The store where I picked up the van had 2 cats inside. I don't believe it is a U-Haul thing but a cat inside a convenience store is strange and may not be sanitary. I booked the truck for a 7am pick up. I followed the instructions to collect thr key as the location only opens at 9am. But when I followed thr instructions, the message said I had to go back after the location opened to get the key. I called U-Haul customer sevice and they told me that therr was an error since no instructions were provided. I was offered a $50 credit. I left the location, and went back for 9am. When I did collect the key, my $50 dollar could not be found the clerk in your system. I called customer service back and was told that it will take 24hrs to be credited to my credit card. All in all, the experience wasn't too bad but I was delayed because of the oversight of the pick up. I am watching for the credit to apploed to my card, I hope there are no more delays.Brian B.
Minnow Lake Kwik Way
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Sudbury, ON P3B1R6
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- 3.5 Average Customer Rating
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The place where I picked up was great, the contact there was helpful. BUUUUT Uhaul as a company is GARBAGE!!! I spent an hour and a half on the phone trying to get the truck I had reserved and some help from movers, because when I went to pick up the truck it wasn't there. As a result, I missed the timeframe that a friend was going to help me move furniture into the truck. He was no longer able to help due to the fact that I was delayed a few hours and had to drive elsewhere to get the truck, then drive to another location to pick up the car tow and then back to the first place to get my car. Uhaul did not help with finding or paying for movers and instead gave me the run around on the phone as they put me on hold and had me talk to someone else. I will NEVER use their services again!Joshua M.
The vehicles need a cleaning now and then 😀Stephanie F.
Great customer serviceDerik M.
One tire was low on air and the cab was very dirty. The process to get the vehicle online is atrocious.France M.