Customer Reviews for Mississauga Box Store
(U-Haul Neighborhood Dealer)

Rating:

4.0

pick up and drop off was super easy. ordered a furniture dolly but it wasnt included so that was disappointing. Also the app would not let me upload photos of the truck/equipment before use. This bug needs to be fixed

Rating:

5.0

You are absolutely wonderful, thank you for this kind treatment.

Rating:

5.0

The rates are high as we have to fill the used gas and pay again for the kilometres usage.

Rating:

5.0

todo bien, unidad excelente.

Rating:

1.0

Firstly I didn’t opted for insurance which was included Upon returning the truck I asked the rep how was insurance included and he didn’t give a clear answer and said we’ll take care of it and nothing happened I returned the truck with same fuel as I got it and today the charge me additional for fuel Why? Highly unprofessional location and people I regularly use U-Haul but never again

Rating:

1.0

The car was not where it was supposed. It took me 1.5 hours to locate the car and made me super late. I ordered and paid for moving mats and they were not provided in the vehicle and i have made a claim but have not heard from the location yet.

Rating:

2.0

Truck’s cabin was very dirt, with mud spilled all around the dashboard, and with food remains. Parked on a muddy parking lot with difficult access. Truck was damaged on the right side and on the front bumper. Requested items on the reservation (sheets, carts etc) were not available.

Rating:

5.0

Staff was professional and friendly. Helped with paperwork and explained the rules. Explained where to pick and return vehicle rental. Gladly will repeat and recommend to friends.

Rating:

5.0

I only use this location the staff are friendly, helpful and quick

Rating:

3.0

The rear right tire was low pressure when I picked up the truck and I tried to filling it air from 2 gas stations but couldn't reach more than 70 psi because their machines weak and have only 80 psi and the requirements for this truck is 110psi so it was unsafe to drive it on highway to Windsor!!

Rating:

5.0

The vehicle was leaking gasoline, the odor in the vehicle was unbearable, the odor outside the vehicle was even more pungent and embarassing, and the leaking damaged driveways and walkways at both properties the move was between. I had to find cardboard/materials from the move to catch the fuel leak underneath the car while I moved my things in/out of the vehicle.

Rating:

5.0

U-Haul is simply where quality matters

Rating:

5.0

👍👍

Rating:

1.0

The truck came to us with little to no gas and had to fill it up and hoping we could reach a gas station when we picked it up! Also it was filthy dirty and smells like years of no cleaning.

Rating:

1.0

My experience with U-Haul was extremely disappointing and not reflective of a professional business. Reservations are clearly absolutely pointless and useless, because I never got the truck I reserved a MONTH prior. The staff were equally unhelpful and liars, as I was repeatedly led to believe a truck was available at another location when it really wasn't. I was late for my move, and had to make 2 trips instead of 1, spending more in gas, and added unbelievable amounts of stress to an already stressful moving day. Horrible. I hope we can get more compensation for this horrible service and inconvenience. What was the point of booking a truck in advance if it wasn’t going to be there? And instead of calling to let us know it wasn’t available, we find out when we get there. What a joke. Simply unacceptable and pathetic from a company that has been around so long.

Rating:

5.0

Great service from all the team Good job Thank you

Rating:

1.0

Inefficient. Terrible location. Trucks blocking other trucks. Online registry system requires internet and doesn't work if phone battery is low?? (Wierd). Absolute chaos. Almost gave up and left.

Rating:

1.0

The tyre was kept in ice for so long. Once it was used it broke flat on the road putting us at risk. Thank god someone on road told us that the inner tyre was flat and that we had to waste our time for roadside assistance for over 2 hours. On top of that, we were charged extra for the delay. When we repoted about this incident, it was promised that we will be contacted to get more information, no one called and we still paid full and extra cost for all this which happend.

Rating:

2.0

My experience at this location was extremely disappointing for several reasons: 1. Although I had a confirmed reservation for 9:00 a.m., I was required to wait in line for approximately one hour before being served. 2. There were no seats available for customers waiting, which made the long wait even more uncomfortable. 3. I had prepaid for the truck rental, as well as a dolly and moving blankets. However, the staff was unaware of these additional items, and they were not placed inside the truck. As a result, I had to carry them myself afterward, which was both inconvenient and frustrating. 4. I originally selected a pickup location close to my home when making the reservation online. However, the pickup location was changed to a farther branch without proper justification. This resulted in additional fuel costs and unnecessary inconvenience. It raises the question of what the purpose of making an online reservation is if the pickup location can be changed unilaterally. While the truck itself was in good condition, the customer service and overall organization at this location were well below expectations. I hope this feedback is taken seriously so improvements can be made for future customers.

