Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The mileage was 7000 miles higher than the app indicated and the app failed to update the pic of the odometer. This was a self serve pickup and the we called but they were not able to adjust the mileage on the phone but did not it in the file
Belinda Holderness
Rating:
4.0
N/A
Greg Bodccardo
Rating:
5.0
Customer did not leave a comment.
Haley Stager
Rating:
5.0
Customer did not leave a comment.
Eric Brown
Rating:
3.0
Customer did not leave a comment.
Jenna Lamphier
Rating:
5.0
Customer did not leave a comment.
Donna Frisbie
Rating:
5.0
Customer did not leave a comment.
PHILLIP DEERY
Rating:
5.0
Customer did not leave a comment.
donna collins
Rating:
4.0
Trailer smelled like garbage.
Matthew Christly
Rating:
5.0
Nothing, great service, very friendly and knowledgeable.
George Moser
Rating:
5.0
Customer did not leave a comment.
john ciribassi
Rating:
5.0
Nothing....excellent service.
Albert Talada
Rating:
5.0
Customer did not leave a comment.
Sharon Quimby
Rating:
5.0
Nothing...Excellent Service!!
Albert Talada
Rating:
5.0
Customer did not leave a comment.
Roxie Aldrich
Rating:
5.0
Customer did not leave a comment.
Thomas Plume
Rating:
5.0
Easy return with Great service😊
richard hoose
Rating:
5.0
Customer did not leave a comment.
Mike Gorda
Rating:
5.0
Customer did not leave a comment.
Joe Pape
Rating:
4.0
Customer did not leave a comment.
TY CALSMER
Rating:
3.0
Customer did not leave a comment.
Zachary Kenney
Rating:
1.0
I was charged for gas when I returned it with more than was in it. car quest is a bunch of crooks. never getting any thing from them again. it had 169 miles to empty when I received it and had 235 miles to empty when I returned it. I took pictures so what are you going to do about it.
donald martindale
Rating:
5.0
very good. excellent service, as always
Stephen Altomari
Rating:
5.0
Customer did not leave a comment.
Kevin Burger
Rating:
5.0
Customer did not leave a comment.
Roxie Aldrich
Rating:
5.0
Customer did not leave a comment.
Roxie Aldrich
Rating:
5.0
great service; friendly
Stephen Altomari
Rating:
5.0
Customer did not leave a comment.
jerry granado
Rating:
1.0
The guy who helped me hook up the trailer was a complete asshole. He made nasty comments to my wife and I. I will never go to this location again.
Whisper Kinsey
Rating:
5.0
Staff was friendly and very helpful!
Cristin Eick
Rating:
3.0
Customer did not leave a comment.
Dennis Jackson
Rating:
4.0
Customer did not leave a comment.
Traci Harding
Rating:
3.0
We reserved this unit and when arrived they hadn’t processed it from the last rental. It took longer, it had the hand truck in it which took away from our space to move things and sticky floor in the back.
Brian Ingerick
Rating:
5.0
Customer did not leave a comment.
RENEE GATES
Rating:
5.0
Customer did not leave a comment.
Leslie Cote
Rating:
5.0
Easy, simple, pleasant, and quick
DUSTIN PRICE
Rating:
5.0
Customer did not leave a comment.
Christa Hilfiger
Rating:
5.0
Customer did not leave a comment.
kelly teasenfitz
Rating:
5.0
Nothing. Great experience. Excellent customer service.
Martin Gephart
Rating:
5.0
Customer did not leave a comment.
Curtis Campbell
Rating:
3.0
Customer did not leave a comment.
Steven Daugherty
Rating:
1.0
They added insurance without my permission! I have USAA I AM FULLY COVERED!! this was a change to what I reserved online! I rejected all upsells!!! Ripping off a vet should be criminal!
KEN RICHNER
Rating:
5.0
Customer did not leave a comment.
Thomas Hale
Rating:
5.0
Customer did not leave a comment.
Candy Kemmerer
Rating:
5.0
Customer did not leave a comment.
Edwin Fults
Rating:
5.0
Everything was just fine.picked the truck up early and it was ready. Dropped it off a couple days early and it was no problem. Clerk at both locations thanked me for using haul!
