Customer did not leave a comment.STEPHEN R.
Customer Reviews for Millers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Lacey W.
Thanks to the owner who assisted us!Melissa H.
Customer did not leave a comment.JOHN R.
Customer did not leave a comment.LINDIE K.
Customer did not leave a comment.John F.
Customer did not leave a comment.Michelle B.
Rented equipment was missing and the site was closed, despite posted hours of operation. I spent 6 hours of my 48 hour rental just securing equipment I had already paid for. Also if your customer service line is going to send me to an answering machine, don't keep me waiting on hold for it.JEFFREY R.
The location seemed sketchy and looked abandoned. I was not very comfortable being there for long, even with my husband in broad daylight.Megan A.
The online check out was a bit confusing.Theresa N.
Customer did not leave a comment.Zachary B.
Customer did not leave a comment.Shalanda P.
Customer did not leave a comment.BLANDON G.
Customer did not leave a comment.alan S.
Customer did not leave a comment.paul H.
Great customer serviceLeonard M.
Customer did not leave a comment.paul H.
Customer did not leave a comment.Michele M.
Just a drop off location. Nothing special. Tried to call it prior to dropping off truck. No answers.David M.
Even though I told them to use a different payment option they stole my money and used card information they were not given permission toRachael N.
Customer did not leave a comment.John B.
they were very helpful to get me on my wayMary K.
Lady was exceptionally helpfultammy B.
I used the complete online reservation, pickup, and turn in approach, especially since that location wasn't normal open on Sunday. Truck was a little larger than needed but availability of 10 ft trucks during this requested time was extremely limited. The 15 ft worked out fine. It was shown as half full when picked up but was turned in full. However there was no credit or adjustment to the final bill. Otherwise no surprises. Using the online reserve, check out and did have occasional glitches but looking but I consider it a mild difficulty even though it could be improved. The facility looked well cared for and well stocked. I would definitely use this location again when needed.Danny M.
The business hours posted stated that they opened and 9:00. We were there from 9:00-9:30 and no one was there to open the building.Anna D.
It was a great experience, very helpful and went above and beyond.James L.
The online/mobile pick up process needs to let you know that they are going to immediately call the alternate number, because people often don't pick up, if they don't recognize the number.Lindie K.
Again, returning the truck was impossible as the site kept kicking me out. Called uhaul again and there was a system issue....same as with the check indiane A.
Terri Miller is the best and has always been helpful. I have rented from her several times and will do it again as the need may arise. She really cares about her customers.GERALD N.
Customer did not leave a comment.Amanda H.
Customer did not leave a comment.JIM R.
Lady behind the counter was exceptionally professional and friendly.Thomas B.
Have the cab NOT smelling like cigarette smoke.CARIN D.
the lady was so helpful with my tripGREGORY M.
The person who rented to me was very kind and helpful, she was knowledgeable about long moves and gave me great advice. Would highly recommend this location to anyone.Rosa T.
Very nice lady called us to let us know our rental was ready and we could pickup earlier if we needed to.Susan B.
Terri made the experience very easy and she is great to work with.MICHAEL H.
Customer did not leave a comment.Thomas T.
Customer did not leave a comment.DENIS M.
Customer did not leave a comment.TEREATHA M.
It was clean for a moving truck. Interior was too dusty.Jeanine H.
Published hours said open but no one there and no answer phone. 800 # hold time 20 min.Rod G.
Customer did not leave a comment.Jon-David S.
The employee was friendly and efficient. She made sure she explained everything to me. Yes I would recommend this location.David D.
Great Customer Service!! Very AccommodatingDashawnn P.
Great customer service.JOHN Z.
Such an awesome service that is so incredibly convenient and great, affordable pricing. It made our move so much easier and less stressful. Would recommend U-Haul to any movers! Thank you!!Whitney S.
great servicePAUL H.
Great customer serviceMichelle G.
Customer did not leave a comment.JOHN Z.
Customer did not leave a comment.PAUL H.
Excellent service.JOHN Z.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.PAUL P.
Customer did not leave a comment.David S.
