Customer Reviews for Mississauga Box Store
(U-Haul Neighborhood Dealer)

Rating:

4.0

The only room for improvement would be signage where each batch of rental vehicles are parked at the Mavis & Dundas location, that says where the office itself is located. If not for an employee that happened to be working on a trailer nearby my rental vehicle, i may not have found the office where i get the keys.

Rating:

1.0

The lady at customer service counter was very rude and wasn’t there at out time we waited there 20 min and have to search her in the back where the truck are. No phone number provided to call just a guess going on and then here she comes saying that we are late and she went just 10 mins ago. We were late as out elevator was booked. I dont think that we deserve this service after paying near to 300$ for a truck worse experience ever

Rating:

4.0

It was very comforting to have the 2 employees( Moe, who made the original booking) and (Natalie, who checked us in and out on the actual day of the rental.) They were very pleasant & professional to us in our dealing with this transaction. Great employees for U-HAUL. sincerely, William & Tiffany

Rating:

5.0

Do circle checks before renting

Rating:

4.0

Good service

Rating:

3.0

staff very friendly and helpful - showed how to open back and pull out walkway. Truck was from Arizona and MPH so challenging for Canada to know speed. . Important - passager side mirror was misaligned and dangerous. I could not correct. Fortunately my passager could assist when changing lanes. Had 20 foot vehicle so needed both mirrors working. No obvious way to correct and no instructions in the glove compartment. I called the office manager and he had no advice/suggestions.

Rating:

1.0

Filled gas and noticed on updated transaction receipt I was charged for gas. Will not be returning. Not very welcoming.

Rating:

2.0

As per the timing on website, on sundays working hours of the location are 10:00 to 16:00; Had booked the pickup for 11.00 am. I was at the location at 10:50; there was a sign on the window saying "will be back shortly, please wait."....waited till 11:32 ...no sign of anybody coming there to open. 3 other customers waiting. One called customer service and spoke with them. another shopkeeper advised...he might be in the parking lot. Go to parking lot, male employee of uhaul...on being advised that we were waiting, said" why did you not get online checkout; why did you not uopload your documents...Finally gives me keys at 11:45.the booking was for 4 hrs..but the invoice printed out said return at 3 PM, instead of the 4 hrs window. i brought pickup back at 15:10 hrs....sign said closed for the day. so i had no option but to down load the app and return the vehicle, Very disgraceful service. will never go back to this location again.

Rating:

1.0

We did not use our van too much, also we give back the car with the same condition as we brought.

Rating:

5.0

They were incredibly nice and helpful the entire experience. Would recommend 👍

Rating:

1.0

My Truck was supposed to be ready for pick up at 7am, and it was not ready. I had to wait for the location to be opened at 9am to pick it up. I had to pay extra 2hours for my helping crew because of this.

Rating:

3.0

I was charged for equipment I did not receive.

Rating:

1.0

Charge properly. No fake charges as took from me for fuel.

Rating:

2.0

The location was in a flea market and very hectic to park and maneuver in the area. The customer service was not great either.

Rating:

4.0

The vehicle parking is a bit far away from the office, waiting time for check in is long

Rating:

2.0

The gentleman was very nice and friendly. The location is very dingy and borderline “sketch-fest.”

Rating:

5.0

It must be a busy location because the vehicle looked as tho it was just returned. I cleaned it before I returned it because i use this location all the time.

Rating:

5.0

Natalie and the rest of the team always looks after us. We will always come back here. Highly recommended!

Rating:

5.0

Everything was excellent

Rating:

1.0

I had a very disappointing experience with U-Haul. The customer service at both pickup and drop-off was extremely rude and unprofessional. There was no courtesy or willingness to help, and I felt like I was being treated as a burden rather than a customer. This kind of attitude is unacceptable and has left me reconsidering ever using U-Haul again.

Rating:

5.0

Application and Computer System

Rating:

3.0

Utility Dolly, appliance dolly & moving blankets were not in the truck. Truck was in bad shape has not been serviced,

Rating:

5.0

Check in was well organized even with a lot of people waiting for their turn. Return was super easy. Someone was outside and checked me in. Was great

Rating:

5.0

We did self pick up went great!

Rating:

5.0

This is the second time I have used UHaul and again I'm happy with the experience. The employee who works at the Mavis Rd. and Dundas St. location in Mississauga has been most helpful both times. He is very efficient and knowledgeable. I would recommend UHaul because of the positive experiences I've had with this company.

Rating:

2.0

Make sure when rental is set up for online pick up at certain time for it be that. Location was closed and rental was not set up properly so I had to wait until the location to open in order to be able to pick up. Rep demanded I give an alternate number even though it was not required to mobile pick up.

Rating:

5.0

Have coffee 😆

Rating:

1.0

There is absolutely no customer service. The inchage never took interest in customer's request to explain the vehecle's operation cont rols and procedures for handing over the vehicle .

