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MELISSA M
Customer Reviews for Mohave Storage Mgmt LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep doing what you’re doing at this store, everyone here was an absolute pleasure to do business with! Great experience.
Justin SNothing at all
Leonard mThey made it easy to rent here.
PETER MExcellent service friendly people would recommend it to friends and neighbors
john tWe always use this location of U-Haul. They are a pleasure to do business with.
Cindy BSeamless operation from Pick-up to Drop-off. Couldn't have gone any better!
Douglas TSince we turned the truck in a day early, I wish I could got at least half of what I paid.
johnny gOnce again the service and assistance was quick and outstanding. Good job at both locations.
GLENN HGreat customer service from the start, easy to check in and get my rental squared away. When found that the reservation was for the wrong they quickly updated the rental agreement and got me on the road. When returned the rental the routine was fast and accurate. Great job by all
joe SAmazing People at this Location. Everybody was helpful, explaining everything ,so it is clear. Got welcomed right away, and my truck was ready to roll in no time.. Thanks Guys Amazing Job.
Pierre BFree miles, especially in town/locals
Desiree OBetter customer service skills
JOSEPH FVery easy process. Very nice people to work with.
MICHAEL CThe best no problems at all. Thanks
Regina OThe drop off was perfect in every way.
Gary WTRASH YOUR SYSTEM AND START OVER,,,
Anthony SThe staff at this location are always friendly and respectful to their clients. Wouldn't go anywhere else.
JOHN TThe computer system was running super slow. It took 25 minutes to rent the trailer. The staff was amazing though.
Tracie SThe staff here is great. We have several locations in my town. And this is the only place I’ll ever go!
Jason GNothing, great people, and service.
Frank MEverything went swiftly and smoothly. Greatly appreciated when already dealing with the hassles of moving!
Summer FOnly thing I wish to mention was that I rented the trailer then had some errands to run, so I came back to pick up the trailer a few hours later. I ordered and paid for half a dozen furniture pads and they weren’t included in the trailer when I picked the trailer up and no one made sure I actually had them. I didn’t even realize that I didn’t have them until I completed my cross country move (which I realize some of the blame falls on me for not checking myself). Again, I normally don’t rent those but I did this time “just in case” I needed them. I didn’t, I had plenty of comforters and blankets to use so I didn’t give the pads a second thought. I called customer service and the pads were taken off my total bill so everything was resolved anyway. I guess since I normally don’t rent them that I didn’t give them a second thought.
TIMOTHY MTruck broke down many times
STEVEN GThe left front tire was out of round, got worse and worse throughout the trip, glad it made it without blowing out
Brian IThe truck broke down many times. It took an extra day the the truck to get to the location. Now I am being charged and extra day. This is screwed up
STEVEN GThe customer service was excellent. I know during this time of the year trailers and dolly’s are in demand. The staff stayed in contact with me and worked diligent to find one for me. I appreciate them in every way . I will use them again in the future if need be.
aaron cTrailer roof was severely cracked and leaked all over our things. Mattress is soaked.
JENNIFER MThis is the best place to rent from. They are very nice and have a great selection. Totally recommend them!
Cindy BEverything was good. Quick transaction, clean trailer.
BLAIR WWrong drop off place
THOMAS LVery nice, helpful people.
CATHERINE TThe rear view mirrors were a bit too easy to change by hand that whole driving. The wind would shift them whole driving
Matthew VThe staff is friendly and professional. No long wait time to be helped. The 5 x 9 trailer I rented was perfect. Thank you.
Sheryl HThe only help I received was at this location . These employees were even appalled at the service I received from Las Vegas main office
ROBERT BFriendly prompt service no complaints
James HSuper easy online reservations. Super easy checkin online before pickup. Spent only a few minutes in the office and I was on my way.
Steven KVery friendly people
SISTO HEquipment was kinda sloppy the license plate was bent up and the straps for securing tires were greasy I firgot my gloves go figure. The young lady who done my transaction was great and very knowledgeable.
KARL HThanks
CHAD GA clean facility with a full lineup of U-Haul rentals.
NATHANIEL SThe equipment was old and rusty the straps of the AT trailer were wore out and rusted and I couldn’t release them to get my car off the trailer
ROBERT EThis location was one of the friendliest nicest places I have ever been to. They went above and beyond the call of duty to help me one of your best locations.
JEFFREY SNo one was available when i dropped off the trailer - other than that the service was fantastic
BRANDON SOne of the best Uhaul dealers I’ve rented from. Everything went smoothly.
SHANNON HExcellent location. Great experience
WILLIAM HThe place I was supposed to drop off the trailer (H&S) was closed. Website says they were open on Saturday’s. Had to go to a different location (Mohave Storage) to drop it off. Mohave people were good.
EDWARD BThe Bullhead City location was obvious, easy to find and well stocked with equipment and helpful staff. Excellent location.
RENE KVery helpful easy return, we were done the trailer a day in advance and let us drop off early after hrs. Dropping off the truck and blankets went very smoothly.
KENT BVery helpful staff and very honest and very upfront with everything , smooth transaction, will recommend 110%
Macgyver H