customers , and community in general. All the best in the coming year. Im a satisfied (repeat) customer
Jude DI find the best costumer service at this u-haul location than all others
Onkar KVery helpful and accommodating owner. He saved me some money by extending my rental time, and then would not even accept a tip!
Inderjit J