Rating:

5.0

Just do the on line first and then it's easy 👌

Rating:

3.0

The guy who helped us out at the counter was friendly, although the truck that we got was not safe to drive at all. It has lot of alignment issue, the truck doesn't drive straight on the roads it keeps going right and left while I hold the steering wheel very hard even in slow speed.would not recommend that truck for the further use.

Rating:

5.0

Make it a little cheaper

Rating:

1.0

It took more than 1.5 hour to get the key. The staff is very slow and talking through the phone while dealing customers which take extra time to deal 1 customer. I booked Uhaul from 11:30am and I got the key at 1pm. Very poor customer service.

Rating:

3.0

This is a busy location. Needs bigger facilities and more staff. The staff was hand was very pleasant and helpful.

Rating:

4.0

The unit ran fine. However, when driving along WITHOUT A PASSENGER in the passenger seat, it makes a loud, annoying, constant squeaking noise. When there is a passenger sitting in it, the noise does not occur.

Rating:

1.0

When asking on phone, they mentioned gas should be filled to same amount before returning. I did this (using my own money) and left receipt in vehicle. When being charged after, they again charged me for the gas. When trying to get a refund for the gas. we tried asking on the phone which they said they would but would take some time, but I am not sure they really intended to. We had to go in person later and inquire and after a struggle going back and forth and trying to avoid talking to us (on phone and in person) and presenting evidence about refilling the gas, they were eventually able to refund me.

Rating:

3.0

Van was well maintained, could uae a bit if a sweep and and an outside wash. Bird droppings on windows. Inside doors, many salt stains.

Rating:

2.0

I told the person I had a deposit and asked to get that back. He told me I would get an email with the information, which never happened.

Rating:

5.0

Exelent service

Rating:

5.0

Staff very warm welcome, and made me convenient to picking up.

Rating:

5.0

Amazing service…

Rating:

3.0

Van was not good, driver seat not moving to adjust position,side mirrors also not moving to adjust view.totally I got uncomfortable experience, I used to bend to check side mirrors and I got back pain .

Rating:

3.0

The truck was not stable on the road almost had accident on the road and i was charged additional money for gas after putting gas when I finish using the truck that ridiculous

Rating:

2.0

I returned my vehicle with the exact amount of gas as I had picked it up with. The gentlemen working the front desk decided to add an additional 38 liters at a cost of $76 to me. I'm a busy person and I did not have time to go back and challenge the charge. Add to that, the trucks interior was dirty and smelt like tobacco. I have leased from this location several times and this experience will make think twice before I return to this location again.

Rating:

3.0

Inform the customer that there will be a text message sent to verify the license plate, vehicle number and condition. I did not receive that until after I left. The link had expired when I saw it. Had to call customer service to reset. Also, the app needs to gave the picture portion uploading fixed.

Rating:

2.0

The truck location was at the back behind the flea market. It was hard to find. Return was difficult too because it was very busy.

Rating:

1.0

Make sure truck is ready for paying customer as requested in reservation. Asked for 7am pickup and had to wait till 9am to get it. Plus location of pickup was changed twice and drop off location was changed to a far location. Overall poor experience and will not use U-Haul again.

Rating:

1.0

Rented uhauls many times, absolute worst drop off location on a weekend I have ever seen !!!! Could not get through the parking lot because of the flea market and zero help from the office because there was no one there at 230 in the afternoon !! Waited forever for someone to come and nothing, took 45 min to get truck into a parking spot at the very back of the property. Maybe mention this when renters are coming to pick up that this could be an issue when returning, would never ever rent from here again,

Rating:

3.0

Better lighting in the back parking lot. Clear identification/location for key drop off box especially in the back parking lot area.

Rating:

1.0

Location and moving truck from the place is very not accessible.

Rating:

3.0

Truck was covered heavily in snow, garbage was in truck we removed. Truck was hesitant to start.

Rating:

4.0

It is a small location with only one service person so you may have to wait if there are many customers booked for the same pick up time.

Rating:

5.0

Ok

Rating:

5.0

Natalie and Naiya were great! Would fully recommend this uhaul location. Their office is also convenient, they are located right at the front entrance of the Market.

Rating:

4.0

It was quite a challenge to find the vehicle esp during night time. Would be better if outdoor labeling is more clear since it’s quite a large parking lot you got there.

Rating:

5.0

All was good to maximum last time I took an uhaul but it's condition was not that good but this was nice .

Rating:

5.0

It was easy process to get a U-haul and move. Thank you!!

Rating:

5.0

Biggest bonus about this location is Canadian gas station next door so you can fill it up when you pick up the truck and don’t have to worry about it during your move

Rating:

1.0

I accidentally locked the keys in the truck. I called the centre and was charged over $200 for this. The truck was brought back with proper gas and everything. I simply was exhausted and locked the keys in the truck. I dont agree with $200 charge for this please call me at 6476319843

Rating:

1.0

Had a bad experience at this location, I did refueled the truck but I see refuel charge on my receipt. Have been using U-haul from past but won't be using it now and won't recommend to others.