Customer Reviews for Mississauga Box Store
(U-Haul Neighborhood Dealer)

Rating:

1.0

I reserved my truck one month in advance, including a dolly, but unfortunately, neither the truck nor the dolly was available upon my arrival. After waiting for 30 minutes, an agent called me and gave me only two options: Drive 20 minutes to another location — which would have caused me to miss my elevator appointment for the move. Wait several more hours and then drive 10 minutes to yet another location. which also would have caused me to miss my elevator appointment for the move. I had no choice but to accept a smaller truck, which resulted in higher costs in both time and money due to multiple trips and a penalty for exceeding the reserved elevator time — not to mention the extra physical effort caused by not having a dolly. To make matters worse, I did not receive any compensation, not even a free insurance upgrade. I kindly request that you review this situation and consider a form of compensation for the inconvenience and additional costs I incurred.

Rating:

1.0

Charge me alot for the gas i drove it only 25km i got charged 65$ took me lots of time to get the key and returning also and i did get the furniture dolly but i got charged for it

Rating:

3.0

Brakes were very bad on the rental truck

Rating:

4.0

Your app and online check in service needs work - equipment was fine

Rating:

5.0

I want to take a moment to highlight the incredible support I received from a truly remarkable person. She was there when I needed help the most, showing immense patience and kindness. I was so touched to see her arrive early in the morning, just to lend a hand to those in need. It would mean so much to me if you could recognize her efforts and perhaps consider giving her a gift as a token of appreciation. She was the only one working that day, and although I don’t know her name, her compassion truly stood out. Thank you for considering this!

Rating:

1.0

It took just over 60 minutes standing in line until I was able to check in for the truck. I had a 9:30 reservation and got there at 9:20 and was not served until after 10:30am. The location I had scheduled an item to be picked up with the U-Haul was supposed to be 10am so I was an hour late for that due to waiting at the U-Haul. Then when I came to return the truck, I had to wait 15+ mins to hand in the key. I've rented from other U-Haul locations and never had such slow service. I'll be using another location next time, unfortunately.

Rating:

4.0

All good

Rating:

5.0

Keep up the good work

Rating:

3.0

First truck was in bad repair, Horn didn't work and I'm general drive poorly. Had to go exchange. The location itself is basic but the customer service was excellent....the guy was very friendly and helpful.

Rating:

1.0

i rented truck from this location but on my way to my work their truck turn off on highway i tried so many times but truck won’t start. Then i called uhaul customer service support they sent tow after 3-4 hours till that i was in road waited for them. i called so many times to this location before customer service but they never answer. My day was spoiled. My client canceled their moving worth $1200. I paid my worker for doing nothing $150 in addition this location charged me $102. i am not expecting this from uhaul.

Rating:

4.0

Keep going

Rating:

1.0

I called the location the day before to confirm my truck was scheduled. I had an email verifying this from Uhaul. Location said truck was reserved for someone else for pickup on Friday the 18th but I was getting it on the 16th. Agent said she would call Uhaul and call me back which she never did. Worse service ever.

Rating:

5.0

Desk guy was very friendly and provided excellent customer service. Lots of trucks on the lot. The truck was pretty dirty on the outside, but the inside of the cab and box were clean.

Rating:

3.0

Your trucks need an alinement

Rating:

4.0

the woman at the from desk could be nice when dealing with customers

Rating:

2.0

The counter staff when I arrived was unfriendly and unwilling to help, she was discourteous. The process at this location was different from the previous location. This was the second and last time I will ever go to this location

Rating:

2.0

Its a small unkempt space at s flea market. Looks low class and shoddy.

Rating:

5.0

I was greeted at the door and the check-in process went fast. Great accessibility for parking and maneuvering trucks/trailers.

Rating:

1.0

I got charged wrong charges. I had requested a call to dispute the charges but got charges applied on the card without consent.

Rating:

5.0

Very good service and customer care.

Rating:

1.0

Do maintenance and safety inspections on the vehicles. The vehicle needs alignment and it’s was unsafe for road. When breaking in the highway would be all over the place. Driving straight with the steering wheel turned 45 degrees is not safe

Rating:

1.0

I put more than half tank of fuel he didn't refund me i put almost $100 fuel and customer service is garbage atleast uhaul maintain their customer service dont hire stupid people please hire good person who smile with Clients not always rude attitude

Rating:

3.0

Not Satisfied with UHaul’s service as I wasted 4 hours of my time and 30$ in gas for a reservation that was not confirmed by the store.

Rating:

5.0

This location gave me Truck at the last moment when other location where I booked refused

Rating:

1.0

The hauling area was full of oil spills and the they did not clean before renting it out. I sprained my ankle by slipping because of the oil. It made my moving very slow and spoiled some of my stuffs even when i decided to spread some cardboards and plastic. I informed this to the office gentleman and they rented out the same truck without cleaning immediately even when i complained it to them infront of the new customer.

