Customer Reviews for Moberly Mechanical
(U-Haul Neighborhood Dealer)

119 reviews

1402 Golden View Rd   Golden, BC V0A1H0

(250) 344-5335

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 12 pm - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(250) 344-5335

1402 Golden View Rd
Golden, BC V0A1H0

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 12 pm - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Location closed at time but knew the gents wife and got it picked up few hours later.

Rose R. 
Rating:
4.0

Still waiting for my invoice correction as it was only a one day rental and insurance and my bill totalled $199. I would like it corrected and I have had no response to my previous email' Andrea Fischer

ANDREA F. 
Rating:
5.0

Thanks Ron for accommodating our rental and getting us on the road promptly.

Jean Claude P. 
Rating:
3.0

No improvement necessary. The assistant was helpful and went out of his way to make sure I could rent a vehicle in spite of a local power failure and having to stay after hours to complete the transaction. I really appreciated his service.

Mandy H. 
Rating:
5.0

Customer did not leave a comment.

DALE W. 
Rating:
5.0

Customer did not leave a comment.

RAVEN D. 
Rating:
4.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Excellent service!

Mark D. 
Rating:
5.0

Customer did not leave a comment.

PHILIP D. 
Rating:
5.0

Great service!

Brad T. 
Rating:
5.0

Customer did not leave a comment.

VICTOR C. 
Rating:
5.0

Customer did not leave a comment.

Brad T. 
Rating:
5.0

Customer did not leave a comment.

GUY A. 
Rating:
5.0

Thad and Ron made it easy . It was my first trailer rental. These guys really care the customer. Many thanks

JOHNSON A. 
Rating:
5.0

Ron takes good care of his customers.

GEORGE W. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY W. 
Rating:
5.0

Customer did not leave a comment.

Brad T. 
Rating:
5.0

Always good service at Ron's.

GEORGE W. 
Rating:
5.0

Always a pleasure to deal with Ron.

GEORGE W. 
Rating:
5.0

The dealer here in Golden is wonderful - where U-Haul fails miserably is on their reservation service - your end of things. This is the second time in only a couple of months where I have made an online booking only to have it changed by your offices at the last minute. The other dealer in town DID NOT have the vehicle you re-routed me to get so I ended up going to Moberly Mechanic and he helped me figure it out. You did the exact same thing to me last time.

Katherine M. 
Rating:
5.0

Customer did not leave a comment.

Don L. 
Rating:
5.0

Ron was exceptional. He was super helpful when we picked up the trailer and really awesome when we dropped it off. I had a day from hell before that, and his kindness and helpfulness was much appreciated....Was amazing.

tammy C. 
Rating:
5.0

Ron at this dealership is an excellent provider of U-Haul.

ERIC B. 
Rating:
5.0

Ron is a great guy who is friendly and professional. He explained the whole process and billing part in full detail to me and worked with me on a flexible return date. Would absolutely rent from this location again!

Cristopher T. 
Rating:
3.0

The attendant was very polite, personable and friendly. He handed me the contract without benefit of a standard walk-around the vehicle even though he had taken time to make note of specific issues with the truck before he handed me the keys to the truck. I was disappointed by that approach, and felt it a bit devious. The fan belts squealed for the entire three days of driving which our move required (over 3,300 kms) which was very disappointing, given that your dealer is a mechanic. The rear tires were also in very questionable condition given the distance he knew we were travelling. The vehicle's interior was very poor...filthy...smelly...despite that your dealer had had the vehicle for three days prior to our rental, and I had specifically called U-Haul Customer Service to MAKE SURE that the trucjk's interior was clean. Your CS rep said she would send an email directly to your dealer in Golden to convey my request. Obviously, it fell on deaf, indifferent ears.

Robert T. 
Rating:
5.0

Customer service was outstanding thank you

Barry K. 
Rating:
5.0

Customer did not leave a comment.

Ramon B. 
Rating:
5.0

Was all good no complaints

SHANE W. 
Rating:
3.0

Had to look for staff..... But once I found him, he was super friendly and helpful.

Caleb P. 
Rating:
5.0

Customer did not leave a comment.

MATHEW Z. 
Rating:
5.0

Ron Nemecek was amazing and really helpful :) U-haul Calgary cancelled my order the night before I was to leave and Ron managed to secure me a smaller truck.

Katherine M. 
Rating:
4.0

Initially, I was scheduled to pick up my 5x8 covered trailer from 2076 Enterprise Way in Kelowna. When I arrived, they did not have it, instead they booked a 6x12 uncovered trailer in West Kelowna (20/30 minute drive) - which was not suitable. The staff at this location was not willing to help me locate another trailer, except for one young lady (Mykaela Woods) that found one in Golden. This was truly a stressful situation as we were scheduled to arrive in Calgary later that day to move my son.

Sukh S. 
Rating:
5.0

The owner of the place went above and beyond to be as helpful as he possibly could. He was fantastic.

missy M. 
Rating:
5.0

Customer did not leave a comment.

Rick S. 
Rating:
4.0

Customer did not leave a comment.

Tracey B. 
Rating:
5.0

Customer did not leave a comment.

patrick D. 
Rating:
5.0

Everything was fast and efficient! Ron was a fabulous man to deal with! I'm very happy I could use haul!!

