Adam Herrmann was absolutely wonderful! Extremely helpful and very professional!
Jessica L
Customer Reviews for Mobil Station of Ridge
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
the phone app the person had to deal with isn't very user friendly so it took a while; it's not his fault but you should try to improve and simplify the phone app you have vendors use. But the staff here was very friendly and helpful.
James SThe truck was not clean The truck had less than a half gallon of gas which lead me to fill up at their gas station which was the highest price around. Also I was billed for more miles than I traveled because the system said that is how far away my destination was. I tried to correct it when picking up and dropping off but it was ignored
cathlen cI was over charged for mileage and oil at this place! Reached out to them through email, nothing fixed! highly not recommended!!!
Dali YThe was no moving dolly as promised. The representative couldn’t find the keys. When I returned the truck I was told He was too busy to check out the vehicle and had no receipt. The truck itself was excellent and very easy to drive. The phone reps x3 were excellent and apologetic. I will always use U-Haul but never that Ridge Mobil station. Margaret McVey
margaret mCant be done. Was excellent
FRANK OOvercharged mileage & gas fee Safe move insurance was added when I selected no The final invoice was more than twice the estimate They issued partial refund
Michael MThere needs to be a manager who can assist on site during operating hours. To show up at 8:30 and try to get the vehicle and have to wait for the phone tag is frustrating. Other then that the experience was good
John SAwesome and super helpful! Fast check in and out
Kimberleigh MThe drop off was just OK. Not to much help from the people there. Took some time to do the drop off and was told that I did not need a receipt.
Stephen C