Customer Reviews for Mis Dos Patrias II
(U-Haul Neighborhood Dealer)

493 reviews

811 Broadway   Rockford, IL 61104

(815) 962-8433

Hours

  • Mon-Sat: 9 am - 7 pm
  • Sun: 9 am - 3 pm

Special Operating Hours

  • 4/10/2021 - 5/7/2021: 9:00 am - 6:00 pm

Services at this Location:

Contact Us

(815) 962-8433

811 Broadway
Rockford, IL 61104

Services at this Location:

Hours

  • Mon-Sat: 9 am - 7 pm
  • Sun: 9 am - 3 pm

Special Operating Hours

  • 4/10/2021 - 5/7/2021: 9:00 am - 6:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The truck was filthy. I was given wrong information about my drop-off site.

SANDRA E. 
Rating:
5.0

Customer did not leave a comment.

SHAYLA S. 
Rating:
2.0

Customer Service was horrible. They treated me like a criminal. Like they didn't want me or my kind there. I'm African-American, the establishment was Hispanic. Mind Blown🤯😔

NIA S. 
Rating:
3.0

Earlier pickup would be nice.

Cary W. 
Rating:
3.0

Other than being in somewhat of a sketch location the staff was very accommodating and the process went smoothly..

JAMES W. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS H. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

FOUNTANE S. 
Rating:
5.0

Erika and her husband were very helpful and friendly.

Charles C. 
Rating:
3.0

Customer did not leave a comment.

WANDA F. 
Rating:
5.0

Passenger door was hard to close

CHRISTOPHER T. 
Rating:
1.0

Charge for another day didn't know I had to be back at the same time I picked

Antwon L. 
Rating:
5.0

Customer did not leave a comment.

JACOB S. 
Rating:
5.0

Loved the idea I could take care of everything earlier and pick up truck later after closing

JOAN B. 
Rating:
3.0

Customer did not leave a comment.

TANAI B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

The employees were incredibly helpful, flexible, and wonderful to interact with.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

RICARDO A. 
Rating:
2.0

the van was dirty right front tire was ,low on air didnt walk around to check for damage before or after return i use uhaul quite often am familiur with good standards this was not good

lana B. 
Rating:
5.0

Customer did not leave a comment.

george R. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN D. 
Rating:
5.0

Customer did not leave a comment.

MERCEDES S. 
Rating:
4.0

Que sigan como hasta ahora, que la calidad del servicio no baje.

ENRIQUE S. 
Rating:
5.0

They were very courteous and efficient.

debbi C. 
Rating:
4.0

These folks were extremely helpful and great to work with. I would have given 5 Stars, except I had some difficulty contacting a live person at pick up location.

Lisa H. 
Rating:
4.0

Customer did not leave a comment.

Kelly M. 
Rating:
3.0

My experience with Uhaul was extremely bad. I reserved a 20' truck but once at the pickup location no truck. Had to go to different dealer and get10' truck which cause a lot of miles and heart ache trying to move 5 bed room house

Robb W. 
Rating:
1.0

Everywhere said they closed at seven pm, when we got there to return the truck everything was closed up. I had called the location an hour early and the guy said nothing about closing early.

Patricia B. 
Rating:
1.0

Customer did not leave a comment.

Troy M. 
Rating:
5.0

Customer did not leave a comment.

Dwight W. 
Rating:
5.0

Customer did not leave a comment.

Eunice E. 
Rating:
1.0

Charged for fuel unwarranted.

Karl F. 
Rating:
1.0

This was a horrible, horrible disgusting experience. I will be contacting customer support on Monday. 5 min before pick up - when I just drove 30 min into the city from the airport - I got an email saying the truck was 20 min away from where I had expected it to be. I then drove there - which was in the ghetto of rockford to an office with bars on the windows, staff not wearing mask, broken windows and glass everywhere, and the worst customer service I have ever recieved. The person gave me attitude for being late - even though it was uhauls fault for changing the pick up at the last minute. There was trash in the back of the truck. there was trash in the front of the truck. the office manager took photos of my ID for 5 minutes with her phone, she demanded additional inappropriate information, ad tried getting me to sign stuff that only after inquiring she admitted I did not need to sign it. I'm no where even close to being done. This was unprofessional, inappropriate, and dangerous!

Lowell T. 
Rating:
5.0

The loacatiin and attendee were great. The customer service over the phone was terrible. I was on hold for a total of about an hour just to rent a truck. It's the worse and I will never rent U-Haul again.

Tony B. 
Rating:
5.0

Customer did not leave a comment.

Ashley H. 
Rating:
5.0

Customer did not leave a comment.

Teresa W. 
Rating:
5.0

Everyone, everything was organized and timidly done.

LUIS P. 
Rating:
5.0

Customer did not leave a comment.

Tara T. 
Rating:
1.0

Customer Service was terrible and the place was dirty and smelled bad

Kendra U. 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
1.0

Customer did not leave a comment.

ranfis M. 
Rating:
3.0

Customer did not leave a comment.

Kenneth R. 
Rating:
3.0

Customer did not leave a comment.

Megan G. 
Rating:
3.0

Make sure the trucks are up to par when I got into the truck it had a gas cap notification and it wouldn't go away

Nicole M. 
Rating:
5.0

Customer did not leave a comment.

Darrell M. 
Rating:
5.0

Was my first time renting uhaul alone. And, it was the best experience. Everything went smoothly for me. I was a bit late returning vehicle, yet no late fee. And was treated w respect. Thank you for making my first rental experience perfect!

