Customer Reviews for Mikes Drive Thru
(U-Haul Neighborhood Dealer)

569 reviews

6505 Fondren Rd   Houston, TX 77036

(713) 772-5547

Hours

  • Mon–Thur
    9 am–5 pm
  • Friday
    Closed
  • Sat–Sun
    9 am–5 pm

Services at this Location:

Contact Us

(713) 772-5547

6505 Fondren Rd
Houston, TX 77036

Services at this Location:

Hours

  • Mon–Thur
    9 am–5 pm
  • Friday
    Closed
  • Sat–Sun
    9 am–5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service at this location The lady at the front made it quick and easy

DEVIN L. 
Rating:
1.0

Make sure the Trucks are in good working condition

Roque R. 
Rating:
5.0

Customer did not leave a comment.

roderick A. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
5.0

Customer did not leave a comment.

luis A. 
Rating:
5.0

Good

jose C. 
Rating:
5.0

Customer did not leave a comment.

MARVIN C. 
Rating:
5.0

Customer did not leave a comment.

Yaima B. 
Rating:
3.0

The trailer was due back on the 31st. I returned it on the 30th and he said he would send an email but I did not receive one. On Nov 1st I received a call from uhaul asking if I had returned. The order had not been closed out.

Carolyn C. 
Rating:
5.0

Customer did not leave a comment.

JEANNIE N. 
Rating:
3.0

Customer did not leave a comment.

Jen D. 
Rating:
5.0

Excellent service. Very professional! Thank you

Patricia O. 
Rating:
5.0

Customer did not leave a comment.

MAHEBO D. 
Rating:
3.0

The address in the order form and the text message sent to the driver vary, that resulted to the one hour delay of the hauling.

collins O. 
Rating:
5.0

Customer did not leave a comment.

pai C. 
Rating:
4.0

We had a good experience at this location.

MubashirAli M. 
Rating:
5.0

Customer did not leave a comment.

jose H. 
Rating:
5.0

Customer experience was amazing! It was my first rental, easier and clear how to do everything. They speak Spanish and that is a plus.

daniel A. 
Rating:
5.0

Customer did not leave a comment.

Arguelles H. 
Rating:
5.0

Todo bien

lizardo D. 
Rating:
2.0

Todo bien

lizardo D. 
Rating:
4.0

Ensure times open are the same online as on web.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

taquila A. 
Rating:
5.0

Very friendly, helpful people. Would use them again

Michael M. 
Rating:
4.0

My service experiences were excellent, the way I like it... in & out, no time delay! I can't ask for more.

Rafael R. 
Rating:
5.0

Always easy and friendly service

Kelly K. 
Rating:
5.0

Mike, Joe , & Connie are AWESOME! They go the extra mile to make your "ADVENTURE in Moving" a smooth transaction are always there to help in any way they can. Thankyou to you all! I have been to this location several times. It feels like family! Will be there again soon!

Luella C. 
Rating:
4.0

The staff were very friendly and helpful however I did not receive the furniture pads requested in my order.

Lilly K. 
Rating:
5.0

Customer did not leave a comment.

ELVIS R. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
1.0

Upon arrival, the staff had already rented out my reserved vehicle and the furniture dolly. I had to take a larger, more expensive truck and wait an additional twenty minutes for a different customer to return the furniture dolly before I could leave.

Quinn L. 
Rating:
5.0

Customer did not leave a comment.

williams B. 
Rating:
1.0

Better communication among employees. I was charged for six days rental when I only rented the truck for two days and turned it in on time. Then, the field manager refused to acknowledge their mistake. I was forced to to call 1-800- Go U-haul, speak to a representative and they were actually very helpful in resolving the matter.

Leo Z. 
Rating:
5.0

Customer did not leave a comment.

Bianca W. 
Rating:
1.0

I rented a U-Haul recently a one way.. picking up at Houston, fondren road and dropping off at San Antonio. I even confirmed by calling a customer rep and even confirmed at the location with the guy who works there. Now Uhaul is telling me that I have to pay extra fees for a drop off at a wrong location. Every one I talked to at U-Haul is asking me to either go back and drop off in Houston or pay the extra fees. Either the rep I talked to the day I reserved should have told me about it or the employee at the location should have told me .. when I mentioned I am not going to drop off the U-Haul I got at the same location. But neither of them did not. When I call the customer care.. they are just transferring the calls between them. The whole thing caused a chaos for me.

Nithin K. 
Rating:
2.0

Me estan cobrando dinero de mas

Ismara F. 
Rating:
5.0

Mike and his U-Haul crew are always willing to put the customer first. I only rent my trucks and trailers from him. They are fast and curtious

Christie B. 
Rating:
5.0

Customer did not leave a comment.

Quatomonique V. 
Rating:
2.0

Customer did not leave a comment.

Mark P. 
Rating:
3.0

Good trailer, tracked well and smooth above our expectations.

Vallery Donald E. 
Rating:
5.0

Customer did not leave a comment.

Oham H. 
Rating:
3.0

Customer did not leave a comment.

dustin H. 
Rating:
5.0

Customer did not leave a comment.

