Customer Reviews for Minnow Lake Kwik Way

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Minnow Lake Kwik Way

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Pat D.
Rating:

We arrived home with the truck. We had help to start loading only to find a UHaul lock on the loading door. After several phone calls to customer service and road side assistance , finally a decision was made to have lock cut off. It took 6 hours for them to arrive. We lost our help for loading. We were only granted a refund of $50 and no charge for the extra day. We do not feel this was adequate compensation for the stress and extra work we had to do. We need to do another move in a few weeks and would appreciate a discount on this next rental or we will find another rental company. Would appreciate hearing from you. The service at the pickup location was slow, personnel did not seem very familiar with the software for the rental. How did they do their checks of vehicle and miss that a lock remained on the back door?

Miranda V.
Rating:

Customer did not leave a comment.

Richard Q.
Rating:

Customer did not leave a comment.

DONALDGJ G.
Rating:

The lady I initially picked up the truck from, was pleasant and kind. The man I spoke with at drop off was arrogant and rude. (Amit Parmar) I would not rent or recommend rental from this location as long as this person is working there. He did not explain anything, he was annoyed when I asked to pay with a debit card and would not allow me to have a paper receipt.. "it will be mailed" was all he kept repeating. I was charged $55.00 more than he quoted (to my credit card) but had to wait on hold for 20 minutes to find out why, and that it will be adjusted after a few business days. This should have been explained when settling the bill on site. Very irritated and frustrated with this level of service.

VINCENT JR F.
Rating:

Customer did not leave a comment.

Barbara B.
Rating:

Customer did not leave a comment.

SAM L.
Rating:

Problems with dealers not being able to find booking on their systems. At both pickup and drop off dealers has to call home to get reservation information.

Robert L.
Rating:

Location rented my reservation out to any customer when it clearly indicated my name on the reservation. Was given a $50 credit and had to wait til the next day to get my vehicle of choice. I'm from out of town so I had to book a hotel room for the night. Once I received my rental which was a pickup truck with a hitch and ball. Well, I drove out to my location to tow my two trailers and the 2” ball was removed from the truck and then I had to drive 75 Kms to pick up a 2” ball and after all this running around. When I returned the vehicle the representative was so rude and could care less about me as he served other customers and dismissed me. Furthermore, I missed my 7pm reservation on the chichimaun ferry. I had to stay in an another hotel for the night. $197 hotel and $155 hotel charge cause my reservation was given away to another customer. I received his U-Haul receipt and it still had my name and contact info on the receipt. Not too impressed to say the least.

kingsley S.
Rating:

I booked the truck rental in the start of the week and when sunday came i called an hour before to see if they might of brought the truck back early and they rented out my truck and did not call me, she had to cancel another appointment and gave me a cargo van instead (i was okay with but still was not the pickup truck i reserved) and when i got in the van there was receipts everywhere, tim hortons cups in the back, USED KLENEX'S IN THE SIDE OF THE DOOR ASWELL AS A MASK NEXT TO THE SEAT, completely irresponsible due to this corona virus outbreak, which shows me the truck was not cleaned or sanitized before they gave me the keys, im not saying the person before me had the virus, but its the fact they could of potentially allowed the virus to spread. They also told me that i could drop off the key at 8 before the store closes or i could wait until they open the next day (due to the fact uhaul buisness hours are 9-5)pm, and when i got there they told me i was red flagged and would have to pay an extra day(late fee) Completely irresponsible and situations like this CANNOT happend. i understand it is not uhauls fault, but it makes me unsure if this is the procces in other stores... i will never be renting another vehicle from that location or recommending their store. I hope there is a follow up with the store on there cleaning policy. (I have all pictures showing the state of the cargo van when i first picked it up)

CHRISTOPHER D.
Rating:

Customer did not leave a comment.

Clifford F.
Rating:

Customer did not leave a comment.

Kevin P.
Rating:

Pay attention to the customer nor your fucking cell phone and properly inform people of all charges including that you are charging $5 if you use a credit card which is a fucking ridiculous charge you money grabbing motherfuckers.

