I didn't rent any equipment, just the truck. I am being charged a $23.40 fuel fee and a $30.00 fuel service fee. These charges are incorrect as the truck actually had more fuel upon return than when I picked it up. Additionally, I am disputing the $25.00 cleaning fee. I returned the vehicle in the same condition I received it, having cleaned the cab and swept the back. There was no need for professional cleaning. Regarding my mileage, I estimated 30 miles and drove 44 miles. At $1.29 per mile, the total is $56.76. Since I already paid $38.70 for the initial estimate, I should only be charged the difference of $18.06. I have already paid a holding amount of $109.65 via the app. Based on the above, I expect a refund for all unauthorized fuel and cleaning fees, with my final additional charges totaling only $18.06 for the extra 14 miles. This not my first time renting with U-Haul and I had rented for 5 days out of state before without any issues I look forward to your prompt resolution of this matter. I have taken photos before and after for my record.
Aminatou B
Customer Reviews for Minuteman Press Joliet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location was easy to find, in a safe well-lit area. Return instructions were easy to follow.
April VLionel made the process effortless
LILA BIt was hard to get the paperwork done on the website, I’ll never rent from a place where I can’t go in and talk to a person
Thomas D