Customer Reviews for Minnow Lake Kwik Way
(U-Haul Neighborhood Dealer)

159 reviews

1465 Bancroft Dr   Sudbury, ON P3B1R6

(705) 560-2342

Hours

  • Mon–Sun
    9 am–5 pm

Services at this Location:

Contact Us

(705) 560-2342

1465 Bancroft Dr
Sudbury, ON P3B1R6

Services at this Location:

Hours

  • Mon–Sun
    9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The store where I picked up the van had 2 cats inside. I don't believe it is a U-Haul thing but a cat inside a convenience store is strange and may not be sanitary. I booked the truck for a 7am pick up. I followed the instructions to collect thr key as the location only opens at 9am. But when I followed thr instructions, the message said I had to go back after the location opened to get the key. I called U-Haul customer sevice and they told me that therr was an error since no instructions were provided. I was offered a $50 credit. I left the location, and went back for 9am. When I did collect the key, my $50 dollar could not be found the clerk in your system. I called customer service back and was told that it will take 24hrs to be credited to my credit card. All in all, the experience wasn't too bad but I was delayed because of the oversight of the pick up. I am watching for the credit to apploed to my card, I hope there are no more delays.

Brian B. 
Rating:
5.0

The place where I picked up was great, the contact there was helpful. BUUUUT Uhaul as a company is GARBAGE!!! I spent an hour and a half on the phone trying to get the truck I had reserved and some help from movers, because when I went to pick up the truck it wasn't there. As a result, I missed the timeframe that a friend was going to help me move furniture into the truck. He was no longer able to help due to the fact that I was delayed a few hours and had to drive elsewhere to get the truck, then drive to another location to pick up the car tow and then back to the first place to get my car. Uhaul did not help with finding or paying for movers and instead gave me the run around on the phone as they put me on hold and had me talk to someone else. I will NEVER use their services again!

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

Tyler F. 
Rating:
5.0

The vehicles need a cleaning now and then 😀

Stephanie F. 
Rating:
5.0

Great customer service

Derik M. 
Rating:
2.0

One tire was low on air and the cab was very dirty. The process to get the vehicle online is atrocious.

France M. 
Rating:
5.0

Customer did not leave a comment.

Zhenchun S. 
Rating:
1.0

The van was completely dirty and stunk like manure! Also the wheel lineament needs to be fixed. Completely unsatisfied with my experience. I'll be definitely calling in to customer service. The Uhauls need to be cleaned and checked before and after every customer.

Crystal-Lee P. 
Rating:
3.0

Customer did not leave a comment.

Neal M. 
Rating:
5.0

There was visible spit inside the cab of the truck on the floor. 2 hours in the transmission began leaking and the truck began struggling to shift gears. We had to return it early as a result. Please schedule this truck for a cleaning and maintenance.

Matt S. 
Rating:
2.0

Equipment was in poor condition Agent refused to help hooking up Knew little to nothing about the equipment Never again!

Richard F. 
Rating:
2.0

It's a heavy trailer maybe help someone connected to the truck and test the lights. Also don't try and overcharge the customer for an extra day. I was there on time but spent 30 minutes fighting to get the trailer off the truck because I didn't have any help.

David W. 
Rating:
3.0

I had a reservation and your guys website says that if not there then you will give me $50 and the reservation wasn't there and this isn't the first time and you guys never pay the $50 that you are supposed to uhaul is getting really bad .

Deneen R. 
Rating:
4.0

Customer did not leave a comment.

Qaadir T. 
Rating:
2.0

Accept debt payments at the end of the rental it is not fair to people that have to pay there rental on a credit card I use my personal credit card to reserve the rental then my business pays it with the debt after it is returned I should not have to use my personal credit card to make the payment.