Rating:

2.0

Unfortunately, this was not the best rental experience. At this location, it is not possible to pick up the vehicle independently using the “Mobile Pickup” option. The location only opens at 9:00 AM. The employee who was working that day when I arrived had difficulties with the system. My reservation was scheduled for 9:00 AM, but I was not assisted until 9:20 AM — even though I was second in line. There were issues with the computer, printer, and internet connection. When I finally received the keys at 9:30 AM, I discovered that my vehicle was blocked in by another U-Haul truck, and I was unable to exit. I had to return to the office and ask for assistance to be let out. After that, I realized the vehicle was not fueled, which required me to spend additional time refueling before I could finally begin my move. I would like to acknowledge the young woman who arrived a bit later that morning. She handled the subsequent customers’ issues efficiently, coordinated everyone effectively, and, at my request, moved the vehicle that was blocking the exit as quickly as she could.

Rating:

1.0

I'm not exaggerating, but I think those two have had the slowest customer service I've ever experienced. They're seriously lazy. I've rented trucks from you before and I've never had such a bad experience until yesterday.

Rating:

5.0

none, everything is ok, even the way the guy I talked is very nice and accommodating

Rating:

4.0

Nice custome service perfect cars

Rating:

3.0

Came to this location off hours therefore cannot comment

Rating:

4.0

Had to talk to someone in person because no one ever called through the app

Rating:

2.0

Truck was dirty and this made furniture we were moving dirty. Truck also had a lot of junk left from the last renter, which we didn’t realize until we were ready to load the truck.

Rating:

5.0

Great service, nice friendly staff. Equioment was grwar

Rating:

2.0

The rep at the office was great! It’s just we were supposed to be charged $0.89 cents a km but ended up getting charged $1.19. We don’t understand the change without advising us and quoting us wrong.

Rating:

5.0

They Guy Jass Dhillo was Amazing. We were very comfortable to make any decisions after his guidance.we are muc satisfies whit his services

Rating:

1.0

When I pick up vehicle, no walk through: gas tank measure wasn't correct. When I returned it, incorrect receipt was email to me: over charged $16. Called the location, the guy said he will call me back and never did.

Rating:

5.0

Jass Dhillon was great. Quick pick up. Good equipment condition. Smooth return. All the best guys!

Rating:

5.0

Keep going,they work efficiently and good service.

Rating:

1.0

My experience at this location was extremely disappointing. When I walked up to the counter, there was no acknowledgement at all. The employee continued eating and talking to another staff member instead of assisting me. When I asked if the other person was a customer, he responded, “You are the customer,” which already made the interaction uncomfortable. Customer service was very poor, and the attitude from the employee at the counter was unprofessional. When I declined the insurance, she made a comment to the coworker beside her saying, “She refused insurance,” which was unnecessary and made both me and my son feel awkward and unwelcome. On top of that, the equipment I rented was not in the truck. Instead of bringing it to us, my son had to walk all the way from the back to the front in freezing temperatures to get it himself. It was clear the employee was more interested in chatting and going home than helping customers. This was a horrible experience from start to finish. Thankfully, I don’t have to move often, but if I ever do, I will never return to this location.

Rating:

1.0

I've been to this location many times. I notice they always charge me for gas refill even when its put back to said amount. I only have this issue at this location. I will not rent here again.

Rating:

4.0

Truck was not clean. I was overcharged for fuel.

Rating:

5.0

Make sure everything are always in good working order

Rating:

5.0

Perfect and good service

Rating:

1.0

I injured my shoulder . The truck was having issues and steering didn’t turn well

Rating:

2.0

Vehicle was very poor condition. Not well maintained. Dirty with tea and other spills. Took 1 hour to get my vehicle as they process too slowly. Vehicle alignment and axle was moving, couldn't bear the load and was going out of lane while driving. It was too risky to drive the vehicle

Rating:

3.0

Have extra staff available on weekends. It took 45 minutes to check out and then there was a mistake on the mileage which required going back in again. The app was useless, text messages didn't arrive, and I wasn't able to load the picture of my license. All around a fairly frustrating experience.

Rating:

1.0

The computer system down and service person did not try to be more effective to either screen customers or explain to all their options. She dealt with one customer at a time and only kept trying to reconnect her computer. From 9:00 am I finally was able to pickup truck at 10:45 while I had helpers waiting....

Rating:

5.0

Very competent and friendly staff.

Rating:

1.0

When I arrived to pick up the truck it had been snowed in and I had to shovel my way out. This is not something a paying customer should have to do. This was your companies responsibility to ensure the truck was out and ready. Also, ensuring the health and safety of your customers. Disappointing.

Rating:

1.0

I am writing to request a refund for an incorrect fuel charge that was applied to my recent U-Haul rental. At the time of pickup, the U-Haul representative informed me that the fuel level was at one-quarter tank. However, the vehicle was not at one-quarter when I received it. I did not use any fuel during my rental, yet I was still charged for refueling. I have photo evidence taken at the time of pickup, which clearly shows the fuel level. You can also verify this by checking the before and after mileage, which confirms that no fuel was consumed during my rental. This charge is unfair and does not reflect the actual condition or usage of the vehicle. I kindly request that fuel charge be refunded after reviewing the provided evidence. Please let me know if you require the photos or any additional information from my end. I appreciate your prompt attention to this matter and look forward to a resolution.

