Mick is great!CARLA H.
Customer Reviews for MMS Leasing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jay H.
Mick was very helpful!Susan S.
No improvements needed. Mick is great. This is my go-to place when I need to rent a vehicle. I would recommend him to everybody.CARLA H.
Customer did not leave a comment.Deborah N.
Mick was extremely nice and explained everything thoroughly.JENET C.
Customer did not leave a comment.Amber T.
The location was a bit scary on a Sunday afternoon since the business was not open and the building looked abandoned. The online instructions were complicated for never having to do them before. More explanation was needed and more user friendly platform. Also, there was NO furniture dolly which I paid for.Stephanie C.
Customer did not leave a comment.David N.
Mick was freaking awesome very friendly and overall it took 10 mins and done. Great guy.Scott B.
Getting all the permissions only once you're there to pick up the vehicle is really frustrating. Most of the documentation and what not could have been completed when making the reservation. Pick up was at 5 but all the extra stuff took 20 minutes. I would have been really upset if the place I was picking up my love seat from closed before I could get there. I work 3rd shift so this was the earliest I was getting up. At least tell people the photo taking and stuff will take extra time so we can plan better.Teresa W.
Mick was very friendly and helpful with the whole process. He explained the billing charges and when the charges should appear in my account. Thanks Mick!Maria L.
Customer did not leave a comment.Terry W.
Mick Smith is an asset to your company! He went above and beyond his duties to make sure I was taken care of. He was great to deal with, very friendly and very helpful.DOUGLAS B.
Was over chargedapril P.
Customer did not leave a comment.Ron T.
guy was awesomeJERHAMY D.
Customer did not leave a comment.David P.
The gentleman leasing the van to me helped me in so many ways awesome guy. I recommend this place to anyone.Jeffrey J.
Customer did not leave a comment.Brian P.
Customer did not leave a comment.jerri H.
Mick was amazing to work with. I called to place the reservation about a month early; he was very informative on the phone. When we picked up the truck, he was very friendly. The truck was parked out front, ready to go with the furniture dolly inside. He went thru the safety checks and reviewed the trucks controls. Couldn't have asked for a better experience. Would definitely recommend MMS Leasing.Pamela P.
Amazing customer service hands downStephanie J.
Customer did not leave a comment.Rachal M.
Customer did not leave a comment.Debbie G.
Perfect service!!Daniel L.
Absolutely nothing! Wonderful customer service!!Maralee P.
Customer service was superior!! Will go nowhere else!!Maralee P.
Customer did not leave a comment.Stacey L.
Fast and curtious serviceDonald P.
Great service! Definitely using the Leffel Lane location form now on!Jayna B.
Customer did not leave a comment.Brianna V.
Nothing Rep did a great job explaining everything and offer to assist in the setting up the motorcycle trailer to my SUV. Great jobJohn R.
Customer did not leave a comment.Stephan G.
Super friendly, fast, and efficient. The BEST Uhaul facility I have ever visited!Lance J.
Customer did not leave a comment.Brian H.
Mick was great!Michael S.
Easy to get to. The checkout process could be different when no one is available. I dropped the key off and didn't remember to picture the stuff I needed to. Because of that I think I incurred an extra fee.Eric H.
Being able to use a debit card without the 100 depositSylvia A.
Customer did not leave a comment.Andy T.
Customer did not leave a comment.belinda T.
Man very nice and helpfulPaula M.
Nothing at this location , everything went smooth and mike is a great guy.Jim W.
The Leffel Lane pick up was easy , the equipment was perfect and the people friendly! However ... this was not my original pick up point. I was supposed to pick up at the Columbia street location in Springfield and the trailer I was supposed to pick up was completely taken over by roaches! The people there were very friendly and helped me secure the other trailer but this one was completely disgusting!Doug B.
Customer did not leave a comment.Marti Y.
Customer did not leave a comment.John L.
Customer did not leave a comment.Tom N.
You did just fine.tena M.
We were given the wrong truck. We had to be sent to another location because someone blocked all the trucks in and we could not pick it up which cost us four hours.Kimberly Y.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Elizabeth I.