Cameron G.
Rating:

The uhaul representative we spoke to on pick up was amazing. We tried to do online check in but after 15 minutes of waiting for approval for an online agent to check our ID we had to go in to get our reservation which was a very long ordeal because the system said our self serve reservation was in process and would not allow her to finalize it. She was very friendly though. When we returned the uhaul we had to return the dolly rented as well. We locked it in the truck and told the attendant that it was there. He said we had to bring it into the shop ourselves. After explaining the door was locked and we had already dropped our key in the drop box he tossed me the drop box key and told me I had to bring it inside. After bringing it inside he then told us we couldn't park it in a parking spot and we had to bring it to the alley even though we dropped it off exactly where we picked it up. All of this while waiting for him to finish with customers so again a simple ordeal turned into a half an hour ordeal. With the whole online ordeal on pick up that took over 45 mins to pick up our van which should have been quick as advertised online. Our only bright side was the first attendant who helped us out when the online reservation system was not working for us. She went above and beyond to make sure we had our equipment.

ANDREJ G.
Rating:

Customer did not leave a comment.

salim M.
Rating:

Thank you for everything it's nice appreciate for everything

Guy C.
Rating:

Customer did not leave a comment.

MIKAELCHARLES M.
Rating:

Customer did not leave a comment.

Vince F.
Rating:

Truck needed oil change and no windshield washer fluid. No fault of location but I filled out all my info on line and then the location had to re enter everything. Pick up should have been quicker if not for that

Raquela Q.
Rating:

Make it more accessible for those that do not have credit cards or even a phone to download the app. 1) At first I gave my MasterCard, she said it would not be accepted (as most MasterCards did not work she said) 2) I had to use my data overage to download the link Get back to cash payments, or even debit payments and manual paper work. Quite a hassle. Fair Prices though and quick service, but just the process was not for elderly who do not own a phone, or for those that only have debit cards. I understand it is for insurance reasons, but make some compromise.

JOSEPHWAYNE L.
Rating:

Customer did not leave a comment.

Gerald C.
Rating:

The truck dashboard is indicating that an oil change is needed. Apparently it's been on for awhile. That should be taken care of,as I would hate for someone to have the truck breakdown due to neglect on uhauls part.

BRIGHTOPPONG A.
Rating:

Unfortunately, the lady did not inform me of the insurance component. But in the end she added it to the total rental charges. I believe the renter should be made aware of the insurance charges before its added.

KEVINB C.
Rating:

trailer was broken. I was picking up a classic car so had my whole toolset with me, and we had driven 6 hours to pickup the trailer and car. I needed to spend an hour repairing the trailer as there were no others in town. Completely unacceptable.

Rose Michele G.
Rating:

Customer did not leave a comment.

DEBBY P.
Rating:

The mileage was wrong so I hope there will be no more charges on my card.

Michelle G.
Rating:

Customer did not leave a comment.

Robert L.
Rating:

Excellent service from the employee working today! Ive rented trucks and trailers all over the city, and this was the best customer service experience I've had. Thanks again!

Bismi Kizhekkeka M.
Rating:

Customer did not leave a comment.

Joshua M.
Rating:

A snow scraper would be nice, I grabbed mine out of my car all good. Lady at store was helpfull, liked the digital experience with uploading drivers License

ANDREW B.
Rating:

Customer did not leave a comment.

GEORGE L.
Rating:

Interior to be cleaner and snow removed from back of pick up truck.

JEAN L.
Rating:

Customer did not leave a comment.

Joseph O.
Rating:

Customer did not leave a comment.

MARYANN L.
Rating:

paid for a dolly wanted one that could help with large freezer this type not good paid for it and did not use it. next time they should ask what type of dolly you need??/

gerard B.
Rating:

Customer did not leave a comment.

MARISSA A.
Rating:

The entire experience was a head ache. Found another, more reliable company to rent from for future use.

Michael S.
Rating:

Nothing to improve, great service

Angela R.
Rating:

Customer did not leave a comment.

YVAN L.
Rating:

It is VERY hard to navigate on the website!! It is NOT "user friendly"!! You can NOT complete your reservation on line, and MUST call to reserve your trailer! U-Haul also told us to return the trailer 40 minutes away from our final destination!! We then HAD to call to change locations!! The new location was still 20 minutes away!! We found it VERY frustrating!! It ALSO said on our confirmation email, that all expenses were in US funds!! So, I called again to make SURE the total bill was in Canadian funds!! PLEASE update your website!!!

Samir M.
Rating:

Customer did not leave a comment.

CHRIS D.
Rating:

Very professional. Easie,

peter O.
Rating:

Customer did not leave a comment.

