Customer Reviews for Mikes Mini Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mikes Mini Mart

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Ronald K. on

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Everything was good all but a shimmy in the front end of truck and a surge-stall when taking off

micheal C. on

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Edna Jane H. on

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RICHARD P. on

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Gary R. on

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Very courteous and professional folks...couldn't be better

Amylee A. on

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myra R. on

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The service was good

Billy S. on

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Very nice people. :-)

james H. on

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Great service

therion C. on

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The 6x12 enclosed trailer need to have Jack's on them. Too heavy to lift.

David B. on

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They did a great job and apologized for the inconvenience

Charles L. on

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kevin W. on

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Alanna D. on

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vannie S. on

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They was very nice

james O. on

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David S. on

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KELLY M. on

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It was just too far away. I had to drive an hour north to get it. Then drive an hour back only to turn around and drive 6 hours north.

Terrence M. on

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Even though the lights worked properly when trailer 1st hooked-up, I had trouble with trailer lights on the 1st night of my trip from NC to OH. They kept going on and off then on again. Being 600+ miles from where I picked up the trailer, I called local, large U-Haul Center on N. 21st Street in Newark Ohio (during business hours) as it was only a few blocks away from my location. I told them it looked like there was a "skinned" area exposing some of the wiring on wiring harness. They said they could not help me and told me to call Roadside Assistance. I said "But I'm only a few blocks away from you and a simple solution seemed to be to replace the wiring harness which would only take a few minutes". Again they said no, call Roadside Assistance. Well I called Roadside Assistance and was on hold for 20+ minutes without reaching anyone, then hung up. I really didn't have time to be on hold indefinitely as I was paying people to help with my moving. I re-positioned the wiring, which helped somewhat and only drove in daylight with flashers on (they worked). When I returned the trailer to pick-up location, they were very apologetic and said it was the wiring harness and if I had noticed the problem closer to them they would have been happy to changed it out for me. They couldn't understand why the other U-Haul Center didn't help me. Otherwise very satisfied with trailer & rental. I would definitely use Mike's Mini Mart again! Not so much the U-Haul Center on N. 21st St in Newark Ohio.

wesley T. on

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RICHARD S. on

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Gary C. on

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When I went to the location to initiate contract, the agent had continual problems with the computer entries. This cost me 1 1/2 hours of waiting for the truck. Several hours later I returned to pickup the auto hauler. The agent continued to have problems which cost me another 2 plus hours of waiting for a auto hauler that I already had an issued contract for. The agent would not allow me to depart unless she could show on the computer it was picked up. I called the regional manager who's phone number was displayed. His voicemail was full. I called the president of U-Haul as his number was also displayed. I left two messages. I was very disappointed in the total pickup process but the staff were trying hard to resolve the problem.

les T. on

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Always a good experience with UHaul

William S. on

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Robert H. on

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The location was fine and truck was fine but U-haul's computer system sucks. Took almost an hour because computer system kept showing wrong pricing and would not correct.

CHRISTINA R. on

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i appreciated the later drop off time. Helped me to not feel rushed.

David E. on

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William was great. Made the entire experience smooth. Will be going back whenever we need a truck or trailer.

GLEN L. on

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Very professional and courteous!

john L. on

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Maria S. on

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DON P. on

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ROBERT K. on

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Fast, thorough check in. Great people.

IRIS F. on

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larry W. on

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Robert J. on

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gina H. on

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Very friendly service. Very convenient. Recommend highly.

CHARLES M. on

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Jason H. on

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Excellent service and friendly staff to help you get hooked up and on your way quickly.

wayne S. on

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Ken H. on

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lisa M. on

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Very helpful and polite!

MICHAEL P. on

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Tryed to rent one in Aurora N.C. was told they do not rent the u haul trailer they have. So had to make two one hour round trip to get trail and return. Did not under stand if Aurora has trailer why they will not rent them.

jim F. on

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deborah P. on

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sharon R. on

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jane D. on

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GREAT service and good experience. I was very happy with the people who helped me. I could not have been treated any better...Thank you.

Cory D. on

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Older store with nice personble group off friendly gatherings of local residents. Good place for information on local things!

ROSS T. on

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LISA B. on

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Cliff H. on

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This location was very convenient for me to drop off the unit and complete the rental process. The staff at this location made this easy and I greatly appreciate their assistance. Thank you.

dianna M. on

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Had no problem and the person in charge was very helpful and friendly.

danny P. on

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karen S. on

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Best customer service, opened Sunday which was a great asset for me. I wouldn't improve nothing for this location.

David D. on

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Best people to work with

michael B. on

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We had some technical difficulties at the location with the order; everything was resolved by the great staff, but the technical difficulties slowed things down a lot.

David D. on

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james F. on

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Ashley P. on

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LESTER B. on

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clint Z. on

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Fred J. on

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george D. on

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CHARLES M. on

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Obe W. on

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Roland M. on

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SHONDRA H. on

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If i have to use it again i would use it

SCOTT W. on

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I saw something on the truck itself about $25 back if you leave truck swept and blankets folded. I did, but dropped the stuck off when place was closed and put keys in drop box. Is that something I qualify for. The folks there were really nice and helpful.

TODD B. on

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Best service I have every had when renting a u haul..

Rhonda C. on

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They ALL we're so kind and friendly to us and that really helped me due to my FIRST TIME in 53 years moving out of Johnston County... LOL..?? UP TO MIKE'S MINI MART!!

james H. on

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Stephen A. on

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ANTHONY C. on

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Great down home people that well go the extra mile for you. Best experience ever renting a truck Mikes Mini Mart is super and easy to work with, I give them six stars on a five star scale.

henry P. on

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MIKE B. on

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Carolina M. on

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Mike H. on

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Robert W. on

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There is not much more to be said.

Cynthia R. on

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Bishop J. on

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Although the location is in a good area, very easily accessible to the highway and the staff was very friendly and professional, however, the cigarette smoke was over powerful especially for people with respiratory problems.

Craig R. on

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Mike was very accommodating and helpful.

Marie Claire P. on

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Excellent customer service, would recommend

LISA B. on

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Tracy P. on

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Mr Williams went out of his way to try to make my bad experience better, even called uhaul to try to fix my rental

Kelvin R. on

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On this Location nothin got be improve one of best experience ever as a customer

ANNE T. on

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William was very attentive and helpful. Thanks U-Haul!

Kenneth B. on

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Brittany M. on

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David G. on

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Cynthia R. on

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Very prompt, efficient and excellent customer service.

Lisa B. on

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MIKE J. on

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Lisa B. on

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CARLTON F. on

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I was treated excellent and they went out of their way to help me.

william P. on

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Jordan G. on

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Excellent customer service; they truly are all about simplifying the moving process.

Juanita T. on

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Bill P. on

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TOM R. on

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OSWALD H. on

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ALLAN S. on

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