The two ladies were wonderful. The location and setup is awful. The gas was siphoned from the truck and had to wait while customers were rung up because it's a gas station. The whole set up is terrible and bad service. When returning the truck we had to make sure not to hit the half naked homeless guy. It is not ok to ask for personal information and put it on a random iPad that is not secure. You should close this location!
Chris A
Customer Reviews for Mobil
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was great. I asked for a floor dolly and the only one they had was poor. I don’t like the gas situation. The truck should be full instead of wherever it was left. I filled the tank and hardly used any fuel. It would be better if it started out full and you returned it that way. I also feel there should be a lock on the back door. I had to go buy one. The truck itself was fine
GREG SThe rep at the store was awesome!
Yvonne LThe cashier seemed poorly trained although she was nice. The location didn't have the appliance dolly I requested when my reservation was changed to this location. I had to drive the rental truck across town to the other location, using my paid mileage, to pick up an appliance dolly and it wasn't comped as requested. The truck also was dirty and poorly maintained. I don't fault the person that helped me. It was all decided by whomever her supervisor is that she was calling for guidance.
DENISE CStay with first pick up location requested
Roderick A