Customer Reviews for Mississauga Box Store
(U-Haul Neighborhood Dealer)

Rating:

2.0

Time consuming & not clean truck

Rating:

1.0

I will pay double if I need to, to use a competitor of yours going forward. Terrible service, terrible vehicles, terrible processes, the type of company that doesn't deserve to exist.

Rating:

5.0

Excellent Location and host for the service is Excellent Man and great customer service experienced i have ever seen in my life one word is Brilliant Customer service .

Rating:

1.0

I used the app and my credit card was charged almost double, 153 dollars, for a 15 foot truck used for six hours and about 30 km of driving. I picked and dropped off the truck at Mavis and Dundas Mississauga location. I called customer service at 905-790-6916 at 7:14 PM on Nov 14. After about 10 minutes a representative answered, she took my order number, then put me on hold to check the system. I waited twenty minutes and she never came back. I eventually had to hang up. The service was terrible. The app charges whatever it wants and you have no real way to fix the issue. I would not recommend using their app, go in person if possible or use another company.

Rating:

1.0

I had to wait half an hour in line to pick up the truck. The truck ran well, but obviously hadn't been properly cleaned. There was a crack pipe on the floor beside the passenger seat. This location closes early and it was not at all obvious where to drop off the key.

Rating:

5.0

I am a regular customer for at least the last 5?years. We rent these 15 footers for our church to haul stuffs needed for our Retreats, at least twice a year...Thanks U-Haul for always being there!- Jose

Rating:

5.0

Excelente atención muy buen vehiculo

Rating:

2.0

Location is terrible. Parking is really hard

Rating:

5.0

To start off, Mobile pick-up was a hassle Free option, and the vehicle was clean and in good driving conditions. I returned it to the same hub, and the return process was also smooth.

Rating:

5.0

Friendly knowledgeable staff

Rating:

5.0

All is well.

Rating:

5.0

Best service

Rating:

5.0

Customer service is great good explanation of renting equipment and truck.

Rating:

3.0

The counter associate was eating BK with oily hands while handling my credit card and license. It was not appropriate by any means and gross. It was definitely very busy and service could have been faster; so there wasn't enough people working so this person could take a break and eat lunch.

Rating:

5.0

Great service

Rating:

5.0

Niaya is awesome!

Rating:

3.0

Online process is tideous...

Rating:

4.0

Na

Rating:

5.0

Thank you

Rating:

1.0

The office is like a shop with grills and the staff was not friendly or nice. His style was like intimidating rather than polite or professional. I would certainly not like to go to that place again

Rating:

5.0

Thank you

Rating:

1.0

I got over charged

Rating:

2.0

Pricing

Rating:

3.0

Office seems old and sketchy. Definitely needs some renovation

Rating:

4.0

Service is good. Too many customers early in the morning. Insist on asking customers to checkin online.

Rating:

3.0

When I walked in to the location to ask for the truck, the man on the reception told me that there is no truck available. I went outside and call other location for the truck. The other location person said that they don't have truck but reserve one in the location where I was standing. The other location person booked me in a minute and asked me that I can pick up immediately. I was surprised that how come the receptionist told me that there is no truck available but the person from other location booked me from the same location in a minute where I was refused. Still don't understand this type of treatment and business. I came back in 5 minutes to the same receptionist and showed him the reservation and there was a truck. It was strange. Very strange.

Rating:

2.0

I always have issues, this day the office opened 20 minutes late which delayed me. Sometimes the gas is wrong and I need to go inside to have it corrected which there is a long line and it goes slow.

Rating:

1.0

You can have my complaint addressed as I've heard nothing from anyone yet but you keep trying to charge my credit card with the wrong amount.

Rating:

2.0

Pick up was not a problem, but drop of staff was very rude and did not want to give me final invoice, truck brakes were very bad , I told him upon drop and he said it is not his problem i have to bring it to the head office re brakes. I booked 10 ft truck and they gave me 15 ft because 10 ft had a very low air in the one of the passenger side tire upon my inspection... i asked for 10 ft truck but she said we dont have it but i saw 2 parked .. therefore i had no choice but to take the 15 ft more gas guzzler. I should be given $50 credit as I did not get the 10 ft truck which I booked and wanted. please look into the maintenance for example tires air, brakes, oil level etc. this is safety risk issue

Rating:

5.0

Truck had old worn tires..

Rating:

4.0

Everything was good

Rating:

1.0

When I toke Tlthe car it is not clean

Rating:

5.0

Some of vehicles are not new it needs maintenance.

Rating:

1.0

The Ac was not working at all

Rating:

5.0

When I arrived at my pick-up location, I saw the truck, but unfortunately, the previous renter hadn't closed out their route, so I couldn’t access it. Even the private shop owner couldn’t assist, but the U-Haul call center representative was incredibly quick and helpful. She arranged another truck at a different location, reserved it for me, and even made sure the cost of transportation was covered. Outstanding service—huge thanks to the U-Haul team!

Rating:

4.0

Only one staff working at the counter make us wait for 35 mins besides having online check in done already. Only one lady is responsible for in person bookings, attending phone calls from enquirers and assisting reserved bookings. Otherwise, we get great help in the parking lot. That staff was quite helpful. Just need to hire more people for counter, atleast during busy days like 31st or 1st of the month

Rating:

5.0

Less than an hour of using uhual I pay 71 too expenaive

Rating:

5.0

It was my first ride with U haul and it was great I appreciate everything, thanks.

