Customer Reviews for Mississauga Box Store
(U-Haul Neighborhood Dealer)

Rating:

3.0

I have several issues with this location, mostly incorrect information regarding mileage and gas. I have also had problems with incorrect invoicing.

Rating:

5.0

Drop off was seamless, because i had the help of someone who had done this before. Otherwise drop off would have taken more time and more challenging. . Drop off procedure needs improvement.

Rating:

4.0

Open sooner

Rating:

3.0

The issues the breaks of the truck were not great

Rating:

1.0

The pickup process is too slow and unreasonable. I spend half an hour in the queue. Also, I don’t understand why I cannot pick up my truck when I have my reference number. The front desk is useless.

Rating:

2.0

Terrible service, I booked for one specific location. Then they called me arguing that the truck wouldn’t be available at that location and sent me to another one, when I got there again they said that truck was not available at that location either, I anded wasting time jump from one place to another making the online app booking useless and time wasting. The truck was dirty, almost with no gas.

Rating:

5.0

Counter person was able to multi-task with a long line...Great work.

Rating:

1.0

Waited 1.5 hours with a reservation

Rating:

5.0

Amazing was thrilled with MO very accurate service . Best!

Rating:

2.0

Clean up . Computer down . No return

Rating:

3.0

The line up was too long. The service should be more easy and systematic

Rating:

3.0

The drop off was a hassle. There were no employees at the counter. Instructions for key drop off was unclear. Would be helpful to have a person at the counter for an easier drop off for less tech savvy people.

Rating:

1.0

I had a very disappointing experience at this location. I had reserved a 20' truck and 2 dollies well in advance for May 31st, and both the app and your call center confirmed my booking. However, when I arrived on the 31st, I was told the 20' truck was no longer under my name and my only option was to take a 15' truck. This caused serious issues as I had only one day to vacate my home and had planned based on the size of the 20' truck. To make matters worse, when I asked for the 2 dollies I had reserved, I was told only 1 furniture dolly was available. No explanation was offered other than “this is what we have.” Despite accepting the smaller truck under pressure, I was still charged for the 20' truck! I don’t understand how that’s justified when I received a smaller vehicle and less equipment than reserved. This experience was extremely stressful, unfair, and unacceptable. I am requesting a full review of my case and a refund of the extra charges, as I was given a 15' truck but charged for a 20' truck. I also expect appropriate compensation for the inconvenience and lack of reserved equipment. I am awaiting your prompt response and resolution to this matter.

Rating:

5.0

It was so good big enough for my staff to fit in the UHAL I just took my my staff in one round this is the best top UHAL you the first top UHAL COMPANY in the world it is the best UHAL IN THE CANADA

Rating:

2.0

The location was closed and I had to go back to the truck multiple times to take pictures of the surrounding area. You have to take live pictures, not uploaded photos of pictures already taken via the camera.

Rating:

4.0

The only room for improvement would be signage where each batch of rental vehicles are parked at the Mavis & Dundas location, that says where the office itself is located. If not for an employee that happened to be working on a trailer nearby my rental vehicle, i may not have found the office where i get the keys.

Rating:

1.0

The lady at customer service counter was very rude and wasn’t there at out time we waited there 20 min and have to search her in the back where the truck are. No phone number provided to call just a guess going on and then here she comes saying that we are late and she went just 10 mins ago. We were late as out elevator was booked. I dont think that we deserve this service after paying near to 300$ for a truck worse experience ever

Rating:

4.0

It was very comforting to have the 2 employees( Moe, who made the original booking) and (Natalie, who checked us in and out on the actual day of the rental.) They were very pleasant & professional to us in our dealing with this transaction. Great employees for U-HAUL. sincerely, William & Tiffany

Rating:

5.0

Do circle checks before renting

Rating:

4.0

Good service

Rating:

3.0

staff very friendly and helpful - showed how to open back and pull out walkway. Truck was from Arizona and MPH so challenging for Canada to know speed. . Important - passager side mirror was misaligned and dangerous. I could not correct. Fortunately my passager could assist when changing lanes. Had 20 foot vehicle so needed both mirrors working. No obvious way to correct and no instructions in the glove compartment. I called the office manager and he had no advice/suggestions.

Rating:

1.0

Filled gas and noticed on updated transaction receipt I was charged for gas. Will not be returning. Not very welcoming.

Rating:

2.0

As per the timing on website, on sundays working hours of the location are 10:00 to 16:00; Had booked the pickup for 11.00 am. I was at the location at 10:50; there was a sign on the window saying "will be back shortly, please wait."....waited till 11:32 ...no sign of anybody coming there to open. 3 other customers waiting. One called customer service and spoke with them. another shopkeeper advised...he might be in the parking lot. Go to parking lot, male employee of uhaul...on being advised that we were waiting, said" why did you not get online checkout; why did you not uopload your documents...Finally gives me keys at 11:45.the booking was for 4 hrs..but the invoice printed out said return at 3 PM, instead of the 4 hrs window. i brought pickup back at 15:10 hrs....sign said closed for the day. so i had no option but to down load the app and return the vehicle, Very disgraceful service. will never go back to this location again.

Rating:

1.0

We did not use our van too much, also we give back the car with the same condition as we brought.

Rating:

5.0

They were incredibly nice and helpful the entire experience. Would recommend 👍

Rating:

1.0

My Truck was supposed to be ready for pick up at 7am, and it was not ready. I had to wait for the location to be opened at 9am to pick it up. I had to pay extra 2hours for my helping crew because of this.