Nathan R. 
Rating:
2.0

A walk around was not done. There was less gas in the gas tank than the receipt indicated. I had to go back into the store x5 before I drove off. Inside was clean but the outside had a few inches of snow on it and nothing in the truck to remove snow. I had to check all lights were functional, brakes, back up, headlights, low beam and high beam, signal lights etc. I worked at uHaul in Calgary AB, so I know what I'm writing about. Tires we're not suited for snow here in Northern Ontario. I got the excuse”the truck was from Arizona”. So, NO I wasn't satisfied and feel I was overcharged for the amount of rental time. Cheryl McKee

CHERYL M. 
Rating:
2.0

Useless to advertise you can self pick up as it forced you to wait until they opened!

Dylan G. 
Rating:
5.0

Everything was done very well and professionally managed

RAYMONDJ B. 
Rating:
4.0

Customer did not leave a comment.

GILLES D. 
Rating:
5.0

Thanks

Al B. 
Rating:
5.0

Customer did not leave a comment.

JEANN C. 
Rating:
2.0

van was dirty smelled like stale smokes and no gas in tank

Timothy E. 
Rating:
5.0

Everything thing was great

Dennis W. 
Rating:
3.0

They had issues with the return but were able to solve the problem promptly

Steven H. 
Rating:
1.0

Clean the interior of Van's Before new customer rental. Should not have to clean a new rental ourselves like I was told by the owner who takes our reservations. Air conditioner was not working. Vapor service will not go back at that location..

JOSEPH M. 
Rating:
1.0

Was supposed to pick it up for 1030 am didnt leave till 1130 am with the vehicle then returned to the location because there was no dolly I ordered and waited another 40 min. I used the vehicle once and returned and still got charged almost 60 dollars for an hour. Ridiculous.

Tammy D. 
Rating:
3.0

Online check in process did not work on app. Check in process was needlessly invasive. Why exactly did yall need to call and bother my contact persons? I can walk in to a car rental agency with a driver's license and credit card and not have the same hassle. Vehicle was obviously unclean, debris in the back, coffee stains, used masks and gloves and leftover food and supplies in the passenger area. Yall should be paying me a cleaning fee.

Alexandra C. 
Rating:
3.0

Before leaving from Chelmsford to Dubreuilville I checked all fluids and motor was down in oil by 3 litter of oil so I topped it off , I'm sure most people wouldn't check the fluids so I could have broken down on side of the hwy with a blown engine, besides that all went well .

GILLESD D. 
Rating:
5.0

Great service.

Marcel G. 
Rating:
5.0

Customer did not leave a comment.

Ghassan O. 
Rating:
3.0

It takes too much time to pick up truck and also its somewhere complicated

Dipanshu G. 
Rating:
4.0

Clerk tried to overcharge me on the km used he said the truck is in mileage yes it is but I still only drove 81km I drive it weekly so I know the km. He said the computer charges by mileage which is fine but I still know exactly the km I used. Double check your bill let's just say accidents can happen.

Steve S. 
Rating:
2.0

The inside of the truck was dirty. When we dropped off the truck we were ignored, then when we finally did get someone's attention, they wanted us to get the information from the vehicle.

STEPHANIEMICHELL C. 
Rating:
3.0

Customer did not leave a comment.

NANCY L. 
Rating:
3.0

When I went on line to check on mattress bags the cost was 2.95 per bag. Great price. In the store location though he wanted me to pay 18.99 each are you nuts.unacceptable highway robbery !! What the hell is going on there.

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

JOVANVEER S. 
Rating:
5.0

I was charged 241.00 with a holding fee of 100.00, the employee saidnInshould contact younguys to see about getting a refund because he believes I was overcharged. We used the truck and we used it just for 4 kilometers but we were charged 141 and with 100 dollar holding fee it came to 241.00. Was just wondering if it could be looked into, Indo have the receipt.

