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Lee C
Customer Reviews for Millennium Motocars LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The equipment was easy to hook up and haul away. That is not always the case when picking up a car hauler. Super friendly and helpful.
ROLANDO HFriendly good customer service for this moving experience! Easy process checking out and In. Thank you
CHRISTINE Squick and easy hand over process
ERICH HJohn was very helpful and easy to work with I will tell anyone who needs a rental to see John
JAMES CLower the cost per mile, make sure the radio works in the vehicle being rented, and make sure straps on auto trailers don't constantly get stuck. This isn't gripes on the place I picked it up from, this is on uhaul in general. Should've been so much cheaper for a 1 day rental
STEPHEN MVery easy chicken
MARTIN DI can not think of anything honestly. I’m a retired over the road truck driver. So I know a few something’s about service. I highly recommend UHAUL.
OLLIE SVery nice and helpful
Loretta SIt was great thank you all
Avis BFirst the automated system that allowed for pickup prior to the location opening didn’t work. The link for the pickup disappeared while I was using it in the parking lot and I no longer had access. I had to return later in the morning once the location opened. Then the unit I picked up had a dead battery. I was told this one may have been dead earlier in the week as well but it had been sitting for a while. When I commented that I hoped the battery did not fail during my 16 hr trip the comment was “U-Haul has a good road side assistance.” I charged the battery myself before I left (hauling my now deceased fathers personal belongings from his home in SC to mine in ME) and it still did not show a full charge so I purchased a $140 battery jump pack that could be used if needed in my trip. Upon leaving we discovered that the radio did not work at all!!! It would not operate in any way. We drove home 16+ hours with no radio. Needless to say it was a long trip and now I have a charger that I didn’t want or need as I have several already at my home.
Aaron BAgent was really friendly and communicated very well. Will do it again when needed.
DONALD FUpdate the teephone # and the opening hours. Had to hang around for 1.5 hours. Also, I was told by Jonathan to drop off the trailer at Millennium Motocars in Loris, which I did. The truck, however, needed to be dropped off at Riverside Auto Sales in Loris on Hwy 9 (showed as Hwy 90 in your computer records). I dropped the truck off on Friday around 3:00. The man took the keys and said have a nice day. Then I got an email later that day indicating the truck needed to be dropped off at Milennium the next day by 1:27. Called Jonathan at the 877-667-7623 number again. He said that he had apparently not hit "save" before when we spoke, but he would take care of it. When I went into my U-Haul account yesterday (Sunday), I noticed that my reservations still showed the truck reservation active to be dropped off at Riverside Auto Sales on Highway 9, Loris, SC. As I mentioned, I turned it in on Friday. I also filled the truck up beforehand, which I mentioned to the man there, even though he didn't ask. Can you please update the online information on my account? Thank you.
Dannye WTry hiring honest people..
RENE TConvenient location and easy drop off.
WILLIAM SVery friendly. Easy to do.
Kelly PMy experience was excellent, I was able to rent and return the truck very quickly. The man who I rented it from was very polite, and professional. And the price was reasonable.
michelle pQuick service! Friendly gentleman that helped us! Highly recommend!
Cynthis MEverything was great
JEFFERY HKeep doing what you’re doing. Making customers feel good 👍.
Oj sThe truck smelled of pot. I told the guy and he didn’t seem to care. I them called the lady at the drop off point and was very understanding. I just was making sure I wasn’t going to be charged for the clean up that the millennium location didn’t take care of. The Oder was so bad as soon as you open the door I got a contact high.
Raymond MThe key box was hard to open, poor communication regarding pick-up between local agent and U-Haul.
Christopher DHe was very friendly and did what I wanted
sam hA general UHaul comment, not for this location. Not sure why I had to drive the equipment 30 minutes away to return it. This was the closest option when I booked the reservation. I passed four other locations on my way. Very inconvenient for the customer.
Jackie BThe rollup door was a little tough and no spare for the trailer
Tim BThey were closed, did see 1 man when we dropped off auto transport.
belinda mGreat customer service
Larry LEverything was great! I've utilized U-Haul many times before. This was the closest location to me, and I was glad it was there. I was able to have a truck until my job was finished. It helped me for my move, but the mileage can add up on you costing more, like bad directions for where you are going from other companies can along with that. I'll be using U-Haul Mover Help again also when it's time to finish with things. I was happy with them also. It will be good to finally get to where I'm going to be. Thank you again U-Haul.
Lana BNo one was there at the time they were supposed to be open. But what can you say it is Loris SC.
eric hTrailer was in excellent shape and well maintained.
William RDid online registration and they actually used it unlike previous experiences where they wouldn't.
Thomas SVery nice guy. Very helpful.
Barbara KThe equipment was unable to be use. It would not ratchet the straps. I told the manager when I dropped it off. He said that he will let it be know and ask for a refund
CARL GI arrived to the car dealership with the U-Haul‘s and I walked inside, and the guy made me wait like 20 to 30 minutes to get the U-Haul and the U-Haul was filthy inside the capon.
Jared BNot a problem except the number wasn't working that uhaul listed but Google gave me the correct one. Called and the gentleman called me back and gave me directions on wher to place it
TINA GNo problem turning the truck and trailer in.
Larry TOffer a frequent users discount.
MATTHEW RThe box was hard to open The overall online experience is horrible
Neil AThose guys made it convenient and easy and they were very knowledgeable.
BRIAN DReturned the vehicle via the online check-in but I was not sent a receipt. The location was great but the online check-out and check-in was not very good.
RONALD NVery professional and prompt Made me feel as if they were waiting for me.
Joyce Sthe pick up location was changed 24 hours before pickup and had to travel 50 miles round trip. the trailer was not clean inside and stuck in a dirt field with the attendant asleep in a car close by.
John SPlace was dirty, truck had no air conditioning
Gary WMake sure the usual is clean and not infested with roaches and when you told the owner, they cared less
timia mDriver side brake and turn signal light on the trailer not working.
Charles GU-Haul needs to improve its web service. Why offer on-line check in, only for your representative to ignore it and the customer be required to provide the information again? Spent more than an hour in the office while paperwork was filled out. Also, one price was listed when I checked in, only to have a higher price charged in the office. Felt like I was lied to by U-Haul!
Michael Sthe gentleman that was working was not aware of how to hook up the trailer.i had done it numerous times so i knew the drill. he was new and was learning
Drew EVery nice and easy experience.
Steve Koutside of truck was muddy, The truck made a squealing noise the whole trip from North Carolina to Mississippi. It took almost an hour to check out the truck like the owner of the business had no idea how to check it out.
Steve D