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JOEL L
Customer Reviews for Moes Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service. Easy pickup and drop off.
PATRICK OMoe and staff were great and very helpful. He made the arrangements for us to pick up the truck at the Covina Location. I was very pleased with both locations as it made it less stressful.. I was dreading the process, but they both made it a great experience.
LEONILA EFast an friendly service. Easy to talk to when I had questions.
MARK CThis location had great service and knowledgeable staff.
ANDREW WMoe’s is family run and treats customers as family. Best moving rental experience ever!!! Definitely 10 out of 10
Cheri MNot safe for a woman to drop off the vehicle at night. A man came out of the establishment and stared at us when I asked him where to drop off the UHaul. He then started recording/taking picture. Maybe it’s better to drop off during business hours but honestly terrifying at night with no one else around.
Grace LEmployees were very friendly and helpful!!
JOSHUA GThe owner is a genius
KAREN FRented more than once from this location. Mo always gives excellent customer service.
MARY MMove is very friendly and helpful during the stress of moving
LYNN DThe owner of the shop where we picked it and returned it was so helpful and very friendly. We are from Texas but if I’m ever in the area again I will drop by just to say hi!
CRESENCIO RAmazing people here at uhaul
SARAH CGreat person I worked with. There was not a front desk and I had to find him. Once found, he was really kind and helpful.
KIRK FNothing. Awesome services
JOHN WMoe is an awesome guy to work with and makes the entire rental process easy. I recommend him and his rentals.
CRISTIAN VNow is great
THOMAS DAlways a good experience at this location
CAROL MI have been dealing with Moe for five years, renting trucks to outfit my orchards and a move across town. This last visit was easy as usual with brand new trucks and Moe’s personalized service. When I was going to be a little late, he assured me it would be alright. Great service all around.
JONATHAN HExactly what I needed, fantastic service and reliable rig! Easy process!
SARAH EWe are absolutely delighted with the excellent service from Moe ! This particular U-Haul location represents U-Haul Company in the most outstanding performance ! We recommend this place to all my family and friends! Great job Moe !!
ROBERT MGood afternoon, My name is Nathan Harmeyer and I recently rented a Uhaul 10 foot truck from Moe's Rental in Fallbrook, CA. Upon receiving my keys and entering the truck, I heard a commotion coming from the back of the truck. I went out to investigate and found a disheveled appearing homeless person clearing his belongings from the back of the truck. I went back to the counter where I received my keys and alerted them that someone was living inside one of their trucks. They responded with "Oh, yeah. That happens on the unlocked ones. Just makes sure there's no needles in there." I was extremely disturbed by their lack of concern over this situation. I believe that having someone living inside your UHaul is a rather large issue. I still had to proceed with the rental for the day however as I had tight deadlines to make and was unable to cancel or reschedule my plans I had in place. It was a very difficult, disturbing and outright unsafe position to be put in as a UHaul customer.
Nathan HBo was professional! Super chill and got me hooked up! Didn’t stress or worry about a thing. Thank you!
WILLIAM WNothing, it was a smooth and easy process. Everyone was very friendly and helpful.
THEKLA PI have used Smog Bros before for UHaul Rental and they always do a great job.
JANE WI will rent again. Definitely soon. Moe has the best customer service. Friendly, knowledgeable and super helpful. Give this guy a bonus.
francisco lMoe helped us out and was a pleasure to work with!
JOHN WExcellent customer service, thank you
JAIME CGreat customer service
JOE CMoe is an expert U-Haul customer care person! He knows his business and makes the whole rental process easy. We rented a 12 foot enclosed trailer for our family vacation. We loaded it with all the extras to make our camping trip fun. We had room to bring the SUP, kayak, multiple chairs, a barbecue, 3 electric bikes, EZ ups, blow up rafts and boats…with the ability to lock them up at night. If we had rented all these extras at the campground, we would have spent 10 times the amount of our trailer rental! Thank you Moe, we really appreciate your business! We will definitely rent from Moe again.
TIMOTHY PGreat service at Fallbrook CA
Russel TGreat customer service, friendly
HOSSEIN SGuest service from the phone people sucked. I changed my date because U-Haul did not have what I reserved, and the price jumped 400.00$. Not ok. I change for U-Haul and you change my rate. It took 30 minutes on the phone to get it squared away.
Brandon GGreat customer service…
Mark STop notch!! Moe was above and beyond . Knows his business. THE GUY TO GO SEE!!!
Larry TMoe does an excellent job ensuring that he meets the customer's needs whenever possible. He offers suggestions to resolve potential problems and issues. As long as he continues with that type of customer focus the "next customer" will always be pleased.
THOMAS BThe app made it easy to pickup and drop off.
Jessica MRenting from this location is great. The owner Moe really takes care of you.
Michael CThey knew I was coming back at closing time and waited over for me. Very kind and helpful.
David PMoe's Rental exceeded my expectations. Moe is very professional and friendly. He was conscientious of making sure the quality and cleanliness of the rental was perfect before handing us the keys. I would 100% recommend to anyone to go through Moe's Rental for their moving truck needs.
Melissa GMo was FANTASTIC. He stayed late on a Friday to help us get a tow dolly. Great customer service and personable friendly attitude. A++. U-Haul rates on the other hand were not fantastic.
STEVEN HPeople are amazing. The location is extremely busy, yet, employee was handling everyone and everything with kindness and efficiency. Only negative is the location is not safe to park my car over night.
DEBORAH SMoe is.the best
fernando cHe promised to email me a drop off receipt, but I never got it.
David LToo long to take care and help customer Poor CRS Experience all location you need to educate your people Also if I need to rent several pieces of equipment please have them in one location bothered when you need to look several locations apart when you need something pretty bad experience
Andres MMo has excellent customer service skills. I will rent fron him again next time I need a Uhaul.
MARY AGreat service from Mo. Thank you
Wamidh SMoe saved the day, he was outstanding and helped to accommodate my moving & fix the horrible situation caused from a huge SCREW-UP reservation & awful customer service by the U-Haul service over the phone. They were overbooked and sized down my truck without notification, then sent me to Moe’s location with the same wrong smaller size truck, after I Uber myself there!! It was a nightmare domino effect with the loading & unloading crews cz I only got the right size LAST truck available a day later . Moe IS THE GUY!!!
Lilian GCustomer service was very good Truck was great Made moving in much easier Thanks
mike cWe had to wait about half an hour because the hours listed on Google were wrong, but we were in and out very quickly once the location opened.
Dana KMo is always great…! Prepared. Quick. Never had a bad experience there!
Roy CMoe made the whole experience easy from start to finish. Very friendly and responsive, and I would surely use the services of U-Haul in Fallbrook again.
marlowe sAlways friendly. I’ve rented many times from this location. Never had a problem.
RICHARD HBusiness was very helpful.
Wendy N