Chris H. 
Rating:
1.0

We arrived home with the truck. We had help to start loading only to find a UHaul lock on the loading door. After several phone calls to customer service and road side assistance , finally a decision was made to have lock cut off. It took 6 hours for them to arrive. We lost our help for loading. We were only granted a refund of $50 and no charge for the extra day. We do not feel this was adequate compensation for the stress and extra work we had to do. We need to do another move in a few weeks and would appreciate a discount on this next rental or we will find another rental company. Would appreciate hearing from you. The service at the pickup location was slow, personnel did not seem very familiar with the software for the rental. How did they do their checks of vehicle and miss that a lock remained on the back door?

Pat D. 
Rating:
5.0

Customer did not leave a comment.

Miranda V. 
Rating:
3.0

Customer did not leave a comment.

Richard Q. 
Rating:
1.0

The lady I initially picked up the truck from, was pleasant and kind. The man I spoke with at drop off was arrogant and rude. (Amit Parmar) I would not rent or recommend rental from this location as long as this person is working there. He did not explain anything, he was annoyed when I asked to pay with a debit card and would not allow me to have a paper receipt.. "it will be mailed" was all he kept repeating. I was charged $55.00 more than he quoted (to my credit card) but had to wait on hold for 20 minutes to find out why, and that it will be adjusted after a few business days. This should have been explained when settling the bill on site. Very irritated and frustrated with this level of service.

DONALDGJ G. 
Rating:
4.0

Customer did not leave a comment.

VINCENT JR F. 
Rating:
5.0

Customer did not leave a comment.

Barbara B. 
Rating:
5.0

Problems with dealers not being able to find booking on their systems. At both pickup and drop off dealers has to call home to get reservation information.

SAM L. 
Rating:
1.0

Location rented my reservation out to any customer when it clearly indicated my name on the reservation. Was given a $50 credit and had to wait til the next day to get my vehicle of choice. I'm from out of town so I had to book a hotel room for the night. Once I received my rental which was a pickup truck with a hitch and ball. Well, I drove out to my location to tow my two trailers and the 2” ball was removed from the truck and then I had to drive 75 Kms to pick up a 2” ball and after all this running around. When I returned the vehicle the representative was so rude and could care less about me as he served other customers and dismissed me. Furthermore, I missed my 7pm reservation on the chichimaun ferry. I had to stay in an another hotel for the night. $197 hotel and $155 hotel charge cause my reservation was given away to another customer. I received his U-Haul receipt and it still had my name and contact info on the receipt. Not too impressed to say the least.

Robert L. 
Rating:
1.0

I booked the truck rental in the start of the week and when sunday came i called an hour before to see if they might of brought the truck back early and they rented out my truck and did not call me, she had to cancel another appointment and gave me a cargo van instead (i was okay with but still was not the pickup truck i reserved) and when i got in the van there was receipts everywhere, tim hortons cups in the back, USED KLENEX'S IN THE SIDE OF THE DOOR ASWELL AS A MASK NEXT TO THE SEAT, completely irresponsible due to this corona virus outbreak, which shows me the truck was not cleaned or sanitized before they gave me the keys, im not saying the person before me had the virus, but its the fact they could of potentially allowed the virus to spread. They also told me that i could drop off the key at 8 before the store closes or i could wait until they open the next day (due to the fact uhaul buisness hours are 9-5)pm, and when i got there they told me i was red flagged and would have to pay an extra day(late fee) Completely irresponsible and situations like this CANNOT happend. i understand it is not uhauls fault, but it makes me unsure if this is the procces in other stores... i will never be renting another vehicle from that location or recommending their store. I hope there is a follow up with the store on there cleaning policy. (I have all pictures showing the state of the cargo van when i first picked it up)

kingsley S. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

Customer did not leave a comment.

Clifford F. 
Rating:
1.0

Pay attention to the customer nor your fucking cell phone and properly inform people of all charges including that you are charging $5 if you use a credit card which is a fucking ridiculous charge you money grabbing motherfuckers.