Rating:

5.0

The lady at the pickup spot was so kind to me. Thank you for helping, I reserved the wrong date and she found a fix

Rating:

1.0

First of all, they gave me a truck with the left side-view mirror cracked. And to get worse, they have charged me for the fuel, as if I hadn't filled the tank. I have the photo with the tank level. I have returned with exactly the same level. Nobody went with me to inspect the truck. I don't really recommend this location.

Rating:

4.0

Easy process

Rating:

1.0

Better customer service from Agent Mohammed working at this location. First truck I reserved was missing a side mirror plus the agaent was not sure where the vehicle was parked in the big parking lot around the flea market, I had to check the sides of the building then the back by walking around. He wasn't able to resolve the issue with changing trucks without calling a customer service rep via phone , then proceeded to tell me he is not sure what to do and doesn't work there everyday. This issue delayed me 1 hr and ruined my whole moving day schedule. Strongly do not recommend to use this location. Please train your employees to be able to assist all customers with any issue they might face.

Rating:

3.0

I dont even care because I won't recommend your brand to my friends . And I am not gonna call Uhaul ever

Rating:

4.0

Maybe stay open at a later time?

Rating:

5.0

Money well spent

Rating:

5.0

Very professional

Rating:

4.0

We rented a truck for $19.99 which turned into $100.99 a kilo too high the truck was clean that customer service was good. We drove 30 km and use $20 worth of gas which is ridiculous.

Rating:

5.0

Excellent cx service

Rating:

3.0

I have several issues with this location, mostly incorrect information regarding mileage and gas. I have also had problems with incorrect invoicing.

Rating:

5.0

Drop off was seamless, because i had the help of someone who had done this before. Otherwise drop off would have taken more time and more challenging. . Drop off procedure needs improvement.

Rating:

4.0

Open sooner

Rating:

3.0

The issues the breaks of the truck were not great

Rating:

1.0

The pickup process is too slow and unreasonable. I spend half an hour in the queue. Also, I don’t understand why I cannot pick up my truck when I have my reference number. The front desk is useless.

Rating:

2.0

Terrible service, I booked for one specific location. Then they called me arguing that the truck wouldn’t be available at that location and sent me to another one, when I got there again they said that truck was not available at that location either, I anded wasting time jump from one place to another making the online app booking useless and time wasting. The truck was dirty, almost with no gas.

Rating:

5.0

Counter person was able to multi-task with a long line...Great work.

Rating:

1.0

Waited 1.5 hours with a reservation

Rating:

5.0

Amazing was thrilled with MO very accurate service . Best!

Rating:

2.0

Clean up . Computer down . No return

Rating:

3.0

The line up was too long. The service should be more easy and systematic

Rating:

3.0

The drop off was a hassle. There were no employees at the counter. Instructions for key drop off was unclear. Would be helpful to have a person at the counter for an easier drop off for less tech savvy people.

Rating:

1.0

I had a very disappointing experience at this location. I had reserved a 20' truck and 2 dollies well in advance for May 31st, and both the app and your call center confirmed my booking. However, when I arrived on the 31st, I was told the 20' truck was no longer under my name and my only option was to take a 15' truck. This caused serious issues as I had only one day to vacate my home and had planned based on the size of the 20' truck. To make matters worse, when I asked for the 2 dollies I had reserved, I was told only 1 furniture dolly was available. No explanation was offered other than “this is what we have.” Despite accepting the smaller truck under pressure, I was still charged for the 20' truck! I don’t understand how that’s justified when I received a smaller vehicle and less equipment than reserved. This experience was extremely stressful, unfair, and unacceptable. I am requesting a full review of my case and a refund of the extra charges, as I was given a 15' truck but charged for a 20' truck. I also expect appropriate compensation for the inconvenience and lack of reserved equipment. I am awaiting your prompt response and resolution to this matter.

Rating:

5.0

It was so good big enough for my staff to fit in the UHAL I just took my my staff in one round this is the best top UHAL you the first top UHAL COMPANY in the world it is the best UHAL IN THE CANADA

Rating:

2.0

The location was closed and I had to go back to the truck multiple times to take pictures of the surrounding area. You have to take live pictures, not uploaded photos of pictures already taken via the camera.

Rating:

4.0

The only room for improvement would be signage where each batch of rental vehicles are parked at the Mavis & Dundas location, that says where the office itself is located. If not for an employee that happened to be working on a trailer nearby my rental vehicle, i may not have found the office where i get the keys.

Rating:

1.0

The lady at customer service counter was very rude and wasn’t there at out time we waited there 20 min and have to search her in the back where the truck are. No phone number provided to call just a guess going on and then here she comes saying that we are late and she went just 10 mins ago. We were late as out elevator was booked. I dont think that we deserve this service after paying near to 300$ for a truck worse experience ever

Rating:

4.0

It was very comforting to have the 2 employees( Moe, who made the original booking) and (Natalie, who checked us in and out on the actual day of the rental.) They were very pleasant & professional to us in our dealing with this transaction. Great employees for U-HAUL. sincerely, William & Tiffany

Rating:

5.0

Do circle checks before renting