Steven Floyd
Rating:
5.0
Let people speak directly to the businesses not uhaul corporate.
David Neerhoof
Rating:
4.0
Customer did not leave a comment.
Dave Johnson
Rating:
5.0
The most helpful and friendly ever.
robert rauch
Rating:
5.0
Customer did not leave a comment.
Crissy Carnright
Rating:
5.0
Customer did not leave a comment.
Jillian Solivan
Rating:
3.0
Try to resolve issues.
Kristie Bowles
Rating:
5.0
Customer did not leave a comment.
Jessica Ayers
Rating:
5.0
Customer did not leave a comment.
David Showers
Rating:
3.0
The app did not show that they did not have an appliance dolly. I had to go to another location to get the dolly. Had I known this I would have rented at the Troy U-Haul location.
William Carmody
Rating:
2.0
Terrible time management and piss poor customer service
david jackson
Rating:
4.0
Customer did not leave a comment.
Charles Miller
Rating:
5.0
Continue great customer service.
Shaun Johnson
Rating:
5.0
Customer did not leave a comment.
Ray Krammes
Rating:
5.0
Customer did not leave a comment.
Chris Halpin
Rating:
5.0
Customer did not leave a comment.
Curtis Campbell
Rating:
4.0
When I made the reservation this location wasn't listed online as a return location but I've drove past it for the past 10 years they wanted me to drive 40 miles to Troy or 50 miles to Williamsport. But the location is very nice and the people friendly
William Mattos
Rating:
4.0
Customer did not leave a comment.
robert rauch
Rating:
5.0
Super friendly and professional!
Sean Esaias
Rating:
5.0
Customer did not leave a comment.
Chris Rugaber
Rating:
5.0
Customer did not leave a comment.
Patrick Melady
Rating:
5.0
Customer did not leave a comment.
Edwina Dalton
Rating:
5.0
Customer did not leave a comment.
clay everitt
Rating:
5.0
Customer did not leave a comment.
Madalen Trocolar
Rating:
5.0
Customer did not leave a comment.
WILLIAM KILLGORE
Rating:
5.0
Customer did not leave a comment.
Lindsay Stephens
Rating:
5.0
Inside windshield was dirty. Otherwise perfect
ROXANN BUCK
Rating:
4.0
Customer did not leave a comment.
Bryan Rutsky
Rating:
5.0
Customer did not leave a comment.
Martin Gephart
Rating:
4.0
Customer did not leave a comment.
Ryan Varner
Rating:
5.0
Nothing. Great location,
john ciribassi
Rating:
5.0
Customer did not leave a comment.
Todd DeBockler
Rating:
5.0
Mitchell Carquest is a great dealer to work with with excellent facility’s and very accommodating staff
ROBERT LAYNG
Rating:
5.0
Very helpful and nice people. Everything was ready when we arrived at the agreed time.
The problem was finding a vehicle, which proved to be a rather frustrating experience
Jean Landry
Rating:
3.0
Price gets high quickly $30 truck got to be 160 easily with just traveling 80 miles. Not sure why the small trucks went up to 1.40 per mile same as the big trucks but the are never available it seems.
Curtis Bonniger
Rating:
3.0
The gas cap was off and hanging. When I went to get fuel as it was a little below half, I noticed it hanging there right before I left the uhual place. I found wrappers and the front driving area needed some cleaning. Otherwise, I'd suggest that someone maintain the vehicles better.
Melissa Gerow
Rating:
5.0
Customer did not leave a comment.
Billy Frawley
Rating:
4.0
Customer did not leave a comment.
Chuck Belawske
Rating:
5.0
Customer did not leave a comment.
Morgan Bahney
Rating:
2.0
When additional equipment that is reserved is not available, I would expect to be contacted prior to arriving. No furniture pads? No appliance dolly? Charged for insurance that I clearly declined during the reservation process. Check engine light on.
Elizabeth Starks
Rating:
5.0
Ken was great to work with at Mitchell's. U-hauls customer service on the other hand was very rude and a nightmare to deal with. They moved my reservation 30 minutes further away and would not speak to me as to why. Thankfully Ken was able to get me a truck at his location for my move.