Customer Reviews for Mollys Gourmet Market & Deli
(U-Haul Neighborhood Dealer)

Rating:

4.0

Historically when I have rented one of your trucks I was given the usual paperwork with instructions on refueling the vehicle and informed of the per mile charge, which I paid at the time the van was returned. This time I used the smartphone option but didn’t catch the fact the “paperwork” is virtual/electronic and - apparently - I need to provide an upfront estimate as to the distance I would be driving. This estimate was used to charge my card in advance, with a refund generated if I drove fewer miles than predicted. I found this a bit unconventional and it was only when I received the receipts afterward that I realized I was indeed provided everything I had been given during prior rentals. The gas tank on the van I rented was not full and so I was unsure how to gauge how much gasoline to add prior to returning the vehicle. I estimated an amount based on the miles driven but still was charged for fuel at a rate considerably higher than I paid at the gas station a couple of blocks from the rental center. I brought this to the attention of your customer service department and was promptly credited the amount. (Thank you) but perhaps the refueling policy could be made more straightforward to the customer? Overall, very satisfied with the whole experience - as I have been every time I rent from U Haul

Rating:

4.0

The inside of the back of the truck was filth. I had to scrub it out and let it dry before i could put things in it.

Rating:

4.0

All good and convenient.