Customer Reviews for Mississauga Box Store
(U-Haul Neighborhood Dealer)

1,998 reviews

3092 Mavis Rd   Mississauga, ON L5C1T8
(Mavis north of Dundas At the Mississauga Flea Market)

(905) 272-3860

Location Hours

  • Mon-Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(905) 272-3860

3092 Mavis Rd
Mississauga, ON L5C1T8
(Mavis north of Dundas At the Mississauga Flea Market)

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Not friendly with timings and service

Sai Krishna B. 
Rating:
1.0

The uhaul attendant was at lunch when I arrived for my scheduled pickup so I had to wait an additional 30 minutes to pick up the truck. There was no notice that he was out to lunch but luckily someone was there to let me know so I waited for him to return. When I brought back the truck the uhaul attendant did not close my contract for an additional 1.5hrs so now I've been charged for an additional day and will be opening a dispute. I've now had to spend roughly 2hrs trying to resolve unnecessary issues raised by this location. Will not be using again and will definitely never recommend.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMAD A. 
Rating:
3.0

I didn't get my receipt. Where do I get that from? I shouldn't have to ask for it... The lady at the location was very helpful.

Delia G. 
Rating:
1.0

These guys were terrible never use this service again. They were rude and wouldn't give our deposit back. They said the truck needed to be 3/4 full of gas. I put $20 in and it was maybe $2.00 short of 3/4. They are not reputable. They stole my deposit

Norman M. 
Rating:
5.0

Customer did not leave a comment.

Karl W. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDERR B. 
Rating:
5.0

Waiting time period

Manuel Alejandro S. 
Rating:
2.0

One staff doing everything resulting in extremely long wait.

Waqas H. 
Rating:
4.0

Customer did not leave a comment.

Sanchit P. 
Rating:
3.0

Customer did not leave a comment.

Crisanto C. 
Rating:
1.0

More costumer services

Samuel P. 
Rating:
1.0

This location is like a hole in the wall. I thought that I was in a third world country. The truck was noisy and with many damages. It drove as if it had 500.000 miles on it. The gas tank indicator was not the same as indicated on the contract (less) but because of the location of the trucks as compare to the office, it seems to be a hassle to drive back to the office and have them check the reading. I decided to take the hit and fill the gas tank as indicated on the contract. This was my worst experience in renting a truck. NOT PLEASED

OSCAR H. 
Rating:
5.0

Customer did not leave a comment.

FRITZHEL S. 
Rating:
1.0

Everything

Michael P. 
Rating:
1.0

Customer service was terrible. Don't tell us to do your job and move the truck to the back of the lot yourself. There was no sign to indicate where the trucks were to be dropped off. There was a sign to indicate no trucks in the parking lot which made it very confusing.

Ann J. 
Rating:
3.0

Customer did not leave a comment.

MIRZA MANSOOR B. 
Rating:
1.0

The person setting me up has a dismissive attitude but I almost expected that as I walked in. The van had a tire pressure system that was faulty. I wasted money trying to fill air. The indicators were dead. It clicked fast meaning one of them was not working. I checked and they all blinked. It clicked normally for the first couple of clicks and then started clicking faster to indicate a fused indicator light. Also I was charged for gas and I fueled it at the Canadian tire gas station right beside that location. I'm disputing that charge. I wanna see the photo by the employee during check in.

Haroon K. 
Rating:
5.0

Clearer directions to manned office

Richard K. 
Rating:
1.0

employee was horrible and rude and started yelling at us for pointing out that the tire was flat. when we started driving there was a warning for it. he also forgot to give us the rental contract at pickup and then tried to say that we didn't fill enough gas, even though we returned the van with more gas than required. he was really rude and didn't know anything about customer service. should get fired in my opinion

Niharika S. 
Rating:
4.0

Customer did not leave a comment.

CLAIRELORNA JUMP D. 
Rating:
1.0

It was my first time picking up a U Haul The location was not appropriate. No one to help, however when I called U haul 3 days prior I was told someone will be there to help. The process of mobile pickup was very difficult, I was told to call a number (647) 258-9573, no one answered, and U haul customer service has a 52 minutes wait time.

Saurabh K. 
Rating:
5.0

Customer did not leave a comment.