Rating:

1.0

Poor customer service. Did not provide services I had ordered/ reserved. Truck was a mess. Over priced.

Rating:

5.0

Easy to get truck maintain and clean.

Rating:

1.0

The staring week was shifting to the right all the time you have keep trying to keep it straight

Rating:

3.0

I think that it’s a booth is just discouraging. Otherwise, the employee was great.

Rating:

3.0

Booking the truck, truck availability, customer service was great. Final bill was processed correctly and quickly. However, a couple things about this location. It's located in the Mississauga Flea Market which is really busy to get in and out of on weekends. There was one service representative in the office who has to take calls and service the line up. Very friendly but it seems too busy for one person. The back door on our first van was broken but they gave us a replacement right away. The vehicle was clean but had no windshield washer fluid which I had to refill myself, but worked out very well for our move. Lots of space and power for our full load. Overall, renting from this location was good and would recommend, just plan ahead for pick up and drop off.

Rating:

1.0

You are charging hidden fees to unknowing customers which is unfair and illégal!

Rating:

1.0

There was no windshield fluid in the truck and its winter and it’s must have thing

Rating:

1.0

The location isnt good, they park the vehicles in tbe back and they are hard to find especially at night. Need lights in the parking lot.

Rating:

5.0

But your other location Royal Windsor drive team behavior is very bad and I am not gonna recommend anyone to use your service honestly

Rating:

5.0

The survive was smooth and vehicle was working great. Very nice customer service.

Rating:

2.0

The man during the week does not answer the phone. Ever. Apparently it is unplugged most of the time. He gave me the wrong truck with the wrong kilometres and fuel on the paper. Completely disorganized. If it wasn’t for the woman on the weekend I’m sure this place would close permanently. So on a scale of one to 10 and 10 being the best I would give it a two only because of the woman on the weekend.

Rating:

3.0

The gentleman I dealt with when returing the truck was excellent! Friendly polite with a great sense of humour that man deserves a promotion or a big Christmas bonus! As for the location sucks absolute donkey balls parking lot it was to hectic with the flea market hardly any room to move the trucks around!

Rating:

5.0

First I told him don't cut from the visa but he did second he cut 86$ then 46$ with no explanation. Third I am trying to call the the office million times but he is not picking up

Rating:

1.0

Try not to cheat your customers.

Rating:

4.0

The stuff very nice and helpful.

Rating:

5.0

Gentleman how give me service great person Thanks for his help

Rating:

1.0

The left headlight was damaged when I received the truck and wasn't even sitting correctly in it's housing. It was rattling around as I drove. Also the windshield washer fluid didn't work so the windshield only got dirtier as I drove until I almost couldn't see out of it. The main reason I'm writing this review however is the absolutely disgusting prices. I was charged 180 dollars for 100 miles. Over a dollar per mile is a disgusting price especially when I'm the one paying for gas. I will never rent from U-Haul again for as long as I live unless there is an extreme price decrease. I will also be telling everyone I know to absolutely stay away from U-Haul as your prices have increased significantly in the last 5 years. Go fuck yourselves, you corporate scum.

Rating:

5.0

Keep up the good work , the sale Person was excellent, very good customer service. Thank you . Rose .

Rating:

1.0

Drove about 12 miles in total but was billed for 112 miles. Informed U-Haul of their mistake, including the fact I have proof of my mileage as I had paid fir moving help through U-Haul site and the 2 movers were with me and the truck in the local area the entire time, but uhaul failed to fix their billing mistake. Now I have to dispute charge through Visa and file compliant with BBB, chamber of commerce and whatever other agencies I can think of as I am being ripped off for over $200, including taxes. I had to leave the office location. In a hurry to meet movers on moving day as I was there fur over half an hour to get truck when it should have been 5 minutes. They says they didn’t have the moving dollars I reserved so we had to open 20+ trucks to find one as I couldn’t do move without a dolly.

Rating:

5.0

Maintain the good customer service.

Rating:

1.0

I ordered two wheeler appliances, dolly when I check my truck they did not provide me also one dozen of wrapping blankets. Nothing inside the truck when I come to see the customer service agent over there. She said we don’t have it so we have to return your money. Money is not a concern. The concern is I don’t have arrangement for the two wheeler to move my boxes in appliances so I was like middle of nowhere my Movers was waiting at home and I don’t have a two wheeler to receive my truck. It took me 1 1/2 hour for waiting horrible service. I will never go back again for U-Haul. Very bad experience when I call to customer service to make complaint they put me on hold for two hours and nobody come back to answer my concerns.

Rating:

5.0

Jass Dillion is Excellent customer service Representative Person he treat me so well is great .