This was the first time I rented from this location but it was extremely seamless. The team was kind enough to call me as soon as the prior reservation had concluded to let me know I could get into my cargo van a bit early. The equipment was very well taken care of and the team was super friendly. Will be coming back here again next time I need to rent!
JUAN H
Customer Reviews for Mobil Del Rey
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Above and beyond even helped unloading moving supplies at drop off
ISAIAH BThey added insurance after i explicitly declined. File was not full making it difficult to gauge how much to fill so I need to dispute that now too
PETER SGreat service, very easy and efficient
Jon BWe had a very positive experience. The pick up and drop off were seamless and efficient. The car was pristine. The owner was highly communicative. We recommend this service without hesitation and will certainly be using it again in the future.
Kevin WTruly 10 stars! I had a wonderful experience. It was easy to find this u-haul. I was surprised because I'm familiar with this Mobil gas station which made it easy for me to find parking nearby. The van was clean and ready. Jose was the best, he ensured everything was good to go on both ends. He even gave me a number to call in case I would be running late or if I had any questions. They made sure I was comfortable to drive the van. A gas station is the perfect place to rent a u-haul from because you can top off the gas right at drop off and eliminate one stop for you along the run. The van was in tip top shape. It smelled good and it was clean. The AC worked great which I appreciated because it was a hot day. It's easy to maneuver and drive around busy L.A streets. 10/10 I highly recommend. I spend about $80 and it was so worth it to get these large pieces of furniture moved.
Jenae Nexcellent rental experience
zuzana fExtremely courteous! Van was spotless… with an extra touch new car scent. Would highly recommend this location!
MARK HVery easy and convenient. Truck was clean and well maintained. Process was smooth and seamless.
Chris GJose is the best. Had everything ready to go and knew how to get all the in between done for a quick and easy rental. Drop off was a breeze. Thank you Jose! Excellent service. I would for sure recommend this location
Richard HJose was awesome. Easy process end to end - and a good man that took the extra time to be helpful. Highly recommend.
mick dEquipment was ready when I got there and the service was great!
Nathan BThank you
KYMANI DMr. Jose the best ! Very polite.
CARLOS RI would have loved a furniture dolly available, but the guy running the place was awesome. I missed his name unfortunately but he was a super nice, super helpful guy and I'd recommend his services to anyone
Zeke BMan working there was excellent! Really appreciated his help and making sure I had everything I needed for a successful move!
Donovan STell customers prior to payment of the insurance charge. No one asked and I was charged extra for something I would’ve said no to. I’m now having to dispute charges.
Matt WThey were not expecting me and I had to wait while the attendant contacted the person who knows about these things. It would have been great if they are automatically sent a reminder that a truck will be dropped off.
Yvette VMy Amex was charged 100 miles when I only drove 10 miles. There has been no resolution. I’ve used several facilities in the areas and have never had any issues like this. I was told I’d receive a refund but the charges are still on my card.
Nakeisha RThe equipment I rented, a furniture dolly, utility dolly and furniture pads were not preset upon pick up of my U-Haul truck. Additionally the service provider did not mention this until I asked and he acted like it wasn’t a big deal and knew that the equipment wasn’t present and didn’t feel it was important enough to mention upon arrival, I ended up having to drive an additional 12 miles round trip to pick up this equipment from another U-Haul location. Very disappointed and unsatisfied and frustrated to add an additional hour to pick up my equipment before I was able to move. Would not recommend this location to anyone and would actively discourage anyone from renting from this location I have not received a receipt with an itemized list of what I was charged for and want to ensure those 12 additional miles I had to drive to pick up the equipment as well as the additional hour of rental time that should’ve been at my original location were not charged to me
Erika WInstructions didn’t indicate the key to the truck was at the gas station counter. From the time I started pickup process to unlocking the back of the truck, looking for the key inside, calling customer support who didn’t know where the key was, it took 35 minutes before I was able to get on the road. When dropping the truck off after hours, which was the intention and was noted when reserving it, all of the steps in the app to finish the rental were greyed out, so had to call support again. Which took another 30 minutes.
MARC T