Kevin P. 
Rating:
3.0

The uhaul representative we spoke to on pick up was amazing. We tried to do online check in but after 15 minutes of waiting for approval for an online agent to check our ID we had to go in to get our reservation which was a very long ordeal because the system said our self serve reservation was in process and would not allow her to finalize it. She was very friendly though. When we returned the uhaul we had to return the dolly rented as well. We locked it in the truck and told the attendant that it was there. He said we had to bring it into the shop ourselves. After explaining the door was locked and we had already dropped our key in the drop box he tossed me the drop box key and told me I had to bring it inside. After bringing it inside he then told us we couldn't park it in a parking spot and we had to bring it to the alley even though we dropped it off exactly where we picked it up. All of this while waiting for him to finish with customers so again a simple ordeal turned into a half an hour ordeal. With the whole online ordeal on pick up that took over 45 mins to pick up our van which should have been quick as advertised online. Our only bright side was the first attendant who helped us out when the online reservation system was not working for us. She went above and beyond to make sure we had our equipment.

Cameron G. 
Rating:
4.0

Customer did not leave a comment.

ANDREJ G. 
Rating:
5.0

Thank you for everything it's nice appreciate for everything

salim M. 
Rating:
5.0

Customer did not leave a comment.

Guy C. 
Rating:
5.0

Customer did not leave a comment.

MIKAELCHARLES M. 
Rating:
3.0

Truck needed oil change and no windshield washer fluid. No fault of location but I filled out all my info on line and then the location had to re enter everything. Pick up should have been quicker if not for that

Vince F. 
Rating:
3.0

Make it more accessible for those that do not have credit cards or even a phone to download the app. 1) At first I gave my MasterCard, she said it would not be accepted (as most MasterCards did not work she said) 2) I had to use my data overage to download the link Get back to cash payments, or even debit payments and manual paper work. Quite a hassle. Fair Prices though and quick service, but just the process was not for elderly who do not own a phone, or for those that only have debit cards. I understand it is for insurance reasons, but make some compromise.

Raquela Q. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHWAYNE L. 
Rating:
5.0

The truck dashboard is indicating that an oil change is needed. Apparently it's been on for awhile. That should be taken care of,as I would hate for someone to have the truck breakdown due to neglect on uhauls part.

Gerald C. 
Rating:
3.0

Unfortunately, the lady did not inform me of the insurance component. But in the end she added it to the total rental charges. I believe the renter should be made aware of the insurance charges before its added.

BRIGHTOPPONG A. 
Rating:
1.0

trailer was broken. I was picking up a classic car so had my whole toolset with me, and we had driven 6 hours to pickup the trailer and car. I needed to spend an hour repairing the trailer as there were no others in town. Completely unacceptable.

KEVINB C. 
Rating:
2.0

Customer did not leave a comment.

Rose Michele G. 
Rating:
5.0

The mileage was wrong so I hope there will be no more charges on my card.

DEBBY P. 
Rating:
4.0

Customer did not leave a comment.

Michelle G. 
Rating:
5.0

Excellent service from the employee working today! Ive rented trucks and trailers all over the city, and this was the best customer service experience I've had. Thanks again!

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Bismi Kizhekkeka M. 
Rating:
5.0

A snow scraper would be nice, I grabbed mine out of my car all good. Lady at store was helpfull, liked the digital experience with uploading drivers License

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

ANDREW B. 
Rating:
4.0

Interior to be cleaner and snow removed from back of pick up truck.

GEORGE L. 
Rating:
3.0

Customer did not leave a comment.

JEAN L. 
Rating:
3.0

Customer did not leave a comment.

Joseph O. 
Rating:
3.0

paid for a dolly wanted one that could help with large freezer this type not good paid for it and did not use it. next time they should ask what type of dolly you need??/

MARYANN L. 
Rating:
5.0

Customer did not leave a comment.

gerard B. 
Rating:
2.0

The entire experience was a head ache. Found another, more reliable company to rent from for future use.

MARISSA A. 
Rating:
5.0

Nothing to improve, great service

Michael S. 
Rating:
3.0

Customer did not leave a comment.