Bruce M.
Rating:

Customer did not leave a comment.

Trevor N.
Rating:

Uhaul worker does not understand the uhaul Renting process, was unable to properly explain to customer. Customer was charged twice for the price of the uhaul.

MICHELLE C.
Rating:

Excellent - thank you! better option offered for us - we appreciated their thoughtfulness and service!

serge G.
Rating:

Customer did not leave a comment.

Marcus C.
Rating:

Customer did not leave a comment.

Nicole A.
Rating:

Was not advised that fuel had to be replaced received truck with 3/4 of tank. Had to wait a long time for service as store very vusy and only 1 person working

Karen D.
Rating:

Picking the truck up in Sudbury cost us mileage and time. It was reserved to be in Hanmer, and Hanmer did have a truck. While the manager left, I had to move trucks around to get our assigned truck.

Barry P.
Rating:

Customer did not leave a comment.

sean L.
Rating:

The service was made quick and easy at this location. The cargo van was clean and full of gas. The customer service was great. Definitely would recommend this location in Minnow Lake.

LARRY M.
Rating:

Customer did not leave a comment.

Ray M.
Rating:

Customer did not leave a comment.

Jay J.
Rating:

Contract referred to having equipment returned clean inside as well as box (ordered pick up truck). When picked up, interior was filthy (dog hair, mud, food, interior windshield extremely dirty) as well there was debris in the truck box which I had to remove fro my use.. One windshield wiper on the truck was torn in half and rained for my entire rental - not very safe for travel.

Corey J.
Rating:

I have rented u-haul's many times. The girl working at this location didn't understand what to do as it relates to rentals. Needs more training. Also understaffed. It took way to long to get the rental. She was trying to serve about 10 customers at the convenience store while trying to fulfill my rental.

Marc F.
Rating:

Customer did not leave a comment.

Mario L.
Rating:

Knowlegable staff. More worried about catching their bus then their customer service.

Yvette S.
Rating:

Customer did not leave a comment.

Rick D.
Rating:

The location did not have anyone available to assist me with hooking up the trailer. The trailer did not have a jack and I had to physically lift it onto the hitch, a very high risk injury situation. On the first night of travel the lights on the trailer did not work. I had to stop on the side of the road and repair the wiring on the trailer. The wire connections were very poorly done and it was a dangerous situation on the side of the road. Will likely not use Uhaul again.

SCOTT H.
Rating:

Customer did not leave a comment.

EVAN L.
Rating:

PLEASE PARK THE TRUCK SO THAT IT CAN BE DRIVEN OUT (rather than backed out). The 26' truck was parked on a puddle of ice with another rental truck parked directly behind it. There was no place to turn around, so the only way out was to back up around the corner of the building while avoiding the other truck. I don't drive big trucks. I'm not used to it. Also, I had no traction on the ice. It was brutal. I wanted to say lots of nasty things about UHaul. The cashier at the location was friendly and did her best to help, but didn't understand the trucks very well and couldn't do much.

Stephen S.
Rating:

Clean vehicle before pick up Shoes under pax seat, blankets, cushions socks in cargo bay

Cliff F.
Rating:

Uhaul needs to update their lost of locations. I ran to 3 separate addresses all over town before we found the one I was renting from because the one I originally booked with had moved and the building was abandoned. Then I did some digging and found the second address for the location that is actually marked on my contract only to find it was the wrong one as well. Thankfully someone finally picked up the phone at the number that confirmed my reservation and I found the correct address.

Tara H.
Rating:

The clerk has no idea how to process my reservation. Had to call her manager and have it done over the phone. It was very time consuming especially since I made a reservation to avoid a long wait.

Jamie T.
Rating:

No one at the sudbury locations new how to set up a trailler. No one checked the lights and the service was horrible. I am really not impressed. I will NEVER go back to the sudbury location. On top of that, the email told me to go to the auto boss, the man was really not nice and told me to go to another location.

JAMIE F.
Rating:

Customer did not leave a comment.

david J.
Rating:

Customer did not leave a comment.