KIMBERLY O. 
Rating:
1.0

Customer did not leave a comment.

MACKENZIE R. 
Rating:
5.0

nice operator

Dave K. 
Rating:
5.0

Always good service at Moberly Mechanical!

GEORGE W. 
Rating:
5.0

The gentlemen (Ron) was great in explain things to me and helping with applying the hitch and giving me tips .. Thank You

RAY L. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Brad N. 
Rating:
4.0

Customer did not leave a comment.

KEITH J. 
Rating:
4.0

Customer did not leave a comment.

ADAM B. 
Rating:
1.0

Maybe actually make it 19$ a day 400$ for a weekend Is ridiculous! Don't think I'll be using uhaul again.

daynna H. 
Rating:
5.0

Customer did not leave a comment.

Tracey L. 
Rating:
5.0

The service I received was excellent. Friendly, flexible service. I wouldn't hesitate to hire from this branch in the future.

Charlotte C. 
Rating:
5.0

Service and experience were excellent!

Brad T. 
Rating:
3.0

Keep doing what your doing.

ART B. 
Rating:
4.0

Customer did not leave a comment.

TERRY F. 
Rating:
5.0

Customer did not leave a comment.

Marc M. 
Rating:
5.0

Customer did not leave a comment.

Petra B. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY P. 
Rating:
5.0

Owner went out of his way to help me out on a Saturday

JASON D. 
Rating:
1.0

Took me 2 hours to rent one

Parker B. 
Rating:
5.0

Customer did not leave a comment.

LARRY B. 
Rating:
5.0

The experience worked for me

KEN P. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Thank you so much

David P. 
Rating:
5.0

The manager went out of her way to help us as drop in customers.

BARBARA H. 
Rating:
5.0

Your service was exceptional all the way around. Many thanks.

RON V. 
Rating:
3.0

Customer did not leave a comment.

DAN M. 
Rating:
5.0

Customer did not leave a comment.

Christophet B. 
Rating:
5.0

Ron, was very helpful through the booking process, he is attentive to the customers needs, truly cares about customer service, details and requirements. He is an asset to the U-Haul organization, his U-Haul location and the town of his business. Thank you kindly, C&G

Greg H. 
Rating:
3.0

Just make things work, too much talking and loosing time

Julien D. 
Rating:
5.0

Customer did not leave a comment.

Ted P. 
Rating:
5.0

Customer did not leave a comment.

Rebecca M. 
Rating:
5.0

Very friendly service for our short notice, short term pick-up rental!

Brendan R. 
Rating:
3.0

Customer did not leave a comment.

CAROLE G. 
Rating:
5.0

Always helpful at Moberly Mechanical.

GEORGE W. 
Rating:
5.0

Trying to book a reservation online was impossible. Website would not let us do anything and would not process multiple verification codes. Had to book the equipment in person at the agent who was very helpful.

shelley H. 
Rating:
5.0

They always provide good service.

GEORGE W. 
Rating:
5.0

The people at Moberly Mechanical are always very helpful and courteous.

GEORGE W. 
Rating:
5.0

Service was awesome.Great people to deal with!

Ron N. 
Rating:
5.0

The Rental location did everything they could do to make it as straight forward as possible. It seemed like the issues were with the central computer system hanging up.

Brent S. 
Rating:
5.0

The folks at Moberly always do a very good job.

GEORGE W. 
Rating:
5.0

Fix the bugs in the system

Lucas W. 
Rating:
5.0

Ron and Charlene always do an excellent job at providing good service.

GEORGE W. 
Rating:
5.0

Ron was awesome, i was just a little disappointed to be led astray by the website, stating the trailer was 25 dollars a day, the total was over 300 for 3 days. Ill do more research next time

james K. 
Rating:
5.0

Customer did not leave a comment.

Brad T. 
Rating:
5.0

Very satisfied!

GEORGE W. 
Rating:
5.0

Customer did not leave a comment.

Kris M. 
Rating:
5.0

Great customer service. Thanks.

Philip A. 
Rating:
4.0

Prompt at checking us in.

William H. 
Rating:
4.0

Thank you . All was good . Will use uhaul in future moves.

Robert O. 
Rating:
4.0

Customer did not leave a comment.

Mackenzie G. 
Rating:
5.0

nothing ....it was perfect

Marsha B. 
Rating:
5.0

Customer did not leave a comment.

Aaron B. 
Rating:
4.0

Customer did not leave a comment.

Evan R. 
Rating:
3.0

Customer did not leave a comment.

trevor G. 
Rating:
3.0

Check out took 40 minutes. Will use the express check in option next time.

Bob R. 
Rating:
1.0

Took us an hour to rent 1 trailer. We wanted 2 but decided to leave it.

STEPHANE L. 
Rating:
5.0

Excellent service.

Justin R. 
Rating:
5.0

He listened to my concerns about the fuel etc and made sure I was not charged any more. Hoping my 100.00 deposit shows up on my cc Love uhaul as a moving option and have rented several times so I am grateful thank you

JANICE S. 
Rating:
5.0

Customer did not leave a comment.

Keith P. 
Rating:
5.0

Ron was excellant

MARTIN K. 
Rating:
2.0

Customer did not leave a comment.

Terynn A. 
No reviews have been submitted for this location.

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