The check in option on Saturday is horrible! I was under the impression that all I would need to do is get a code texted on Saturday to pick up the truck key. It was a long ordeal of getting verification and copy of license and a picture which could have been all done prior to picking up the truck. Worst experience I've ever had trying to pick up something already reserved. U-Haul definitely needs to work on this check in process!Clayton W.
Customer Reviews for Mini Storage of Magnolia
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Christina O.
Provide quality windshield wipers. Much money as y'all make, I know y'all can afford Rain X wiper blades. Ran into a storm during a 3hr drive & I didn't know if I needed to be afraid of the storm, the squeaking blades scratching the windshield, or if the right blade was going to fly off altogether. SmhErica C.
I left over a forth of a tank of gas more than when I get it. They still charged 10.40.CATHY L.
Customer did not leave a comment.David T.
Customer did not leave a comment.David T.
Customer did not leave a comment.GREGORY Q.
This will be our 'go-to' uHaul location now for all our needs. It was a great experience working with Clifton, who owns this location.Janie W.
Customer did not leave a comment.BRADLEY F.
Makayla is very helpful and niceMae T.
Speed limits on trailers needs to be updated to reflect current highway speed limits. 55 mph is fine for local highways but the current speed limit on Arkansas interstates is 75. It would be nice to know the trailer can handle those speeds. Love the location! Love the service!!! Love everything about the experience!steve T.
Customer did not leave a comment.dedrick T.
Customer did not leave a comment.tonya T.
Clerk was extremely nice but being a newbie it would be nice to do a quick walk through with how the back of the truck works. Truck itself ran great.RUTH C.
Customer did not leave a comment.Felicity A.
Customer did not leave a comment.JAIME C.
No convenient drop off area. I had to move things myself to find a spot to offload this trailer.FELICITY A.
Customer did not leave a comment.Tracy M.
Customer did not leave a comment.sylvia C.
Customer did not leave a comment.David M.
Customer did not leave a comment.Brenda H.
Customer did not leave a comment.dealious L.
Customer did not leave a comment.barry R.
The person in charge of this location was very helpful. I do not know her name, but she gets my highest recommendation.Kim S.
First day I wanted truck, location was closed for personal reasons. Second day, I was told no problem picking truck up after hours. Problem, no GPS there and had to wait until next day. Rained all day and truck interior leaked and some items were soaked.Samuel H.
Great customer service clean businesscallie S.
Customer did not leave a comment.Leo M.
Give the girl that works there a rasie!!!Jason P.
truck exterior was dirty/muddy, inside was dusty, sliding door was very hard to open and close, truck had excessive wind noise around windows the bed had not been swept the worst truck i have ever rented from u-haul.RUSSELL H.
Customer did not leave a comment.Keneth C.
It would of been more confident if I got the size truck I asked for,but overall it was a good experience. Thanks DawnDawn S.
Customer did not leave a comment.james J.
Customer did not leave a comment.michelle P.
Customer did not leave a comment.Dinah C S.
Friendly service and the truck was in great condition!Melody M.
Customer did not leave a comment.Darlene S.
Customer did not leave a comment.colin T.
Customer did not leave a comment.kelcey Z.
The customer service rep in the office was very helpful & professional.Connie G.
Customer did not leave a comment.ROBIN W.
Customer did not leave a comment.Raven M.
Customer did not leave a comment.Anthony S.
Customer did not leave a comment.JULE W.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.Steven S.
Customer did not leave a comment.Stephen B.
Can't really think of anything. Except there was damage that wasn't shown in the pics. I disputed it and took some pics of my pics.William C.
Customer did not leave a comment.eddie L.
Staff was very courteous and helpful.Shawn T.
The service was outstandingReginald G.
Customer did not leave a comment.Christine M.
Customer did not leave a comment.patrick Y.
Ensure trailers and trucks are ready for pickup. I had to get another trailer because one of the lights wasn't working. It wasn't a big deal, but having to unhook and hook up to another trailer and then get updated paperwork during my lunch hour was a little difficult.William G.
Customer did not leave a comment.Sandy Y.
Customer did not leave a comment.Michael T.
Outstanding customer service!Robert D.
Customer did not leave a comment.JENNIFER B.
Customer did not leave a comment.Alvin G.
Good friendly serviceVan A.
Customer did not leave a comment.felicia W.
The 15' truck I rented was absolutely awful! It was infested with roaches!!! After talking to 3 different people, the only thing that could be done was to fog it. I am sad that I didn't figure the infestation out until i was unloading the first truck full. I am so upset at the possibility that the roaches have made their way into my boxes and will infest my new house. The truck and moving blankets should never have been rented. I think that uhaul should adopt a policy that ensures clients will get a bug free truck, clean blankets, and a sanitized cab. This issue made a stressful situation even worse.Sage W.
Customer did not leave a comment.Thomas R.
Customer did not leave a comment.Carol P.
Customer did not leave a comment.Krystal R.
Customer did not leave a comment.Latrina M.
Right light is and was outKim G.
Customer did not leave a comment.Rodney B.
Get more familiar with U-Haul procedures.traci F.
Customer did not leave a comment.Steven Y.
super friendly servicerandy O.
I returned the truck 9 hours after receiving it and the ticket says I had it for 2 days. Maybe explain to customers that they have to "return" online or on a mobile device when they pick the unit up.JP W.
Truck smelled like smoke. Ashes in cup holder. Called 4 days before pick up, told they didn't have pads or cart I ordered and couldn't do anything about it.Donald L.
Customer did not leave a comment.Louis B.
The equipment was not checked in at the location. I received an email saying I would be charged a late fee within the hour if the equipment was not returned. When I made the reservation I specified the drop off location. It was shown it should be dropped at a different location at my destination.Timothy O.
Customer did not leave a comment.Doris P.
There was almost NO room to oark a 36 foot U-Haul. I'd use a location with more parking next timeLeAnna H.
Customer did not leave a comment.Tim S.
Customer did not leave a comment.Scott W.
Customer did not leave a comment.Royal C.
Customer did not leave a comment.Joann S.
Never make a reservation on the U-Haul website without verifying and checking with the pick-up location. We had confirmed reservations through the website, but had no vehicle at the time we showed up. Only some very tenacious work by the location staff provided a vehicle for us. They drove over 4 hours to retrieve the truck for our use.Timothy J.
Customer did not leave a comment.Aaron N.
Customer did not leave a comment.pamela E.
The passenger side back tire kept losing air and I had to stop more often to fill it. It was at 15 and the tires held 50. The young man at the location was extremely polite and helpful. Location was very welcoming in Magnolia, AR.TERI C.
Customer did not leave a comment.Dan C.
Customer did not leave a comment.Jason C.
Great service!jelius E.
Customer did not leave a comment.Tim S.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Erica D.
Customer did not leave a comment.
Very pleased. Truck was ready with blankets and dollies. Couldn't ask for more.Sam H.
Customer did not leave a comment.Susan W.
Business was closed early Saturday afternoon. Dropped off at location.Michael S.
Would not recommend either location due to being given false information at the time of rental and at the time of drop off nothing was done as well.MONA M.
KEEP DOI9NG THE GOOD WORKkarl B.
Customer did not leave a comment.KENNY H J.
Very helpful and friendly!Michael G.