Marvin C. 
Rating:
5.0

I had the best experience getting a uhaul from here I would definitely go back.

tyran B. 
Rating:
5.0

Customer did not leave a comment.

maity Y. 
Rating:
1.0

Very unprofessional and rough people..I booked dolly, they gave it to another person who came after me, and told me no more dolly. there was only one dolly at this location and it's their wish to give it to somebody who they like and not based on first come. The location is also very dirty. Actually I booked at another location, they asked me to go to this location as they don't have equipment as previous customer did not return. Not sure how much of it is true, but it was a mess..Looks like these uhaul is very unprofessional, first time I had very bad experience..

Ratnakar M. 
Rating:
5.0

Mike and John are awesome such a big help.

Frank U. 
Rating:
5.0

Did good job will be back

AARON F. 
Rating:
1.0

Owner was 45 mins late to open. Rude & condensing. Charged me to hook up car transport but didn't provide a receipt for it.

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

Adrian R. 
Rating:
5.0

Todo esta excelente

yandeivis V. 
Rating:
5.0

Customer did not leave a comment.

SARA B. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Karim R. 
Rating:
5.0

Very professional and helpful many thanks

Daniel N. 
Rating:
1.0

Very agressive they are, They don't know what is customer service. They deserve zero star!!

yannick K. 
Rating:
5.0

Customer did not leave a comment.

KELIA A. 
Rating:
5.0

Customer did not leave a comment.

Tiffany W. 
Rating:
3.0

Check engine light came on, transmission very noise when shifting, crowded parking lot.

Jorge C. 
Rating:
4.0

Customer did not leave a comment.

Sanjay V. 
Rating:
5.0

Customer did not leave a comment.

CAN K. 
Rating:
5.0

Customer did not leave a comment.

Cheryl C. 
Rating:
5.0

There were two nice guys who helped me remove the trailer from my car and they also checked me in for me. Thanks guys!

JASMINE E. 
Rating:
4.0

Customer did not leave a comment.

ANGELA S. 
Rating:
5.0

When my movers didn't show up, thank you for giving me more time. Thank you so much. I will always use yall and recommend you to everyone i know.

CHANDREA ENRIKA R. 
Rating:
5.0

Excelente

JORGE C. 
Rating:
5.0

Everything was great

CHRISTIE B. 
Rating:
3.0

Customer did not leave a comment.

HECTOR A. 
Rating:
5.0

Todo muy bien

CESAR A. 
Rating:
4.0

building itself was not especially appealing but personel were friendly and efficient. My request was easily expedited.

RENE D. 
Rating:
3.0

Guy ignores me while looking for something else. Dismissive service.

Ann M. 
Rating:
5.0

Very good service

MARIA D. 
Rating:
5.0

You don't need to do anything you guys are very professional and kind

TERESE E. 
Rating:
4.0

Customer did not leave a comment.

IDILIO P. 
Rating:
1.0

No good service

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

RAIMEL R. 
Rating:
5.0

This place was quick! No frills. Smooth transaction! I will definitely be renting from Mike's U-haul. No waiting and the paperwork was so easy. Uploaded my id and all my agreements on my iPhone. Easy Peasy! Stay safe ! Blessings

GRACIELA F. 
Rating:
3.0

Very appreciated

BREON T. 
Rating:
5.0

Customer did not leave a comment.

Maria I. 
Rating:
5.0

Excellent service. Very friendly and professional.

ROYAL L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

Bernard A. 
Rating:
5.0

Customer did not leave a comment.

HICKS H. 
Rating:
4.0

Customer did not leave a comment.

EDWARD G. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO F. 
Rating:
1.0

They didn't provide me with what I already booked online then asked me to accept a bigger one with the same price however they charged me with higher price for big truck and despite of filling the gas tank in return they charged me for gas as well. So 55 dollars over. When I get back there to tell why you made such big mistakes he just shouted and told I can't refund the over charge and these mistakes are regular mistakes. He was super rude that never have seen such impolite and rude person in my whole life. I highly recommend never ever go to that location to rent a U-haul.

AMIRHOSSEIN G. 
Rating:
5.0

Customer did not leave a comment.

CAN K. 
Rating:
1.0

I drive the car to my home (2 miles), but I realize that the equipment is too much heavy for me, so I bring back the van, the guy in the front desk told me we will charge you 47$, that's ridiculous, I am asking for a refund, When I called the customer service the lady the lady hangs on me, The van smell bad, with a bad transmission and the check engine on, Excuse me but I had a very bad experience.

TALEB B. 
Rating:
5.0

Alwasys friendly service.

CAN K. 
Rating:
4.0

Seguir atendiendo bien como me a tendieron a mi

DERIK A. 
Rating:
5.0

Customer did not leave a comment.

BERNARDINO V. 
Rating:
1.0

Too long to type. Employees were disrespectful, trailer was defective, appointment was not honored... I have pictures and videos.

JULIA C. 
Rating:
5.0

mikes is awesome thanks

Kristen W. 
Rating:
5.0

They doing good job I like

saeed A. 
Rating:
5.0

Customer did not leave a comment.

SMARAN T. 
Rating:
5.0

Customer did not leave a comment.

RAYVEN J. 
Rating:
5.0

Customer did not leave a comment.

VIVIANA V. 
Rating:
1.0

Never again. The truck wouldn't even start after adding all my belongings to the truck.

Daesha S. 
Rating:
5.0

It was great place and good service.

ABDIFATAH A. 
Rating:
5.0

Customer did not leave a comment.

TEMUR T. 
No reviews have been submitted for this location.

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