The truck was dirty upon pick-up, inside and out. It was old with 120,000km and was a real beast and gas guzzler. U-Haul offers an important rental service for carrying loads, but the experience from a customer perspective was one of fragmented communication between vendors and miscommunication between calls. I spoke with numerous customer service representatives over several months and they were very uneven in their knowledge. I had ordered furniture pads and dollies, and was told upon pick-up that there were no such items at their location. Not only could they not tell me where to pick up these items, but I was directed to again call a 1-800 number and wait on the line for 30 minutes in order to be told where to pick up these items - which was a location on the other side of the city.
mary K
Customer Reviews for Mini Mall Storage Lethbridge
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
agent was very good at his job
Matthew MReturn was very quick and efficient.
Jay P