Natalia P. 
Rating:
2.0

I do not recommend this branch. The car smells like cigarettes.

Juma K. 
Rating:
5.0

Customer did not leave a comment.

Nitin B. 
Rating:
5.0

Customer did not leave a comment.

Sukhjit S. 
Rating:
5.0

Customer did not leave a comment.

Fernando L. 
Rating:
3.0

The fellow who operated the located delivered a great customer experience. Helpful, knowledgeable and courteouus.

ANDRE S. 
Rating:
1.0

Location was not opened until 9:20 by which time there were several people waiting for 9:00 pickups. No apology or explanation was offered. Original booking was for an 8:00 pickup but location called the afternoon before to change it to 9:00

ROBERT D. 
Rating:
4.0

The app did not register my rental info. Very frustrating, but otherwise it was all good.

Gino C. 
Rating:
5.0

Customer did not leave a comment.

Antoine A. 
Rating:
3.0

Customer did not leave a comment.

KAMAL G. 
Rating:
2.0

The lockbox was apparently stolen so I was unable to pick up the truck as scheduled in the evening and instead had to drive to Mississauga from Vaughan disrupting my work day just to collect the key. I was unable to drive the truck back at that time and when I returned in the evening I was unable to use the link to confirm the condition of the truck. It was a very difficult feat to contact someone from uhaul at that time and ultimately I didn't receive much help. Truly did not meet the expectations I had and was a very inconvenient experience.

Bushra A. 
Rating:
1.0

Have lodge a complain about the staff name Dre he was abusive had no ethics to deal with customer.

NAUMAN K. 
Rating:
1.0

I am not happy with the charges made on my truck pickup. I picked at 11.10 am today and dropped at 12.15 pm today , drove 10 KM's, filled the gas and i was charged $30 for the fuel. They gave me 3/4 Quarters and I returned with 3/4 but the bill says 1/2. It's an insane and bad customer experience with this company. I called 20 times and to the number 905-272-3860 and no one picked it. I want my money back, otherwise I am going to take this to your CEO office further. Lucky that I had all the proofs, which are attached, before pickup and after pickup with exact mileage. How come a 3/4 becomes 1/2 in your inspection? Attached my proofs and sent to the location 841003_AFM@uhaul.com

RAMACHANDRA M. 
Rating:
1.0

They charged me extra even though I handed the keys before the due time. And also they didn't respond my emails to fix the issue.

MOHAMMAD K. 
Rating:
4.0

Customer did not leave a comment.

Van C. 
Rating:
5.0

Excellent service. I would definitely recommend! Both staff I encountered were very helpful and professional. Great experience.

JAYMIE P. 
Rating:
5.0

Customer did not leave a comment.

BUDHPARKASH D. 
Rating:
1.0

There have been more charges than expected Kindly look into this and resolve

NEERAJ P. 
Rating:
4.0

Keep the van in better condition

Vigneshraja G. 
Rating:
5.0

Customer did not leave a comment.

chris R. 
Rating:
2.0

Awkward busy location, unable to get supplies needed/ rented prior. Why offer the equipment if you don't even carry it? Blunt, unapologetic staff (definitely overworked can't even blame her). Witnessed multiple other people being denied equipment while there (me a dolly, another boxes and a third the wrong size truck from what was reserved.)

SARAHJANE R. 
Rating:
2.0

I will never rent from this location again. It took half an hour to get our reserved truck. When we dropped off the truck we had no instructions on how to do so. Never once in the many times that I have dropped off a U-Haul after hours have I had to go through a lengthy process to drop it off as well as go on a scavenger hunt to find the box to drop off the key.

Edgar L. 
Rating:
1.0

They gave me the wrong size truck and person at the desk insisted I ordered a truck when I definitely ordered a van. Then I couldn't complete the truck return on the app because of this. U-haul promised to charge me for the van and not the truck, so hopefully that's the case.

OLAJIRE L. 
Rating:
1.0

Phone numbers given to me never answered my calls. Also the representative at this location was very harsh with us. I will not recommend this place to anyone.

manu J. 
Rating:
3.0

Slow service. Needs more staff to accommodate demand on busy days

SAAD A. 
Rating:
2.0

A better location and better customer service!!