Rating:

3.0

I was charged for equipment I did not receive.

Rating:

1.0

Charge properly. No fake charges as took from me for fuel.

Rating:

2.0

The location was in a flea market and very hectic to park and maneuver in the area. The customer service was not great either.

Rating:

4.0

The vehicle parking is a bit far away from the office, waiting time for check in is long

Rating:

2.0

The gentleman was very nice and friendly. The location is very dingy and borderline “sketch-fest.”

Rating:

5.0

It must be a busy location because the vehicle looked as tho it was just returned. I cleaned it before I returned it because i use this location all the time.

Rating:

5.0

Natalie and the rest of the team always looks after us. We will always come back here. Highly recommended!

Rating:

5.0

Everything was excellent

Rating:

1.0

I had a very disappointing experience with U-Haul. The customer service at both pickup and drop-off was extremely rude and unprofessional. There was no courtesy or willingness to help, and I felt like I was being treated as a burden rather than a customer. This kind of attitude is unacceptable and has left me reconsidering ever using U-Haul again.

Rating:

5.0

Application and Computer System

Rating:

3.0

Utility Dolly, appliance dolly & moving blankets were not in the truck. Truck was in bad shape has not been serviced,

Rating:

5.0

Check in was well organized even with a lot of people waiting for their turn. Return was super easy. Someone was outside and checked me in. Was great

Rating:

5.0

We did self pick up went great!

Rating:

5.0

This is the second time I have used UHaul and again I'm happy with the experience. The employee who works at the Mavis Rd. and Dundas St. location in Mississauga has been most helpful both times. He is very efficient and knowledgeable. I would recommend UHaul because of the positive experiences I've had with this company.

Rating:

2.0

Make sure when rental is set up for online pick up at certain time for it be that. Location was closed and rental was not set up properly so I had to wait until the location to open in order to be able to pick up. Rep demanded I give an alternate number even though it was not required to mobile pick up.

Rating:

5.0

Have coffee 😆

Rating:

1.0

There is absolutely no customer service. The inchage never took interest in customer's request to explain the vehecle's operation cont rols and procedures for handing over the vehicle .

Rating:

5.0

Just do the on line first and then it's easy 👌

Rating:

3.0

The guy who helped us out at the counter was friendly, although the truck that we got was not safe to drive at all. It has lot of alignment issue, the truck doesn't drive straight on the roads it keeps going right and left while I hold the steering wheel very hard even in slow speed.would not recommend that truck for the further use.

Rating:

5.0

Make it a little cheaper

Rating:

1.0

It took more than 1.5 hour to get the key. The staff is very slow and talking through the phone while dealing customers which take extra time to deal 1 customer. I booked Uhaul from 11:30am and I got the key at 1pm. Very poor customer service.

Rating:

3.0

This is a busy location. Needs bigger facilities and more staff. The staff was hand was very pleasant and helpful.

Rating:

4.0

The unit ran fine. However, when driving along WITHOUT A PASSENGER in the passenger seat, it makes a loud, annoying, constant squeaking noise. When there is a passenger sitting in it, the noise does not occur.

Rating:

1.0

When asking on phone, they mentioned gas should be filled to same amount before returning. I did this (using my own money) and left receipt in vehicle. When being charged after, they again charged me for the gas. When trying to get a refund for the gas. we tried asking on the phone which they said they would but would take some time, but I am not sure they really intended to. We had to go in person later and inquire and after a struggle going back and forth and trying to avoid talking to us (on phone and in person) and presenting evidence about refilling the gas, they were eventually able to refund me.

Rating:

3.0

Van was well maintained, could uae a bit if a sweep and and an outside wash. Bird droppings on windows. Inside doors, many salt stains.

Rating:

2.0

I told the person I had a deposit and asked to get that back. He told me I would get an email with the information, which never happened.

Rating:

5.0

Exelent service

Rating:

5.0

Staff very warm welcome, and made me convenient to picking up.

Rating:

5.0

Amazing service…

Rating:

3.0

Van was not good, driver seat not moving to adjust position,side mirrors also not moving to adjust view.totally I got uncomfortable experience, I used to bend to check side mirrors and I got back pain .

Rating:

3.0

The truck was not stable on the road almost had accident on the road and i was charged additional money for gas after putting gas when I finish using the truck that ridiculous

Rating:

2.0

I returned my vehicle with the exact amount of gas as I had picked it up with. The gentlemen working the front desk decided to add an additional 38 liters at a cost of $76 to me. I'm a busy person and I did not have time to go back and challenge the charge. Add to that, the trucks interior was dirty and smelt like tobacco. I have leased from this location several times and this experience will make think twice before I return to this location again.

Rating:

3.0

Inform the customer that there will be a text message sent to verify the license plate, vehicle number and condition. I did not receive that until after I left. The link had expired when I saw it. Had to call customer service to reset. Also, the app needs to gave the picture portion uploading fixed.

Rating:

2.0

The truck location was at the back behind the flea market. It was hard to find. Return was difficult too because it was very busy.

Rating:

1.0

Make sure truck is ready for paying customer as requested in reservation. Asked for 7am pickup and had to wait till 9am to get it. Plus location of pickup was changed twice and drop off location was changed to a far location. Overall poor experience and will not use U-Haul again.