Janice B. 
Rating:
3.0

I cleaner building when people come in but other then that you are doing great.

JEFF M. 
Rating:
4.0

Customer did not leave a comment.

JEFFERY G. 
Rating:
4.0

Customer did not leave a comment.

The N. 
Rating:
1.0

This was the worst vechile we were driving 12 mph the entire trip.

Heather A. 
Rating:
5.0

Customer did not leave a comment.

Benjamin B. 
Rating:
5.0

Customer did not leave a comment.

Suzanne P. 
Rating:
5.0

Customer did not leave a comment.

IAN JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

Customer did not leave a comment.

NICHOLE D. 
Rating:
5.0

Excellent service. Would definitely recommend to others!

ANDREA M. 
Rating:
5.0

Customer did not leave a comment.

KURT K. 
Rating:
5.0

Listen to their complaints if they have any and solve that issue, thanks!

Katherine H. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline C. 
Rating:
2.0

The wait was ridiculous even tho I checked in online prior. Because we waited so long in line the movers were at our house before we were. Not a good experience. I have now used uhaul 3 times with bad experiences EVERY time. We will NOT be using uhaul for our next move. Very disappointing.

Christy S. 
Rating:
2.0

They didn't have the pickup truck I requested, they told me that I would have to go to a farther location to pick one up. I refused because i did not want to pay for any extra mileage. They offerd a box truck in the end.

Audon e R. 
Rating:
4.0

Customer did not leave a comment.

Fernando E. 
Rating:
5.0

Customer did not leave a comment.

Timothy T. 
Rating:
4.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Great job

Carla F. 
Rating:
5.0

Customer did not leave a comment.

Mario V. 
Rating:
5.0

The personnel was very friendly and helpful!

Brittany T. 
Rating:
5.0

Don't charge for the pads requested if the are unopened and not used.

LISA D. 
Rating:
1.0

Customer did not leave a comment.

murdis D. 
Rating:
5.0

Very easy drop off location. The manager was friendly, professional and very knowledgeable about the U-Haul system. An enjoyable and easy experience checking the truck back in.

Tim N. 
Rating:
1.0

Customer service was HORRIBLE. COMPLETELY HORRIBLE. Out cashier was completely rude.

Robert B. 
Rating:
2.0

Be correct on the times of people resigning your equipment. I returned the trick st 7pm on 1/10/2020. But your records say I returned it today which is not correct at all. So I need a refund of what every charge I have for almost a 3 day rental that never happened.

Latesha H. 
Rating:
5.0

Easy pick up and they are friendly and very helpful.

Natalie L. 
Rating:
3.0

The customer service they are Rude

Kimberle G. 
Rating:
2.0

Customer did not leave a comment.

Dale P. 
Rating:
5.0

This site is very easy to get to and use from east of Rockford with a minimum of traffic. The staff are very personable. I use this place to rent a truck two week ends in a row every year at this time as I transport Creches to the Church of Jesus Christ of Latter-day Saints for the Rockford Community Nativity display and concert during the first weekend in December. I've always had a good experience.

Kimella W. 
Rating:
3.0

Customer did not leave a comment.

Juanita B. 
Rating:
5.0

Customer did not leave a comment.

MANNY K. 
Rating:
5.0

Customer did not leave a comment.

Jeffery P. 
Rating:
5.0

The owner and folks there were extremely nice and helpful. Made me feel good for the rest of the day. I will go out of my way to rent from them again. Outstanding in every way!

Christopher T. 
Rating:
4.0

the e-mails that was sent for registrations and return should stay active longer, my cell was off line and I had no way to complete my return by the time I made it home to charge my cell

Tanya H. 
Rating:
1.0

Code to lock was incorrect. No call was returned when I alerted them. Very poor service.

John C. 
Rating:
5.0

Nice lady. And also A Very convenient location!

Darien H. 
Rating:
3.0

Customer did not leave a comment.

Audon R. 
Rating:
4.0

Online check in process was very slow. It took over a half an hour. I had to go into the store to finish. Luckily I still had enough time to get everything moved. Man working there was very helpful.

Colleen H. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
5.0

There is nothing to complain about. The gentleman's service was quick and efficient. I would recommend this U-Haul facility.

Edna H. 
Rating:
5.0

The Area Supervisor was there to assist and was very helpful and efficient.

Stephen D. 
Rating:
5.0

They was like they were waiting and they where so nice

lydel H. 
Rating:
4.0

Customer did not leave a comment.

robert B. 
Rating:
1.0

I went 14 miles and was for charged for 25 miles never again.

TRACY H. 
Rating:
2.0

The location was "rough". Several people milling about. No one at desk initially.

Brook S. 
Rating:
5.0

Customer did not leave a comment.

Twann M. 
Rating:
5.0

Customer did not leave a comment.

Terrance J. 
Rating:
5.0

Customer did not leave a comment.

SHATOYA H. 
Rating:
5.0

Oscar there was remarkable. He single handedly made this experience wonderful.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

ANDREW B. 
Rating:
1.0

Make sure customer service is up to par. I was just charge a month later for more than I should have been. The truck had a whole in it. I had to drive almost 20 miles there and back to take the truck to be repaired. I am being charged for that. I spoke with melinda who extended my time and stated I would not have to pay for the miles used to get the repair but I am being charged. Not happy with uhaul at all I just want my money back that I'm owed. This is ridiculousness.

LASHUNDRA K. 
Rating:
5.0

Customer did not leave a comment.

Gloria M. 
Rating:
4.0

Customer did not leave a comment.

Toby A. 
No reviews have been submitted for this location.

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