Angela R. 
Rating:
3.0

It is VERY hard to navigate on the website!! It is NOT "user friendly"!! You can NOT complete your reservation on line, and MUST call to reserve your trailer! U-Haul also told us to return the trailer 40 minutes away from our final destination!! We then HAD to call to change locations!! The new location was still 20 minutes away!! We found it VERY frustrating!! It ALSO said on our confirmation email, that all expenses were in US funds!! So, I called again to make SURE the total bill was in Canadian funds!! PLEASE update your website!!!

YVAN L. 
Rating:
1.0

Customer did not leave a comment.

Samir M. 
Rating:
5.0

Very professional. Easie,

CHRIS D. 
Rating:
5.0

Customer did not leave a comment.

peter O. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
1.0

Uhaul worker does not understand the uhaul Renting process, was unable to properly explain to customer. Customer was charged twice for the price of the uhaul.

Trevor N. 
Rating:
5.0

Excellent - thank you! better option offered for us - we appreciated their thoughtfulness and service!

MICHELLE C. 
Rating:
5.0

Customer did not leave a comment.

serge G. 
Rating:
5.0

Customer did not leave a comment.

Marcus C. 
Rating:
2.0

Was not advised that fuel had to be replaced received truck with 3/4 of tank. Had to wait a long time for service as store very vusy and only 1 person working

Nicole A. 
Rating:
2.0

Picking the truck up in Sudbury cost us mileage and time. It was reserved to be in Hanmer, and Hanmer did have a truck. While the manager left, I had to move trucks around to get our assigned truck.

Karen D. 
Rating:
4.0

Customer did not leave a comment.

Barry P. 
Rating:
5.0

The service was made quick and easy at this location. The cargo van was clean and full of gas. The customer service was great. Definitely would recommend this location in Minnow Lake.

sean L. 
Rating:
3.0

Customer did not leave a comment.

LARRY M. 
Rating:
5.0

Customer did not leave a comment.

Ray M. 
Rating:
2.0

Contract referred to having equipment returned clean inside as well as box (ordered pick up truck). When picked up, interior was filthy (dog hair, mud, food, interior windshield extremely dirty) as well there was debris in the truck box which I had to remove fro my use.. One windshield wiper on the truck was torn in half and rained for my entire rental - not very safe for travel.

Jay J. 
Rating:
2.0

I have rented u-haul's many times. The girl working at this location didn't understand what to do as it relates to rentals. Needs more training. Also understaffed. It took way to long to get the rental. She was trying to serve about 10 customers at the convenience store while trying to fulfill my rental.

Corey J. 
Rating:
3.0

Customer did not leave a comment.

Marc F. 
Rating:
1.0

Knowlegable staff. More worried about catching their bus then their customer service.

Mario L. 
Rating:
3.0

Customer did not leave a comment.

Yvette S. 
Rating:
3.0

The location did not have anyone available to assist me with hooking up the trailer. The trailer did not have a jack and I had to physically lift it onto the hitch, a very high risk injury situation. On the first night of travel the lights on the trailer did not work. I had to stop on the side of the road and repair the wiring on the trailer. The wire connections were very poorly done and it was a dangerous situation on the side of the road. Will likely not use Uhaul again.

Rick D. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
4.0

PLEASE PARK THE TRUCK SO THAT IT CAN BE DRIVEN OUT (rather than backed out). The 26' truck was parked on a puddle of ice with another rental truck parked directly behind it. There was no place to turn around, so the only way out was to back up around the corner of the building while avoiding the other truck. I don't drive big trucks. I'm not used to it. Also, I had no traction on the ice. It was brutal. I wanted to say lots of nasty things about UHaul. The cashier at the location was friendly and did her best to help, but didn't understand the trucks very well and couldn't do much.

EVAN L. 
Rating:
3.0

Clean vehicle before pick up Shoes under pax seat, blankets, cushions socks in cargo bay

Stephen S. 
No reviews have been submitted for this location.

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