Overcharging unnecessary fees. Did all they could to take the $100 deposit. The truck was returned as it was taken, and got charged for cleaning. Would definitely not recommend, and use uhaul next time.
fabien l
Customer Reviews for Mobil 1 Lube Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I found these people to be very helpful and willing to take a few minutes to try and answer any questions I had the best they could. Would recommend this location for U-haul anytime.
DENNIS WVery happy with the customer service
VALENTIN TOutstanding. Clean, inviting, friendly. The check out could not have been easier.
BRENDA CThe folks at the Ottumwa location are awesome! Made the process easy and painless. Definitely my go-to.
Brendan CNo improvement necessary. The experience was perfectly fine!!!
Clifton SIt was all messed up at the beginning but the wonderful people at Mobl1 made it better
Louis RSuper nice people at this location!! Everything was good !
Julia HEl personal fue muy amable y rápido a la hora de hacer la reserva, luego Asistencia al cliente supo guiarme para el Autocheck y retiro de la unidad, gran trabajo de todos.
Eybar RFriendly staff.
Christopher SThe name of the person I worked with is not on any of the paperwork I have, but she was amazing! This was hassle free, equipment worked great and I'll do it again if I have a need in the future. Thank you!
Richard AI am VERY satisfied.... the truck and equipment were in Good working condition and Felicia was very helpful in getting me set up with the truck and service. THANK YOU!!!
daniel kFriendly & very helpful - Thank you for helping us out
CHERYL CToo expensive. Ya you get the vehicle for $19.99 a day. Doesn't matter if you can't afford to go. All the penalties fees are just gouges
Paul BNot the location’s fault. They don’t maintain the vehicles. But had an awful experience with the truck. No air conditioning. And had a wobble that would make you run off the road.
Richard PWas attended fast & overall was good 😊
Kimberley QNot one person in this store knew anything about dropping off equipment. There were two customers dropping off in this location at the same time and neither of us could be helped with any questions that we had. I used the app, but had a question regarding the possibility of a credit for unused blankets and neither the app or the store could answer that. The employees at the store were friendly and courteous, but could not answer any questions other than not being trained to handle this type of business.
John LThe two people left in charge were not trained to accept the U-Haul back into the system. The female called the boss and got the info to do it and was very nice and professional.
dekota rGood service.
GREGORY KPretty girl
FARRIS BI will never recommend online pick up for uhauls. it’s a way more tedious and annoying way of picking them up rather than just speaking to a human and filing out paperwork. hated it.
Nikole KThe weather stripping around the drivers side window leaked. And the noise it made was annoying to say the leas. Couldnt talk to each other in the cab. Had to run with window down a little bit so we could hear each other. Little chilly with a window cracked . Other than that good,clean truck.
marcus sOnly thing I would suggest is make your check in a little easier for the employees. You could give them a little more training.
Timothy FThis location caused an enormous amount of stress to our move. They delayed our trip by days. It was a horrible experience. The girl who helped us on Monday morning was pleasant. I have no complaints about her. The male that lied to us about the verification of pick up should be fired. But honestly the owner is ultimately to blame for either kot training his people or teaching them to lie to just get the person to go away.
Susan CGreat service! The two men that helped me were very professional and helpful. Definitely recommending this business to my friends.
brenda sI stood around for 30 minutes just to be waited on. The man was rude and acted as if I was an inconvenience to him. Then proceeded to help the oil change customer get rang up and checked out instead of starting my transaction. I was an hour late to my appointment and was barely seen until I showed them proof of my uhaul experience and that is the only reason I was able to be squeezed back in. I’ve never had such bad customer service renting a uhaul ever.
Kaylea SCalled me ahead and made sure i had a truck ready for me.
Jordan ZEveryone I talked to in the phone was extremely professional and courteous. Emails about my contract and pickup were easy to follow. The actual pickup at Pro Lube was quick and easy. They had answers to all of our questions and the truck was ready for us. Dropping off the keys afterward made the return so easy. Thank you to all the clerks who were so nice to us. I would highly recommend you to anyone.
Barbara HStaff thought it was better pick up but I had selected in person. The keys were in the locked box and he had to get them out. It took probably 45 minutes longer than it probably should have
Mary JI had rented a truck in December for a week in July, and they called 2 days prior to pick up to tell me I couldn't have one. The nice people at this location were finally able to find a truck for me, but I had to drive 130 miles to get it. I was originally told that I would not have to drive more than 30 miles to get a truck. 130 miles is too far!
Marsha PGot a bunch of extra charges on my card super annoying considering this is my first time using the service to only be met with crap customer service when I tried to reach out tf you mean 3 business days to get a reply back get a real customer service line you cheap fucks
Bailey HNothing at this time.
John HAgain, maybe not the right place to mention it, but the U-Haul Check-In App is faulty. It kept giving me errors when taking pictures of my odometer reading and fuel level - I tried at least a dozen times and was never successful.
Suzanne HQuick and painless rental process. Good service.
Michael CThey had a good stcock
ira rSuper nice staff, will be back...
Chester WVery awesome uhaul center, very clean and professional crew!!!
Richard KNo complaints abt the customer service, however I was charged twice! And from what I understood its was $29.00 and $1.09 per mile plus we filled tank up when done. Which was $20.00. We had the truck for maybe 4 hours and only went 12 miles but was charged $66 TWICE.
charity mWhen making a reservation it should be more clear as to where the trailer is. I had to travel an 1 hour out of my way to get this trailer. I made a reservation at a certain location and then was notified the day prior to Thanksgiving that the trailer was not at the location I had made the reservation at. So I had to travel 50 miles to get the trailer, which i was not happy about.. The people at the location pick up where very friendly and helpful.
todd pIt’s perfect.
NATHANIEL LBetter customer service.
Betty HThe guy told me he would check my equipment in in a little bit. He then sat down and started drinking his coffee. I asked him if he was waiting for someone else to arrive. He said no. I asked him why he couldn’t check my equipment in due to the fact that NO OTHER CUSTOMER EXISTED IN HIS ESTABLISHMENT. He got upset with me and told me he would get to it when he got to it. The whole experience from beginning to wnd was terrible. There was a ridiculous price difference between what I was quoted online and what I was actually charged. AN ACTUAL 30% INCREASE IN PRICE. Most people in any legal field would call that bait and switch. Total bullshit.
Sean FVery helpful with the check-out and check-in process. Everything went very smoothly!! Although I had done the reservation online, I was so thankful that there was an attendant to help me through the process. Highly recommend this location and will use again in the future.
Kristi HGood people lots of help
Harry SAlways friendly and willing to help.
Mitchel CThey were not sure what to do. I asked them to walk around the truck with me and check mileage
Gary Bplan to rent again in the fall excellent service
JON SStaff were not friendly, both involved with their phones, felt like I was intruding.
Walter B