Upon returning the truck, there was no drop box to place the key. I was delayed because of the uncertainty of where to return the key. Overall, a very negative experience returning the truck. The truck share program has a lot to improve.Emil T.
Customer Reviews for Mobil on Washington Street
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
More parkingHelen Z.
Customer did not leave a comment.Matt D.
Got a email with my pick up and return time and the cost. Soon after i got a email stating i didn't return the vehicle. It's going to be hard for me to use uhaul again.Javon H.
Was 35 mins late to get access to vehicle past my reserved time. Vehicle was dirty. I was over charged for how much I drove.Ethen R.
Staff members are poorly trained and have no knowledge of the system. Was told to go online register and make my reservations. This took approximately 12 to 15 minutes. It felt like I was doing their job for them. I waited over an hour and 15 minutes while the clerk took many customers and kept pushing me to the side. I was charged over $100 for service that I did not use. Ended up going to another U-Haul store. Highly frustrated. Getting a refund appears to be a hassle as well.Robert G.
My pickup time was 10am. The manager did not appear to release the van until 10:30, which threw off the timing of my carefully scheduled move. She made absolutely no apology.M Rachel K.
Customer did not leave a comment.Yaell S.
Customer did not leave a comment.Kirk B.
Customer did not leave a comment.Justice T.
This location was great and picking up the rental took about 10 minutes which is what I expected. However, I had to drive to this location after the first location was closed and did not have my vehicle ready for pick up. This wasted about an hour of my time and set me back on my schedule which was stressful. Not sure I would rent from Uhaul at my local area again.Jian S.
Customer did not leave a comment.Jason T.
Customer did not leave a comment.SOSKIASHANTARE B.
The check in process took 50mins, there were some technical issues with the representative finding our reservation. There was only one representative who was working with us on the uhaul and also managing the incoming customers for the gas station convenience store.Joseph C.
Customer did not leave a comment.GEORGEA E.
Customer did not leave a comment.SHAMALMALCOLM C.
Customer did not leave a comment.ELEUTERIO V.
no drop off box that I could find ....had to hand off key to clerk who had to call someone to find out what to do...peter G.
Customer did not leave a comment.KIMBERLYDAWN M.
Took forever to receive my money back on my debit card but took them no time to take it off. Had to call repeatedly to many different people just to receive my money back if I didn't put the effort in to find out what happened I would've never received my money I wouldn't recommend this to no one I need a U-Haul right now as we speak but I would not rent another one because I would not wanna go through this I don't have time to play money games I work very hard for my moneyNelda D.
Customer did not leave a comment.Joann J.
Customer did not leave a comment.MICHAELVINCENT R.
Customer did not leave a comment.CHRISTINA S.
Customer did not leave a comment.Peter S.
I called U-Haul already but got no response. I have moved 4 times and always used U-Haul. I will never use U-Haul again after this experience.James I.
A little more communication from the contact person who gave me the keys would be helpful. I felt a little uneasy as to the simplicity of it all. It was almost "too efficient".Abraham S.
The person who was supposed to be there at 7 o'clock to give me my truck was not scheduled to be in between 730 and eight. The person there a nice man named Base ( deserves a big thank you) said he would make phone calls to see what he could get done for me. 40 minutes later he came up with a key for me and I took the truck I was instructed to. However when I got to turn the truck in and Long Island it was discovered I had taken the wrong truck. This resulted in another delay of my day Of about 30 minutes. The people on Long Island are very helpful and I'm still not sure if all the charges are going to be correct. On a scale of 1 to 10 I get my experience about five.Robert P.
Customer did not leave a comment.Diana K.
I still have not received my receipt from when I paid at this location. Please send immediatelyCHRISTINA C.
A little more hands on service would be helpful. The clerk was by herself and was constantly helping customers at the gas station / convenience store where I picked up the rental van. So she was not able to expedite my rental Or address any concerns that I had.ALFONSO D.
Customer did not leave a comment.Christopher S.
No one was there to return the truck to the guy behind the counter when I went IN said just back it up and bring me the key. Meanwhile we had just filled it there on their property (this location was a Mobil gas station) when I said to him can you please come out and inspect it and check the gas he said do t worry about it you're good I'll email you the receipt. I asked him to signed the contract that they gave me at the pick up location and he refused. I took a picture showing the the truck was there Incase they tried to say I didn't return it and left. Today I called this morning and advised them I didn't receive an email yet and the girl said she doesn't do uhaul and would have to call her boss and find out. She would call me back. 6hrs later she still hadn't called so I called back a different girl answered and was really blowing me off said don't worry about it what your name and I'll cancel your reservation. I said I'm not calling to cancel I want my email receipt showing I returned the truck. She said when I get to it I'll email you. So now I get an email and they are charging me $6.90 for fuel sale doesn't say how many gallons nothing just fuel sale?? It's not necessarily the money it's the point of how it was handled. If I owed additional fuel charge I could have done it while I was there at the pump. If you would like to call me I would be more than willing to discuss this matter 914 274 7068. Thank you for your time Deborah Last CroixDeborah L.
Customer did not leave a comment.Eddie W.
overall excellent experiencejohn U.
Customer did not leave a comment.Steven M.
The truck was parked under a tree which birds had there way with the with the windshield. The sap and dirt from the tree and birds made a mess. I had to clean it up before driving to Wilmington. Never using the app before so I didn't click no to was the vehicle clean. Everything else was fine.Richard H.
Customer did not leave a comment.Seth G.
Customer did not leave a comment.Deley L.
Customer did not leave a comment.hue B.
Customer did not leave a comment.ron S.
Hard to rate as the people at the location were lovely and trying to be helpful. Unfortunately, while waiting to get on the phone with a non-existent "customer service" representative, we had to wait until the owner/manager (?) came to the store to help us out.Pascal A.
No one asked for my license or credit card. I was provided not paperwork. The mileage was off; The gas was off. I spent over an hour on the phone yesterday trying to get the mess your company created, resolved. I was billed at last count $134brian K.
Customer did not leave a comment.Anthony C.
This location needs to check the equipment before renting to the next customer for cleanliness! Also, their needs to be better communication between Uhaul & it's customers when using the self service option in the case of an issue as in my case. I've used the option before & was pleased but this time I was extremely disappointed!Shakeia O.
The mobile self check in was amazing however the truck was loaded with bird poop when I picked it up! The interior was pretty clean so I guess the truck was ok. This mobile self check in & out is pure genius; it took the stress out of that long process of waiting in-store. Thumbs up for that Uhaul!Shakeia O.
Deal was for 19.99. Plus .79 per mile ... thru internet. Plus 9.00 coverage . Just incase.. just look at my receipt was charge 74.98.. i had it for 2 hrs only and drove less the 27 miles . And had to put 13.78. In gas and the marker was not in correct spot. It was at half tank. Not in between three quarters in half. Im waiting for gim to correct the price if not ibwill be contacting bbb about this plus and uhaul company to help assist.christopher G.
Bird dropping and cracked left mirror.LAVERNE J.
Customer did not leave a comment.Bradley F.