Rating:

3.0

Through the app I started registration process and I was not able to find the key for assigned truck. After 1 hour waiting in queue for employee assistance finally the Uhail representative given me one other truck. After completing my move and bringing back the truck I was struggling to complete drop off through the app.

Rating:

1.0

First off I got this truck and drove to my storage, pulled out the ramp to find it filled with grease( I have pictures and videos) my son busted his ass. I called the local number 18 times ( no answer) I then called the customer service who advised me to bring the truck to a car wash ( SMFH) I had to buy 2 bottles of degreaser and pour it down the ramp to walk safely. The truck it self feels like it has a transmission issue and stall to 70 on the highway, barely moving then suddenly jolts in high speed. Driver’s door requires the strength of (the rock )to close it. Complete piece of shit. Then returning the truck they expect me to park it in the back( wayyyy back) and walk back to the office to complete return. AVOID THIS PLACE. Your sanity depends on it

Rating:

3.0

Customer service too slowl.. came st 902am - 4 people in front n by the time I finished my U-Haul truck acceptance; my checkout was almost 10am

Rating:

1.0

A total chaos, Only one employee working Huge line up with no one at the counter for 1 hour

Rating:

4.0

i wished this had the unlock feature thru the app

Rating:

2.0

The Truck was externally dirty the main cabin had dirty water bottle ( I had to clean up myself), the truck area was full of beer bottle cap and leftover from previous driver, the fuel tank was not full, the mirror not adjusted and adjusting was difficult, the front weather pads was coming out. I had no other option and was running out of time , if you guys need I have picture taken

Rating:

2.0

Front desk lady was rude and not very responsive to the questions. Looks like she doesnot want to work there and seems frustrated all the time. I had to wait for 20mins for her to come to the front desk, and the u haul truck was full of dust, and was in very poor condition, so. All the parts were lose. Could be better maintained.

Rating:

5.0

Excellent service, very smooth rent-out and return service

Rating:

5.0

Thank you for your service

Rating:

1.0

Overcharged, i didnt opt for cdw

Rating:

2.0

I went to pickup my truck and the clerk had no record of my reservation. We eventually determined that my reservation was canceled 2 weeks earlier and they didn't have any trucks available. 2 hours before we got a truck elsewhere. Just a horrible experience.

Rating:

5.0

nothing eveything was awesome and easy!

Rating:

5.0

Everything is smoothly _fast & convenient. However, the only issue was that the payment details were not entirely clear on the printed invoice. For example, I estimated my trip would be about 40km but I ended up driving 15km more. the extra distance should have cost about $18 with HST, but due to the way it's estimated, I ended up paying over $54. Tip: before renting, double-check your actual driving distance to avoid surprise charges (I understand that reminding me when I rent a car is not part of their responsibilities ) Lesson learned _ Grateful for the experience!

Rating:

4.0

Friendly staff

Rating:

3.0

I returned the truck at 9:30PM and put the key in the drop box outside of the store as instructed. Next day the invoice charged me for a lost key with a $100 fee. I called the store and they gave me a number to call to rectify the invoice. Called customer service and waited half hour and gave up. Called again in the afternoon and they said that it would take 3-5 business days to rectify. Not happy with this process. Shouldn't take this long to fix this problem.

Rating:

1.0

Everything needs to improve, I was very disappointed ,I was double charged for fuel, I fill the tank to over the amount I recieved, yet I was charge again on my credit card. I would never used this franchise or recommend anyone ever again.

Rating:

5.0

Every thing was perfect. Just the online checking didnt work and we had to wait for the employee to come and check in in-person.

Rating:

1.0

I requested dolly Furniture pads More things but last moment I was said nothing available, highly disappointed Moreover customer care number is not reachable Poor service

Rating:

3.0

More friendly will draw more customers

Rating:

5.0

Friendly and easy to speak with. Thanks Moe!

Rating:

1.0

I reserved my truck one month in advance, including a dolly, but unfortunately, neither the truck nor the dolly was available upon my arrival. After waiting for 30 minutes, an agent called me and gave me only two options: Drive 20 minutes to another location — which would have caused me to miss my elevator appointment for the move. Wait several more hours and then drive 10 minutes to yet another location. which also would have caused me to miss my elevator appointment for the move. I had no choice but to accept a smaller truck, which resulted in higher costs in both time and money due to multiple trips and a penalty for exceeding the reserved elevator time — not to mention the extra physical effort caused by not having a dolly. To make matters worse, I did not receive any compensation, not even a free insurance upgrade. I kindly request that you review this situation and consider a form of compensation for the inconvenience and additional costs I incurred.

Rating:

1.0

Charge me alot for the gas i drove it only 25km i got charged 65$ took me lots of time to get the key and returning also and i did get the furniture dolly but i got charged for it

Rating:

3.0

Brakes were very bad on the rental truck

Rating:

4.0

Your app and online check in service needs work - equipment was fine

Rating:

5.0

I want to take a moment to highlight the incredible support I received from a truly remarkable person. She was there when I needed help the most, showing immense patience and kindness. I was so touched to see her arrive early in the morning, just to lend a hand to those in need. It would mean so much to me if you could recognize her efforts and perhaps consider giving her a gift as a token of appreciation. She was the only one working that day, and although I don’t know her name, her compassion truly stood out. Thank you for considering this!