Customer did not leave a comment.Blandon G.
Customer did not leave a comment.Stafford F.
Agent was very helpful as we were in a hurry to go to another appointment and she got the paperwork done quickly.Scott N.
Customer did not leave a comment.Kenny M.
Continue the personal contact. Questions and instructions by a real person helps a lot.Billy P.
When I left with the van the gas gauge was an 1/8 below full. I drove 55 miles and filled it up, it took 8.1 gallons. It should have been half of that. I called in and was supposed to get a $10 credit, but there is no credit on my receipt. I won't rent here again if it isn't corrected.Jerry M.
Very helpful and accommodating staff.Anthony C.
Customer did not leave a comment.Arie C.
Customer did not leave a comment.Thomas W.
Customer did not leave a comment.HELEN N.
very quick and easy to rent the truckPAUL H.
Customer did not leave a comment.ART C.
Customer did not leave a comment.Paul S.
Customer did not leave a comment.RICHARD P.
Customer did not leave a comment.Kenneth B.
Teri is awesome and I've been using uhaul for years at the Xenia Ave location in Fairborn Ohio.MIKE D.
Customer did not leave a comment.Angela N.
Wonderful customer service! :)Bree-Ann H.
Outstanding customer service! Clean & reliable vehicle. Perfect location as well. Very pleased! ??gaynelle V.
Excellent service!gaynelle V.
Nothing. This was the quickest, smoothest and nicest rental location I have rented from. Will definitely use them again if I need to move something.bobbie W.
Friendly, helpful customer service!JEFFREY C.
Customer did not leave a comment.JESSICA J.
The representative you took care of my return was very professional, pleasant and helpful.Deborah M.
Nothing! Absolutely wonderful experience! We had no issues and we have no suggestions! Customer service was top notch and we are beyond satisfied with our experience!!! Best uhaul experience ever!!!Tina M.
Customer did not leave a comment.LINSEY T.
Customer did not leave a comment.ANOTHY W.
Nothing at all!shajuan G.
Very nice! Very accomodatingRENEE A.
I was completely satisfied with the process and equipment.Larry M.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.Russell W.
Hard to say, I dropped off the autotransport unexpectedly and she did her best for me.david M.
Customer did not leave a comment.Jason D.
The online rental experience was not as easy as I had hoped. It may have been better if instructions would have come prior to the experience. Once I arrived I hadn't received a text or email so I was trying to figure out how to get my rental. Then I went to the website on my phone and that was how I finally got in. Is there a mobile app? Once I arrived and took my photo it took 15 minutes before someone came online to review my photo vs my driver's license. I also was not aware that a reference was going to be requested that was going to need to answer before I could leave the property. I may have missed this information in the fine print but would be helpful to just have easy steps listed out in how the experience is going to go. When I returned the van, I had to keep trying different formats for the mileage as the app doesn't match the format of mileage on the truck.Amanda G.
I would not improve a thing. Process from beginning to end was wonderfully easy. Staff was great!!!julia D.
I returned the truck during the location's business hours but no one was there. I called several times during the day but no one answered the phone. I ended up calling U-Haul to inform the company that the truck was returned on time to the drop off location.CHARLES S.
The only issue that I encountered was when it came to receiving the key. I had used the 24hour pick up option via the app. After finally receiving the code to get the key out of the box, the code ended up not working. I called the 24/7 assistance number provided and the guy I spoke too wasn't much help. Luckily an employee arrived to work early and was able to help me. The code that I was provided from the wrong code.Corey E.
Miller's was wonderful! Efficient, knowledgeable, and friendly. She knew how the system works and was able to answer all our questions. Thanks!!DARLENE P.
very pleasant lady at the check in counterrobert B.
Can't think of anything. We only use uhaul when we move our stuff. Always great people and great service. Thank you!kevin B.
Thank you for great servicesEm W.
This location was extremely responsive and helpful for a rental on short notice. Highly recommended.James B.
Miller's staff was amazing! Helpful, courteous, and flexible. I will always use them! thank-you!Rita M.
Customer did not leave a comment.Keith J.