Dispute Reference #5772820 The truck was dropped off within 8 hours of being picked up and yet we were charged an extra $80 or so for an extra day as well as another $16 charge for insurance (which was a result of the error by the other office). So now we were charged $16 twice. When we tried to deal with the issue, the customer service agent could only "elevate" the issue and send our pictures of mileage and the date of return to the drop off location for a follow up instead of resolving it herself. Now we have to take more time to explain and resolve the situation again with someone else. Still no satisfaction as of yet.
Laura M
Mississauga Box Store
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Mississauga, ON L5C1T8
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Customer Reviews
- 3.5 Average Customer Rating
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RAJENDRA GTerrible experience. Truck wasn't ready for mobile pickup, dolly wasn't provided, truck was boxed in when i got it. Booked my Truck for 8am and didn't leave the parking lot till 945am. Complete joke.
Ryan MThere was no dolly available even though I payed for it and the rental office was dirty.
Evan HI rented pickup truck. My trip was 8km in distance and I filled tank with 4 liters of gas before returning. Final invoice had 8 liter gas charge. How is it even possible that I drove 8km and burned 12 liters of gas? Even 8 liters I was officially charged is ridiculous. I am very unhappy with this experience
Valerii K