Amanda M.
Rating:

My U-Haul appointment was screwed up multiple times. I was supposed to be notified if it became available earlier after all the screw-ups and I was not. And no one helps me connect my trailer until after I asked. Worst service I've ever had from Uhaul. I have half a mind never to deal with Uhaul again. The problem wasn't solely with the location, as it was with the U-Haul company itself.

halladay S.
Rating:

Rented an Auto Hauler, needs 2 running lights on front areas of wheel covers, both out or not working, and also needs new tires, as they were worn out - trailer was licenced from Alabama or a southern US state. Renter / cashier needs better training on how to hook up or show customers how to properly hookup trailer. Other than that it worked fine

Cory M.
Rating:

Vehicle was late. Uhaul Rep didn't have the key after the van arrived. Very poor management and very frustrating experience

Allan A.
Rating:

Customer did not leave a comment.

Angel R.
Rating:

Ensure customer service person does not stop to help other customers multiple times while serving uhaul customer. There were three staff onsite so there was no reason to stop serving us in favour of servibg another. Ensure uhaul rental truck is not diificult to get out of the parking lot due to lack of proper snow removal. Have customer service person do a or suggest walking around the truck to do a circle check for damage, check lights, ect..., verify gas and kms with customers present as Kilometers were off on paperwork listing 2 kms lower than kms in rental vehicle.

TRACEY D.
Rating:

Move your vehicles to another U-HAUL dealer.

carson W.
Rating:

Called to let the kwik way know I was going to be a little late for drop off due to the fact that I was at work until 6pm. He said not a problem, when i arrived the individual charged me another day. Very unsatisfied, will no longer be renting a haul or recommend u haul to friends or family.

al G.
Rating:

staff was helpfull but check in took quit a bit of time due to uhaul computer giving her wrong info plus not all info that had been given to uhaul by me when i reserved car dolly

Ashin S.
Rating:

Customer did not leave a comment.

Joyce M.
Rating:

Go somewhere else. The service is horrible this location should not be a uhaul location.

gisele H.
Rating:

clean the van

PATRICA T.
Rating:

Great service. Courteous people

Nicole A.
Rating:

There was a box of garbage in the front and stuff left from last customer in the back.

Monique A.
Rating:

Customer did not leave a comment.

richard B.
Rating:

Nothing. Everything was great. Thanks.

Mikayla E.
Rating:

Uhaul garuenteed two locations. Luckily the third one was here. Way too over priced and poor customer service. Will never go back to Uhaul. Customer service on phone said I got a discount.... kinda

Lisa R.
Rating:

Customer did not leave a comment.

gilles O.
Rating:

Customer did not leave a comment.

Daryl L.
Rating:

Will never rent a uhaul from the Bancroft location again. Due to the tires being put on wrong ( tires that should have been on the back axels were on the front) the truck was stuck in my yard. After waiting till morning to call they called me every 15 mins and harassed me. It took 2 hours for a tow truck to arrive (normal for Sudbury) the location called screaming at me when I tried to apologize and explain that a tow truck took forever the man yelled at me and told me to shut up and that I would have to pay another 24hr rental fee! Ridiculous, zero costumer service skills! We live in the north and there was hail and snow it happens. An act of god. Will never recommend this location to anyone ever. Renters beware!!!

Mike E.
Rating:

Customer did not leave a comment.

Julie B.
Rating:

Customer did not leave a comment.

chriss E.
Rating:

Customer did not leave a comment.

David L.
Rating:

Customer did not leave a comment.

GEORGE S.
Rating:

Customer did not leave a comment.

John S.
Rating:

Rep could help with pretrip inspection and hook up.

Brian P.
Rating:

Staff had no idea how to process or even take the trailer off.

kimberley C.
Rating:

Customer did not leave a comment.

garry W.
Rating:

Customer did not leave a comment.

herve L.
Rating:

Customer did not leave a comment.

james B.
Rating:

truck had little to no breaks left. had to push peddal to the floor to come to a stop. are the breaks connected to the horn? weird sounds. transmission is going. rmps rev high and takes forever to accellorate. was over charged for gas in relation to what was in the truck when i picked it up. when dropped off i was told to put more in than what was in it when it was picked up. took 30+ minutes to pick uo and drop off truck because they were dealing with other customers that came in after me..i guess dealing with a customer who is there first dont matter. very dissapointing when you want to move or get home and are treated like your not there in the store renting a truck.

Richard C.
Rating:

The people didn't know enough about the product and had to phone around to get answers to questions

Bonnie H.
Rating:

Customer did not leave a comment.

NICK J.
Rating:

a small uhaul outfit. Had everything I needed. easy pick up.

No reviews have been submitted for this location.

Back
To Top