Customer Reviews for Mini Storage Mt Vernon Burlington
(U-Haul Neighborhood Dealer)

353 reviews

1465 S Burlington Blvd   Burlington, WA 98233
(Next door to the outlet mall)

(360) 424-4861

Office Hours

  • Mon-Sat: 10 am - 5:30 pm
  • Sun: 12:30 pm - 4:30 pm

Services at this Location:

Contact Us

(360) 424-4861

1465 S Burlington Blvd
Burlington, WA 98233
(Next door to the outlet mall)

Services at this Location:

Office Hours

  • Mon-Sat: 10 am - 5:30 pm
  • Sun: 12:30 pm - 4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Make it clear right from the beginning that the whole transaction is managed in the app!

MICHELLE B 
Rating:
5.0

Customer did not leave a comment.

Brian R 
Rating:
4.0

Say hi to the fish for me when at that location ~

HECTOR R 
Rating:
4.0

Rosemary was very pleasant

Randle C 
Rating:
5.0

Customer did not leave a comment.

LARRY H 
Rating:
5.0

Customer did not leave a comment.

Zach B 
Rating:
2.0

Uhaul has a monopoly, this was awful. An hour on the phone trying to pick up the thing I drove almost 2 hours in a different country for. 10/10 awful experience.

THOMAS H 
Rating:
5.0

Customer did not leave a comment.

SARAH R 
Rating:
5.0

Customer did not leave a comment.

Joshua P 
Rating:
5.0

The 10’ I checked out did smell like cigarette smoke in the cabin. We rolled with the windows down which was ok. This location is great to rent from.

JASON Q 
Rating:
4.0

Customer did not leave a comment.

GERALD R 
Rating:
5.0

Rosemary, help me she can be a excellent teacher and advocate to others in customer service. Cheers 🍻 to her. Kal 2063532727

KALWINDER B 
Rating:
5.0

Thank you!

Teresa P 
Rating:
5.0

Hands down the easiest process I’ve gone through and I solely use U-Haul for any need that requires a larger vehicle.

Dillon P 
Rating:
4.0

Customer did not leave a comment.

STEVEN S 
Rating:
5.0

They handled a weird situation regarding the gas gauge with kindness and professionalism. I would highly recommend this facility. Thank you for the best first rental experience.

LLOYRETTA M 
Rating:
4.0

Customer did not leave a comment.

KYLE B 
Rating:
5.0

Very easy inexpensive process!

Christiana G 
Rating:
5.0

Customer did not leave a comment.

Timi B 
Rating:
5.0

Customer did not leave a comment.

Lance K 
Rating:
5.0

There is little that could be done to improve the customer experience. The staff are all so professional, friendly, outgoing and conscientious.

PAUL C 
Rating:
5.0

Friendly office staff!

Danny M 
Rating:
5.0

Customer did not leave a comment.

scott b 
Rating:
1.0

We were there for pickup a few minutes early and the woman in charge of getting us our U-Haul was out running errands, and ended up being 30 minutes late :(

Isabelle H 
Rating:
4.0

Customer did not leave a comment.

Charles J 
Rating:
5.0

Young lady who helped very very pleasant and easy to work with...she gave me all of the information I needed to make this a pleasant experience. Thank you so much!

Bryian P 
Rating:
5.0

I had an incredible experience at this uhual location. The employees were so kind, helpful, and knowledgeable. The process went so smoothly. We couldn’t be happier and next time we are in need of a uhual we will be back!

Jake W 
Rating:
5.0

The staff at this location were very kind and it was overall a pleasant experience.

Justin B 
Rating:
4.0

Customer did not leave a comment.

Branden L 
Rating:
5.0

It all worked perfectly well.

Matthew L 
Rating:
2.0

I bought some protectors and was sent to send them to another location

Monica B 
Rating:
5.0

Todo bien

Bernardino L 
Rating:
5.0

No, we had excellent service.

Bryan T 
Rating:
5.0

Customer did not leave a comment.

richelle d 
Rating:
1.0

I put exactly 5 miles on the truck total from start to finish. I stopped and put $5 worth of gas in it. (over a gallon) And they are charging me a fuel surcharge.

paul s 
Rating:
4.0

Customer did not leave a comment.

Jennifer B 
Rating:
5.0

Our check out guy was totally helpful and the lady at the return was a delight. We called several other locations and this one got right back to us. Definitely using again.

Barbara I 
Rating:
5.0

Always help customers

Richard J 
Rating:
5.0

Very professional, very polite.. ma’am. She was so kind

Rudy v 
Rating:
5.0

Always help the customer

Richard J 
Rating:
5.0

The desk person there is amazing- efficient, helpful, and personable. No complaints.

Matthew M 
Rating:
5.0

Customer did not leave a comment.

Christina R 
Rating:
5.0

Customer did not leave a comment.

edward d 
Rating:
5.0

I'm new to the area and Rosemary was so helpful!! I will definitely use this location in the future for all my moving needs.

Jamie T 
Rating:
5.0

Everything was great! Very easy in and out process.

Brian K 
Rating:
4.0

Keep up the good work!! Rosemary was awesome! Great customer service!!

Terre M 
Rating:
5.0

Customer did not leave a comment.

Tristan D 
Rating:
5.0

Very helpful

Scott S 
Rating:
3.0

There was only 1 person working, it appeared she would be tied up with the customer in front of me. She told me I could give her the key and the truck would be handled the next morning for the return. I did receive email confirming the return and no additional charges. The office was closing in 15 minutes so I took a chance that it would be handled as said and it was. I’m always uncomfortable trusting that it will go as stated.

kathy t 
Rating:
5.0

Customer did not leave a comment.

Denise D 
Rating:
5.0

Customer did not leave a comment.