SIMONCA L. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
2.0

There was a huge line up and only staff working on the reservations, lineups, new reservations and what not. Plus the system was slow and the staff was not able to perform their job in timely manner. During the drop off there's no dedicated parking spot listed. Like no board or sign that says that you can park here if you are returning after 5pm. So you kind of look for u haul trucks and park next to it. Not organized! Date : August 28th, 2021

SOORAJ W. 
Rating:
3.0

Customer did not leave a comment.

Anthony M. 
Rating:
4.0

Customer did not leave a comment.

MOHAMMEDSAADI KA A. 
Rating:
5.0

Customer did not leave a comment.

QUY D. 
Rating:
5.0

Customer did not leave a comment.

Atiqullah R. 
Rating:
3.0

Customer did not leave a comment.

Jane P. 
Rating:
5.0

Thank you for your service.

Adriana G. 
Rating:
5.0

Customer did not leave a comment.

Bassem R. 
Rating:
5.0

Customer did not leave a comment.

fred J. 
Rating:
2.0

The location of the storefront was in a flea market. It was very difficult to find. Although the line was short, each interaction took long. There weren't any proper signage, direction. We followed what the app said to locate the truck which we did but then it said to still see the uhaul rep which we left the line and came back to a larger line. Very disappointing first experience. We were 1 hour late to actually obtain the truck and the rep was confused why we were late. We indicated that there was a line and the app was not clear in direction. He still looked confused although he could clearly see there was a line outside the store. Oh also, there were flies everywhere inside. Disgusting experience.

SAHIL J. 
Rating:
1.0

Had a pick up schedule at 8 am, office opens at 9. Door locked. Guys come out and no good morning or how can I help you.... Just simple : you have to wait till 9.... He was inside with keys, making me wait till 9. What a crappy service.

Zbigniew W. 
Rating:
5.0

N/a

BRANISLAV V. 
Rating:
2.0

I was charged for the insurance without asking for it, which was a waste of $15. Secondly, I saw numerous cube vans at the location and was told the only thing they had was a 20 ft. truck.....and the person behind me who didn't have a reservation came out and got a cube van, so I was forced into paying a $40 rental fee instead of $20. The worker himself was nice, but the tactics were not what I expect from Uhaul.

Andrew T. 
Rating:
3.0

Clean the cab of the vehicle before the next guest picks up the rental. I found clear signs of drug use and general filth, and minor damages all over the inside of the cab including cigarette resin. It also stunk of cigarette smoke. Most surfaces were somewhat sticky. The floor was covered in food debris. Zero effort given to hand over a clean vehicle to a paying customer. Extremely disappointed.

JOSHUADAVID K. 
Rating:
3.0

Answer calls better at stores was gonna be late for pick up called about 10 times no answer, seems all stores same was calling another location to set up for truck called bout 4 times finally got through only to get cut off tried calling back no answer called another few times then just called the on line number for I haul to finally get something. Nothing explained right I was told if drop off will be same as pick up so much mileage would be free well guess that was not the case at all as for if I will use again not sure.

MARK E. 
Rating:
5.0

Customer did not leave a comment.

MARIOMEDHAT AB H. 
Rating:
1.0

I explicitly declined Collision Damage Wavier while booking but when I got the final invoice it was included.

Himanshu Y. 
Rating:
5.0

Amazing customer service

Keifawna C. 
Rating:
5.0

Customer did not leave a comment.

Chun Pong N. 
Rating:
5.0

Saturday's its a busy day just only one person working. Thank you, so much..

Alexander A. 
Rating:
5.0

Nothing really everything ok

SEANN G. 
Rating:
2.0

Unnecessary charges added for fuel.

NIKHIL D. 
Rating:
5.0

Customer did not leave a comment.

Anthea B. 
Rating:
1.0

I had to wait for 25 mins for the attendant and didn't show up. So I decided to go to the parking lot and look for her, took her another 20 mins to do the work there and another 20 mins to get to the office to give me the truck. On top of that I rented a dolly and on my website when I was checking out got charged a dolly and a cloth thing (extra 5 dollars).

HENRY H. 
Rating:
5.0

Customer did not leave a comment.

