Everyone at this location was outstanding!!! Fast efficient and so kind and friendly!! Wonderful experience.
Sharon N
Customer Reviews for Mikes Mini Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great Mini Mart! I like this place and the people running it. I would ask that they get their name/address on the drop-off-your trailer-here list!!
Tracy HHelpful with backing assistance (provided ground guide). Friendly and fast.
Bruce BVery helpful parking trailer
Ron BThe staff at Mikes market are professional, respectful and knowledgeable. They explain every detail and make the rental experience simple.
Todd BFriendly and very good service
Roland BNothing
Robert FThe only problem I noticed was how slow the computer was. We had to wait awhile for it to work. The people were really nice & friendly. I would use them again, if needed.
tami jMike was great at having things ready and made it go smooth
Larry HLocation was slow on pickup with paperwork
marla dMy thanks to the attendant at this station. She was professional, very friendly and very helpful. Many thanks for your service.
emily wI love u-haul! The auto transport pulled perfectly unloaded and loaded. The reps at Mike's mini mart were knowledgeable, professional and courteous. The rental price was also good. My experience with u-haul could not have been better. Thank you, Frank
frank sPersonnel were very friendly and helpful!
Geoffrey MNonthing the experience was great 👍
Lashonda MAgain, my problem isn’t with the location. My issue is Uhaul. I was originally scheduled to drop off in Aurora, I get down there to return my rental and am told that the store no longer deals with uhaul. I am then stuck with a rental truck and no way to return it because if you drop it off somewhere besides your designated drop off Uhaul charges you. I called and sat on hold until I spoke to someone to change my drop off. I then had to drive out of the way to return the Uhaul, but when I got to the location to return it because it was somewhere else than originally planned the gas meter wasn’t where it was supposed to be so the. I had to get back in the truck drive to a gas station and add gas because that was cheaper then paying Uhaul for the gas. I will never use Uhaul again after this experience.
John RThe truck was swept out for us by the gentleman there. It was far out of my way from where I requested to get the truck from and it was rough getting things done.
Hollie DYou r great! Thank you
WAYNE BAwesome Folks ther. Really friendly and helpful.
Marvin MVery kind and professional.
Michael P$1.19 per mile was rather expensive but this was our only option so glad there was a Uhaul available for us to use.
SUSAN MIT HAVE GAS IN IT
DONALD HWas very helpful
BOBBY MCustomers should be warned that even w debit/prepaid cards that there is a $60 deposit.
ANGELA DI will use this site when I need another rental.
THOMAS SVery friendly, returning the truck was as easy as it could be.
Ed FThe were very professional
Fred KJust keep doing what you’re doing, good customer service
david tRental Manager was most pleasant! Enjoyed doing business with this fella ! Equipment recommended was exactly what we needed.
genise WEverything was good all but a shimmy in the front end of truck and a surge-stall when taking off
Ronald KVery courteous and professional folks...couldn't be better
Gary RThe service was good
myra rVery nice people. :-)
Billy SGreat service
james hThe 6x12 enclosed trailer need to have Jack's on them. Too heavy to lift.
therion cThey did a great job and apologized for the inconvenience
David BThey was very nice
vannie sIt was just too far away. I had to drive an hour north to get it. Then drive an hour back only to turn around and drive 6 hours north.
KELLY MEven though the lights worked properly when trailer 1st hooked-up, I had trouble with trailer lights on the 1st night of my trip from NC to OH. They kept going on and off then on again. Being 600+ miles from where I picked up the trailer, I called local, large U-Haul Center on N. 21st Street in Newark Ohio (during business hours) as it was only a few blocks away from my location. I told them it looked like there was a "skinned" area exposing some of the wiring on wiring harness. They said they could not help me and told me to call Roadside Assistance. I said "But I'm only a few blocks away from you and a simple solution seemed to be to replace the wiring harness which would only take a few minutes". Again they said no, call Roadside Assistance. Well I called Roadside Assistance and was on hold for 20+ minutes without reaching anyone, then hung up. I really didn't have time to be on hold indefinitely as I was paying people to help with my moving. I re-positioned the wiring, which helped somewhat and only drove in daylight with flashers on (they worked). When I returned the trailer to pick-up location, they were very apologetic and said it was the wiring harness and if I had noticed the problem closer to them they would have been happy to changed it out for me. They couldn't understand why the other U-Haul Center didn't help me. Otherwise very satisfied with trailer & rental. I would definitely use Mike's Mini Mart again! Not so much the U-Haul Center on N. 21st St in Newark Ohio.
Terrence MWhen I went to the location to initiate contract, the agent had continual problems with the computer entries. This cost me 1 1/2 hours of waiting for the truck. Several hours later I returned to pickup the auto hauler. The agent continued to have problems which cost me another 2 plus hours of waiting for a auto hauler that I already had an issued contract for. The agent would not allow me to depart unless she could show on the computer it was picked up. I called the regional manager who's phone number was displayed. His voicemail was full. I called the president of U-Haul as his number was also displayed. I left two messages. I was very disappointed in the total pickup process but the staff were trying hard to resolve the problem.
Gary CAlways a good experience with UHaul
les tThe location was fine and truck was fine but U-haul's computer system sucks. Took almost an hour because computer system kept showing wrong pricing and would not correct.
Robert Hi appreciated the later drop off time. Helped me to not feel rushed.
CHRISTINA RWilliam was great. Made the entire experience smooth. Will be going back whenever we need a truck or trailer.
David EVery professional and courteous!
GLEN L