Deniece H 
Rating:
5.0

Customer did not leave a comment.

Catherine L 
Rating:
2.0

No dolly furniture pads windshield wipers didn't work

Anthony S 
Rating:
5.0

This is a nice small and friendly business to work with. Will definitely recommend them.

Nancy R 
Rating:
4.0

Customer did not leave a comment.

mary p 
Rating:
4.0

Nothing really. Staff was very helpful and equipment was top quality.

Pete K 
Rating:
5.0

The online check in was convenient and made for a quick pick up- very impressed. Pick-up location employee was very courteous and helpful. Overall, this was the best experience I’ve ever had with Uhaul. Thanks

Matthew M 
Rating:
5.0

Awesome experience , very friendly and helpful !

Maureen W 
Rating:
5.0

Customer did not leave a comment.

donald h 
Rating:
5.0

Customer did not leave a comment.

KYLE G 
Rating:
1.0

These people, apparently a husband/wife team, have no interest whatsoever in serving customers; they couldn't be bothered. I had to read odometer, unload stuff for them---and they did not keep their own posted hours. They treated me like I owed THEM information. Terrible. They refused to buy back boxes-which UHaul guarantees! Because they couldn't be bothered.

Jane S 
Rating:
5.0

Good, fast, costumer friendly and professional service.

KEITH K 
Rating:
5.0

Only negative is the scent in the truck. It was really strong-had to drive with windows open.

Sherry L 
Rating:
3.0

No comments

Pedro S 
Rating:
5.0

Not a thing. Everyone so helpful. Excellent service, much appreciated!

Dave G 
Rating:
5.0

Excellent staff five star customer service Rosemary and Kerry Rock !!!

Andrew M 
Rating:
5.0

Customer did not leave a comment.

JUAN M 
Rating:
5.0

Customer did not leave a comment.

Nancy C 
Rating:
5.0

Customer did not leave a comment.

Hedge S 
Rating:
5.0

Customer did not leave a comment.

Jody B 
Rating:
4.0

Customer did not leave a comment.

Arn M 
Rating:
4.0

I didn’t talk to anyone. It worked fine.

Jakob M 
Rating:
5.0

Customer did not leave a comment.

STEVEN U 
Rating:
5.0

Rosemary was very accommodating and easy to work with. Everything worked out as planned.

keith S 
Rating:
3.0

Customer did not leave a comment.

TIM H 
Rating:
4.0

Customer did not leave a comment.

Chad H 
Rating:
5.0

Service was speedy and friendly. I was able to use the vehicle and retun with zero issues

David J 
Rating:
5.0

I had no problems. The manager was very nice and helpful.

Teressa d 
Rating:
5.0

Customer did not leave a comment.

Brenda W 
Rating:
5.0

The sales person has been the best experience with Uhaul. We have rented many times for many years. Very professional and cheerful.

Jayme C 
Rating:
3.0

Customer service was good but being able to scan or copy my license left a lot to be desired. If it is required to do so the internet connection needs to be improved. 30 minutes is what it took to finally get that aspect accomplished. I doubt I would recommend this location to others.

Eric S 
Rating:
5.0

Korey provided very friendly and helpful service. He goes over and above to provide a good service.

David L 
Rating:
5.0

friendly and effective service

Jan J 
Rating:
5.0

Customer did not leave a comment.

Don A 
Rating:
5.0

Customer did not leave a comment.

David K 
Rating:
5.0

Customer did not leave a comment.

Ian P 
Rating:
5.0

Corey was very nice and efficient in taking care of our rental process.

James S 
Rating:
4.0

Good customer service

KELLI R 
Rating:
1.0

the truck had no way to adjust side mirrors, there was no way to turn off the heater which was annoying, the older man attendant who took the truck when we returned it was rude and pushy, he lack professionalism and constantly arguing with me. I will never rent or lease anything from this place. Also the old lady who took our order did not know what she was doing it took her over an hour to fill out the paperwork which made us late.

Kevin H 
Rating:
4.0

Customer did not leave a comment.

CANDISE L 
Rating:
5.0

Very pleasant man. Was in and out in record time. No reason to improve a great thing.

DEBORAH C 
Rating:
5.0

Customer did not leave a comment.

JACKIE P 
Rating:
5.0

Customer did not leave a comment.

Adam R 
Rating:
5.0

Customer did not leave a comment.

RUTH C 
Rating:
5.0

Cory at the mini storage was great. He was fast and friendly. The truck outwardly looked fine, but the steering on the 20’ truck was really scary. Not the mini storage’s fault since they had just got the truck in the night before.

HEATHER B 
Rating:
5.0

Everything was awesome! It was carefree and Tommy was a nice surprise. He made my day. Everything was in order at my time of booking. The fellas there at the counter could hardly be nicer and more helpful. He gave me the complete rundown right off the bat and I assure you there's no surprises or hidden fees. It's all very straight forward. Check in at the counter was fast and friendly both coming and going. They take good care of you. I'm a disabled vet and can't do what I used to. I hired Fantasy Movers. They were equally spectacular. They really did a great job and really know their stuff when it comes to moving furnature. They were also great communicators. Also straight forward pricing. No surprises with those fellas either. Polite, fast and friendly. They work very hard. Overall it was great and I am going to use them again soon on my one way move to Seattle. I feel fortunate to get treated so well. I really appreciated everyone on down the line.

BUTCH L 
Rating:
3.0

Customer did not leave a comment.

Virginia J 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D 
Rating:
4.0

Your remote check in was a joke. If it hadn't been for the maintenance guy I would still be standing there.

Ron M 
Rating:
5.0

Customer did not leave a comment.

ZACHARY F 
No reviews have been submitted for this location.
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