FRANK M. 
Rating:
1.0

You need more people to process pickups and returns. Also, I'd come on time to pick up the truck and had to wait 50 mins to get the keys which I was ok with. I get a call at 4 asking me when I would be returning and when I said I'll be there in an hour the lady said I would be charged for an additional day for “holding up pick up for other customer”. If you guys are not competent enough to give the truck on than you should not be charging me for it. I got it an hour late, I returned it an hour late.

Dipen S. 
Rating:
3.0

Customer did not leave a comment.

Charlene A. 
Rating:
5.0

Customer did not leave a comment.

VAN L. 
Rating:
5.0

Excellent, safe and expedient service. Knowledgeable and helpful staff made the difference.

MIHAIL S. 
Rating:
1.0

The representative at the location spoke very rudely. I tried to explain him how my tank wasn't full and notified him the fuel level is low. He called me a cheat. That's a very rude way to talk to a customer. Never using this location again!

NISHANT K. 
Rating:
4.0

Representative from the front desk response should have been more formal and friendly . Utility furniture dolly which I have reserved but not provided however i was charged for that. Didn't get expected response. from the front desk representative .

WYCLIFF V. 
Rating:
5.0

Customer did not leave a comment.

CHERYLA M. 
Rating:
3.0

Don't ding the Customer credit card twice !!!!!

gary R. 
Rating:
5.0

Customer did not leave a comment.

DUYTAN L. 
Rating:
1.0

Customer did not leave a comment.

Milva D. 
Rating:
1.0

The customer service of this location needs to be improved. I came in the morning to pick up a truck rental that I booked online. I was the only one in the line and I waited for 5 minutes to be assisted as the guy was on the phone texting. I have not assisted accordingly as the guy did not explain anything and I needed to prompt the questions. This is the first time I availed Uhaul rentals. The guy just let me sign the form without even going through the contract. Upon the return of the rental, around 4 pm, the guy said he's worked was done for the day and just asked me to hand the key to him. I just felt but to wonder if that's the right thing to do. Moving is a very stressful life occurrence and people do not deserve to experience bad customer service skill especially from a Moving company. Overall, i had a bad experience with this location and i wished not to avail their service.

CHRISTOPHER-EDD G. 
Rating:
3.0

Customer did not leave a comment.

Emma S. 
Rating:
5.0

Customer did not leave a comment.

BEATA G. 
Rating:
3.0

We booked our pickup for 7:00 AM on Monday and it was confirmed. The attendant did not arrive until his 9:00 start time. This caused a lot of problems with our scheduling!

btran M. 
Rating:
5.0

Customer did not leave a comment.

Anton H. 
Rating:
5.0

In the back of the truck there were empty water bottles and other food packages..I recycled it accordingly. The equipment should properly clean before handing over to next customer.

Tehseen G. 
Rating:
3.0

I had drive 29 miles. Refule 20 litters gasoline and you charge me additional 80 $ for fuel....

MARCINJOZEF M. 
Rating:
4.0

Customer did not leave a comment.

Zhi S. 
Rating:
4.0

I tried calling this location many times but no answer. Maybe it would be appropriate to speak to someone on the phone before coming into this location.

JOANNE P. 
Rating:
5.0

Great service at the location. Everything was pitch perfect.

ANANDKUMAR D. 
Rating:
1.0

The equipment had an odor and was not satisfied with the service. The 800 number had an extreme wait time. I waited 2.5hrs on the phone to get a hold of someone. After many debate with the employee, finally managed to change the equipment which was much cleaner and odor free. I dont recommend anyone to pickup equipment before the store hours since there will not be anyone available to help.

SAHIBD M. 
Rating:
3.0

Customer did not leave a comment.

Arseni S. 
Rating:
1.0

Impossible to find the office. No drop box to return keys. No signs either.

Valery B. 
Rating:
5.0

Uhall amazing service, but i hope to remove from my bill truck insurance from Monday to Thursday, because i have my commercial insurance, and i gave it the policy number and company name, for the office in Mavis rd. I saw charged me insurance for all my days.

Dalal S. 
Rating:
1.0

not a happy camper

peter B. 
Rating:
2.0

When people reserve things weeks in advance it would be really nice that the things are there when we come to get them. I was thoroughly disappointed with the lack of service I received after reserving a truck with U-Haul.

Topaze H. 
No reviews have been submitted for this location.

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